Date Posted: 6-18-2009
Location: San Diego, CA

The Sales Support Coordinator will provide Administrative support to assigned Sales Representatives and ensure customer satisfaction to the highest degree possible.

Responsibilities

• Receive telephone requests for price quotations, purchase orders, order changes, adjustments and cancellations directly from customers, sales reps or various departments.
• Makes quotations, writes orders, and relays pertinent order information.
• Coordinates with other departments to ensure proper service to customers.
• Communicate well with customers to give them the best possible service.
• Use CRT to retrieve customer information, stock, and status of purchase orders. Ensure that correct codes are used for inputting or retrieving information.
• Handles the needs of sales representatives and customers in a timely manner.
• Contact vendors in order to locate requested items to meet a customer’s delivery requirements.
• Maintain files of active orders.
• Provide administrative support to sales team.
• Answer telephones professionally at all times and return calls promptly to ensure caller satisfaction.
• Perform other projects and assignments as required.

Required Knowledge and Experience:

• 2-4 yr degree preferred
• Interest in being customer liaison with excellent written and verbal skills.
• Experience with computer and database management programs.
• Candidate must be a team player.

Apply Online

Date Posted: 6-11-2009
Location: Exeter, RI

The Telecommunications Technician’s primary responsibility is to provide maintenance and installation for Carousel Industries, Inc. customers with Avaya telecommunications systems, such as Avaya Communication Manager and Definity systems and associated peripheral equipment. The technician will provide service coverage at our large customer site(s).

Overview of Work Responsibilities

Administration:

• Program system configurations of PBX/Avaya/Servers, S8700 a plus
• Program sets (digital and analog ports, software translations).
• Hardware/software upgrades/Firmware
• Conduct regularly scheduled backups and tape/disk rotation.
• Document Preventative Maintenance routine.

Moves, Additions and Changes:

• Program system configuration changes, additions or deletions.
• Add or remove telephones.
• Add, change or delete software. Program requested feature changes.
• Add or remove PBX/KSU system circuits
• Add or delete digital or analog PBX/KSU system trunk lines including T1s, VPNs, COs.
• Conduct backup after every change.

Voicemail Support:

• Program hardware/software system configurations (Modular Messaging).
• Hardware/software version upgrades.
• Password resets.
• Program feature changes.
• Add or delete user mailboxes.
• Add or delete distribution lists.

Telephones:

• Provide break/fix services on telephones.
• Replace telephones.
• Troubleshoot and problems diagnose station cabling.
• Repair station cabling and jacks.
• Assist in identification and resolution of other vendor line/circuit problems, reaching a solution.
• Troubleshoot issues related to lines/trunks.
• Coordinate and act as focal point for problem resolution involving service provider.

Qualifications and Requirements:

• Education: Minimum of a High school degree
• Minimum of two years experience with Avaya equipment - Definity, Communication Manager, Modular Messaging
• A plus if know Partner, Magix.
• Avaya certification in PBX, programming knowledge.
• Network knowledge a plus.

Apply Online

Date Posted: 6-11-2009
Location: Windsor, CT

The Sales Support Coordinator will provide Administrative support to assigned Sales Representatives and ensure customer satisfaction to the highest degree possible.

Responsibilities:

• Receive telephone requests for price quotations, purchase orders, order changes, adjustments and cancellations directly from customers, sales reps or various departments.
• Makes quotations, writes orders, and relays pertinent order information.
• Coordinates with other departments to ensure proper service to customers.
• Communicate well with customers to give them the best possible service.
• Use CRT to retrieve customer information, stock, and status of purchase orders. Ensure that correct codes are used for inputting or retrieving information.
• Handles the needs of sales representatives and customers in a timely manner.
• Contact vendors in order to locate requested items to meet a customer’s delivery requirements.
• Maintain files of active orders.
• Provide administrative support to sales team.
• Answer telephones professionally at all times and return calls promptly to ensure caller satisfaction.
• Perform other projects and assignments as required.

Required Knowledge and Experience:

• High School diploma or equivalent
• Interest in being customer liaison with excellent written and verbal skills.
• Experience with computer and database management programs.
• Candidate must be a team player.

Apply Online

Date Posted: 5-21-2009
Location: Exeter, RI

Primary Responsibility

This position will involve serving as a Tier I technician within Carousel Industries’ Network Operation Center (NOC) with high exposure to traditional voice, data and IP Telephony technologies. Tech works customer requests remotely from NOC. This position offers an individual with strong people skills, initiative, and broad technical background, the opportunity to gain exposure to the business side of the field of Converged Communication Solutions.  Strong interpersonal skills are needed to team well with customers, project managers, account executives, field technicians and various Avaya and Carousel services personnel. The candidate must be able to learn new things quickly, need minimal direction and handle multiple tasks simultaneously. Good technical troubleshooting skills are essential for working field problems.

Overview of Work Responsibilities:

• Receive, status and complete customer requests as it pertains to Carousel’s Service department.
• Gain knowledge of key systems (Partner, Merlin), IP Office and PBX (Definity), S8xxx series as well as various voicemail systems - Intuity, Message Manager, Octel, CMR, routers, and CMS.
• Clear alarms received remotely.
• Perform customer call receipt and/or basic troubleshooting
• Dial into/Access Communications Systems
• Opportunity to get involved in Configuration and implementation of voice systems, IP Office telephony, Modular Messaging, and Converged Technologies.

Qualifications & Requirements:

• Minimum 2 year degree in technical field, B.S. preferred.
• Networking background preferred (either part-time job or internship).
• Excellent communication skills; good organizational and time management skills.
• Excellent troubleshooting skills and technology savvy with strong PC knowledge.
• Valid driver’s license
• Multi-tasking skill

Apply Online

Date Posted: 12-08-2008
Location: Exeter, RI (Network Operations Center)

Expectations are for an individual with high exposure to traditional voice, data and IP Telephony technologies, as well as knowledge and experience with a converged environment. This position offers an individual with extensive technical background, strong people skills and initiative to work with Carousel's internal staff and customers. This position will receive escalations from Tier 1 and Tier 2 technicians for our external customers and will speak directly with our customers. Strong interpersonal skills are needed to team well with customers, project managers, account executives, field technicians and various Avaya and Carousel services personnel.

Work Responsibilities:

• Receive, manage, and complete customers' requests for service when an escalation is made.
• Apply knowledge of key Avaya systems (Partner, Merlin), IP Office and PBX (Definity), S8xxx series, Voicemail - Intuity, Message Manager, Octel, CM, routers, servers, and other peripheral equipment connected to Avaya products, as required/needed.
• Understand the alarming process and alarm resolution

Qualifications and Requirements

• Education: Minimum of a High school degree
• Minimum of two years experience with Avaya equipment - Definity, Communication Manager, Modular Messaging
• Knowledge of Partner, Magix a plus.
• Avaya certification in PBX, programming knowledge. Network knowledge a plus.

Apply Online

Date Posted: 10-29-2008
Location: Southern, CT

Work Responsibilities:

• Technician will provide daily customer site on premises.
• Installation of Avaya PBX, S8xxx series servers.
• Program system configurations of PBX/Avaya/Servers/S8700 series systems.
• Program sets (digital & analog ports).
• Hardware/software upgrades, firmware.
• Add or delete digital or analog PBX/KSU system trunk lines including T1s, VPNs, COTs.
• Voicemail hardware/software system configurations (Modular Messaging, Intuity).

Qualifications and Requirements

• Minimum of a high school degree.
• Minimum of two years experience with the installation/troubleshooting of Avaya equipment – Definity, S87xx series, Modular Messaging, Intuity.
• Avaya certification(s)/programming knowledge.

Apply Online

Date Posted: 5-21-2009
Location: Windsor, CT (24 months then relocate to area of choice)

Work Responsibilities:

• To generate, qualify, and distribute qualified opportunities to the sales team or sales channel.
• Representative will work hand in hand with outside sales team to develop the account and management account for future business.
• Qualify leads generated by marketing campaigns, worldwide web or other sources in a timely manner.
• Develop new sales opportunities within assigned territory.
• This position is a stepping stone to become an outside sales representative or manager.

Required Knowledge and Experience

• Bachelor's degree or equivalent combination of education and experience.
• Candidate must be a team player with the skills to work independently in a fast-paced environment.

Apply Online

Date Posted: 5-21-2009
Location: Nationwide

Work Responsibilities:

• Effectively penetrate all accounts within assigned territory, including competitive installations that are within designated markets.
• Maintain existing accounts.
• Demonstrates excellent understanding of the position, discovery, and commitment questions that turn product features and company services into solution benefits for prospects and customers.
• Excellent questioning and presentation skills, effective at all levels of target customer organization.
• Excellent sales development skills.

Qualifications and Requirements:

• Minimum of a Bachelor's degree
• Three to five years of relevant experience in the telecom industry.
• Proven success at sales quota attainment.

Apply Online