Career Opportunites
Sales Support Coordinator - Syracuse
Date Posted: February 08, 2010
Location: Syracuse, NY
The Sales Support Coordinator will provide Administrative support to assigned Sales Representatives and ensure customer satisfaction to the highest degree possible.
Responsibilities
- Receive telephone requests for price quotations, purchase orders, order changes, adjustments and cancellations directly from customers, sales reps or various departments.
- Makes quotations, writes orders, and relays pertinent order information.
- Coordinates with other departments to ensure proper service to customers.
- Communicate well with customers to give them the best possible service.
- Use CRT to retrieve customer information, stock, and status of purchase orders. Ensure that correct codes are used for inputting or retrieving information.
- Handles the needs of sales representatives and customers in a timely manner.
- Contact vendors in order to locate requested items to meet a customer’s delivery requirements.
- Maintain files of active orders.
- Provide administrative support to sales team.
- Answer telephones professionally at all times and return calls promptly to ensure caller satisfaction.
- Perform other projects and assignments as required.
Required Knowledge and Experience:
- High School diploma or equivalent
- Interest in being customer liaison with excellent written and verbal skills.
- Experience with computer and database management programs.
- Candidate must be a team player.
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