UC&C
The global COVID-19 pandemic fundamentally altered the way many of us around the world work, learn, and communicate with each other. Pre-pandemic, working from home was considered by many to be a perk, not the norm. Then widespread stay-at-home orders forced offices, schools, restaurants, malls, and gathering places to close their doors, accelerating the adoption […]
11.11.2020
UC&C
With the pandemic disrupting workforces and office spaces across the globe, enterprises everywhere are rethinking their approach to how — and where — people work. While many organizations report their employees’ productivity levels have been the same or higher while working remotely, it’s doubtful all companies will follow the example of Twitter and keep their […]
09.21.2020
UC&C
For the majority of the year 2020, organizations have lost their ability to deliver in-person service to their customers. Meanwhile, customers endured increasingly complex scenarios requiring a high level of customer service. In case it was ever in question, this has been the year that call centers proved to be critical for doing business. Since […]
09.18.2020
UC&C
Originally published on the NICE inContact Blog. When I dial 211, an automated call message picks up and directs me to a kind voice of a contact center agent on the other line that greets me with “how can I help you today?” Like so many, I am looking for clear instructions on what to […]
05.19.2020
Cloud
There are many options available when it comes to tapping into the power of the cloud. But handling cloud technology yourself can be expensive and time consuming. A partnership with a managed cloud hosting services provider addresses these challenges and delivers benefits that are difficult to achieve on your own. Whether you’re finding your use […]
04.15.2020
Cloud
The technology market includes a number of private cloud solution providers with different capabilities and ranges of expertise. With so many potential partners to choose from, how can you find the right vendor to meet your organization’s private cloud needs? We’ve put together some key points to consider as you evaluate your options. Conduct a […]
04.14.2020
UC&C
The coronavirus outbreak has changed the way many companies operate, with large segments of employees now working from home (WFH) and teams still figuring out how to adjust to the new normal. While it may seem a difficult and disruptive transition, remote work has long been a staple in a number of industries, from healthcare […]
03.27.2020
Events
This year’s Avaya ENGAGE event in Phoenix was full of innovative goodness. Attendees were treated to an entertaining—and occasionally poignant—presentation from Magic Johnson. Not Impossible’s CEO Mick Ebeling showed us some of the promising ways technology is improving life at a very human level. We were energized by demonstrations and discussions around customer experience, AI, […]
02.20.2020
Thought Leadership
Enterprises today have an abundance of technologies at their fingertips. Platform proliferation gives companies access to more features and functionalities than ever before, but it’s also changing how some organizations deploy new technologies—and not always for the better. Because the barrier to entry is shrinking, businesses increasingly put more emphasis on acquiring solutions and not […]
11.26.2019
Thought Leadership
Conventional wisdom says that people need technology. They need it to communicate, to be productive, and to be efficient. But in truth, the relationship goes both ways and technology needs people. A technology may be great at its core, but if people don’t use it then it will wither. Its full value will never be […]
11.14.2019