Advanced search

Home › Careers › Dedicated AVAYA Technician

Career Opportunites

Dedicated AVAYA Technician

Date Posted: February 08, 2010
Location: Bristol, CT (multiple CT locations)

Primary Responsibility:

The Telecommunications Technician’s primary responsibility is to provide maintenance and installation for Carousel Industries, Inc. customers with Avaya telecommunications systems, such as Avaya Communication Manager and Definity systems and associated peripheral equipment. The technician will provide service coverage at our large customer site(s).

Work Week:

Normal business hours are Monday through Friday, 8 AM to 5 PM.
Overtime work hours upon request of customer.

Overview of Work Responsibilities:

  • Administration
    • Program system configurations of PBX/Avaya/Servers, S8700 a plus
    • Program sets (digital and analog ports, software translations).
    • Hardware/software upgrades/Firmware
    • Conduct regularly scheduled backups and tape/disk rotation.
    • Document Preventative Maintenance routine.
  • Moves, Additions and Changes
    • Program system configuration changes, additions or deletions.
    • Add or remove telephones.
    • Add, change or delete software. Program requested feature changes.
    • Add or remove PBX/KSU system circuits.
    • Add or delete digital or analog PBX/KSU system trunk lines including T1s, VPNs, COs.
    • Conduct backup after every change.
  • Voicemail Support
    • Program hardware/software system configurations (Modular Messaging).
    • Hardware/software version upgrades.
    • Password resets.
    • Program feature changes.
    • Add or delete user mailboxes.
    • Add or delete distribution lists.

Telephones:

  • Provide break/fix services on telephones.
  • Replace telephones.
  • Troubleshoot and problems diagnose station cabling.
  • Repair station cabling and jacks.
  • Assist in identification and resolution of other vendor line/circuit problems, reaching a solution.
  • Troubleshoot issues related to lines/trunks.
  • Coordinate and act as focal point for problem resolution involving service provider.

Qualifications and Requirements:

  • Education: Minimum of a High school degree
  • Minimum of two years experience with Avaya equipment – Definity, Communication Manager, Modular Messaging
  • A plus if know Partner, Magix.
  • Avaya certification in PBX, programming knowledge.
  • Network knowledge a plus.

Interested in a position at Carousel?

Tell us a little bit about yourself.


(Acceptable formats: pdf, doc, docx or txt - 1MB max)

(Maximum characters: 500) You have characters left.

(Enter the code above as you see it.)
 
  Note: Items marked with * are required.

starHot Jobs @ Carousel

Preferred Partners

Carousel partners with the top technology companies in the world. Through these relationships, we provide complete end-to-end services and solutions.

Visit Partner Resource Center

Carousel is Avaya's premier technology solutions provider designing, implementing and maintaining powerful converged communication networks for enterprise customers nationwide.