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Network Operations Center AVAYA Tech, Tier II

Date Posted: June 11, 2009
Location: Exeter RI, Hartford CT

The Telecommunications Technician’s primary responsibility is to provide maintenance and installation for Carousel Industries, Inc. customers with Avaya telecommunications systems, such as Avaya Communication Manager and Definity systems and associated peripheral equipment. The technician will provide service coverage at our large customer site(s).

Overview of Work Responsibilities

Administration:

  • Program system configurations of PBX/Avaya/Servers, S8700 a plus
  • Program sets (digital and analog ports, software translations).
  • Hardware/software upgrades/Firmware
  • Conduct regularly scheduled backups and tape/disk rotation.
  • Document Preventative Maintenance routine.

Moves, Additions and Changes:

  • Program system configuration changes, additions or deletions.
  • Add or remove telephones.
  • Add, change or delete software. Program requested feature changes.
  • Add or remove PBX/KSU system circuits
  • Add or delete digital or analog PBX/KSU system trunk lines including T1s, VPNs, COs.
  • Conduct backup after every change.

Voicemail Support:

  • Program hardware/software system configurations (Modular Messaging).
  • Hardware/software version upgrades.
  • Password resets.
  • Program feature changes.
  • Add or delete user mailboxes.
  • Add or delete distribution lists.

Telephones:

  • Provide break/fix services on telephones.
  • Replace telephones.
  • Troubleshoot and problems diagnose station cabling.
  • Repair station cabling and jacks.
  • Assist in identification and resolution of other vendor line/circuit problems, reaching a solution.
  • Troubleshoot issues related to lines/trunks.
  • Coordinate and act as focal point for problem resolution involving service provider.

Qualifications and Requirements:

  • Education: Minimum of a High school degree
  • Minimum of two years experience with Avaya equipment - Definity, Communication Manager, Modular Messaging
  • A plus if know Partner, Magix.
  • Avaya certification in PBX, programming knowledge.
  • Network knowledge a plus.

Interested in a position at Carousel?

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