Modular Messaging NOC Engineer

Career Opportunites

Modular Messaging NOC Engineer

Date Posted: September 08, 2009
Location: Exeter, RI

Job Description:

Global systems integrator and consulting practice for Avaya and Microsoft messaging applications seeks a person with extensive experience in professional and technical services. The ideal candidate will possess an engineering or technical background in a field implementation environment. Past history of implementing and managing messaging environments with Exchange and/or Domino is required, ideally with experience in complex Windows networking, Microsoft Exchange transport and/or telecom design and support. Candidates with technical messaging experience with large, multi-location customers will be given top consideration. Candidates will need to possess excellent communication skills, both oral and written, and good interpersonal skills, be highly organized, and have extensive experience in server maintenance and troubleshooting.

Essential Skills and Qualifications:

Minimum of 4-6 years of field services and/or technical support experience preferably in enterprise technology services, focused in messaging application & voice mail systems

Proven successful history in the IT or telecom field
Strong technical background in Microsoft Exchange or Lotus Notes messaging applications preferred
Experience in remote administration, remediation and issue resolution with multiple vendor products
Experience in technical writing and producing knowledge based documents for internal & external use
Willingness and ability to absorb new voice messaging technologies that become available
Highly motivated, engaging, and polished communication skills
Experience in field implementation with multiple vendor products including:
- Avaya – Intuity, UM, UCC, Modular Messaging
- Octel – Aria (250/350)/Serenade (200/300)
- Microsoft Windows server infrastructure/Exchange 2007 – Required
- Microsoft OCS 2007 - Ideal
- Captaris Right Fax - Ideal

Education Requirements:

Previous experience with Voice Mail, CRM, Unified Messaging desired
Previous experience with Microsoft or Lotus Messaging required
Microsoft (MCSE-2K, 2K3), Lotus, Avaya, or other technical certifications a plus

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