Date Posted: February 08, 2010
Location: Bristol, CT (multiple CT locations)
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Primary Responsibility:

The Telecommunications Technician’s primary responsibility is to provide maintenance and installation for Carousel Industries, Inc. customers with Avaya telecommunications systems, such as Avaya Communication Manager and Definity systems and associated peripheral equipment. The technician will provide service coverage at our large customer site(s).

Work Week:

Normal business hours are Monday through Friday, 8 AM to 5 PM.
Overtime work hours upon request of customer.

Overview of Work Responsibilities:

• Administration
  • Program system configurations of PBX/Avaya/Servers, S8700 a plus
  • Program sets (digital and analog ports, software translations).
  • Hardware/software upgrades/Firmware
  • Conduct regularly scheduled backups and tape/disk rotation.
  • Document Preventative Maintenance routine.
• Moves, Additions and Changes
  • Program system configuration changes, additions or deletions.
  • Add or remove telephones.
  • Add, change or delete software. Program requested feature changes.
  • Add or remove PBX/KSU system circuits.
  • Add or delete digital or analog PBX/KSU system trunk lines including T1s, VPNs, COs.
  • Conduct backup after every change.
• Voicemail Support
  • Program hardware/software system configurations (Modular Messaging).
  • Hardware/software version upgrades.
  • Password resets.
  • Program feature changes.
  • Add or delete user mailboxes.
  • Add or delete distribution lists.

Telephones:

• Provide break/fix services on telephones.
• Replace telephones.
• Troubleshoot and problems diagnose station cabling.
• Repair station cabling and jacks.
• Assist in identification and resolution of other vendor line/circuit problems, reaching a solution.
• Troubleshoot issues related to lines/trunks.
• Coordinate and act as focal point for problem resolution involving service provider.

Qualifications and Requirements:

• Education: Minimum of a High school degree
• Minimum of two years experience with Avaya equipment – Definity, Communication Manager, Modular Messaging
• A plus if know Partner, Magix.
• Avaya certification in PBX, programming knowledge.
• Network knowledge a plus.

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Date Posted: February 08, 2010
Location: Exeter, RI
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Position Overview:

The Software Engineering Division of Carousel Industries is responsible for high profile, mission critical software development. Software Engineering focuses on standards compliance and high-reliability software development. Members will be responsible for various programming and design activities in a team environment. In addition to development tasks, team members are expected to collaborate with each other throughout the software development lifecycle.

A Database Design Administrator is expected to make significant contributions to the database architecture for projects, research new technologies relevant to projects, develop stored procedures while working closely with programmers, and manage database optimizations and other relevant tasks.

Responsibilities:

• Full Software Development Lifecycle (SDLC)
• Designing, implementing and optimizing databases
• Standards Compliant Database Design and Architecture
• Assist in testing and quality assurance (QA)
• Performance tuning and balancing
• Support, maintain and document databases
• Integrate various databases
• Identify and evaluate new technologies for implementation

Required Knowledge and Experience:

• General
  • 3+ Years Experience in DBA or relevant field
  • Bachelor’s degree in computer science or equivalent experience
  • Ability to prioritize effectively and handle shifting priorities professionally
  • Ability to synthesize and document requirements
  • Excellent database design, scripting, and testing skills
• Technical
  • Experience with Microsoft SQL Server
  • Experience with Stored Procedures, Triggers and Extended Stored Procedures
  • Experience with database design standards and normalization
  • Microsoft Certification preferred

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Date Posted: February 08, 2010
Location: Virtual Office
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Job Description:

The Call Center Consultant will travel to our Clients sites and interact with them in a consultative role regarding call center strategy and best practices.

In addition to consulting on site with the clients the Call Center Consultant will be responsible for gathering relevant data from the clients in order to create, design, and implement the following:

• Vectors
• Skills/Hunt Groups
• Agents
• Announcements
• VDNs
• Vector Routing Tables
• Vector Variables
• VDN Variables
• Call Flow documentation and flow charts

The Call Center Specialist must also be able to conduct effective training on the following products:

• Avaya Communication Manager Call Center Elite ACD software suite
• Avaya Call Management System (CMS) and CMS Supervisor
• Avaya IP Agent
• Avaya Basic Call Management Reporting Desktop (BCMR)

Essential Skills and Qualifications:

• 4-year degree preferred.
• At least 2-3 years of experience implementing and programming Avaya Call Center features
• At least 2-3 years of experience as a customer either in a call center administration or operations role
• Experience training administrators and end users on Avaya CMS Supervisor, BCMR, and Avaya Call Center Elite ACD Software. CCE experience strongly desired, but not required.
• Strong verbal and written communication skills, excellent listening skills, positive attitude, professional appearance, well organized, dependable , possess strong industry knowledge
• Willingness to TRAVEL UP TO 80% OF THE TIME throughout the United States as needed IS CRITICAL.

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Date Posted: February 08, 2010
Location: Phoenix, AZ
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The Design Engineer will provide system and solution design support to the Sales Team and will provide both pre-sales and technical sales support, as well as, solution design support.

Responsibilities:

• Provide pre-sale technical support to sales team.
• Design technical solutions
• Utilize AVAYA Solution Designer (ASD). Provide quote in Excel format
• Total project solution may involve working with other partners (DevConnect, CTI, Recording, etc.)
• Develop Viseo diagrams as required;
• Work with Project Manager to develop scope of work.

Required Knowledge and Experience:

• Strong Experience designing AVAYA ECG based solutions including s8700/8500/8300 Media Servers; H248 gateways; Messaging Solutions; Call Center Solutions; IP Telephony.
• Proficiency in: AVAYA Solution Designer (ASD), Viseo, Excel.
• Ability to define/analyze customer requirements and design appropriate solution.
• Experience designing AVAYA Solutions.
• Strong verbal and written communication skills, positive attitude, professional appearance, understanding of sales process, industry knowledge, well organized, dependable, and excellent listening skills.
• Ability to work independently and in a team environment.
• Knowledge of traditional and current voice technologies
• Knowledge of LAN/WAN technologies, VoIP is a plus.

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Date Posted: February 08, 2010
Location: Syracuse, NY
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The Sales Support Coordinator will provide Administrative support to assigned Sales Representatives and ensure customer satisfaction to the highest degree possible.

Responsibilities

• Receive telephone requests for price quotations, purchase orders, order changes, adjustments and cancellations directly from customers, sales reps or various departments.
• Makes quotations, writes orders, and relays pertinent order information.
• Coordinates with other departments to ensure proper service to customers.
• Communicate well with customers to give them the best possible service.
• Use CRT to retrieve customer information, stock, and status of purchase orders. Ensure that correct codes are used for inputting or retrieving information.
• Handles the needs of sales representatives and customers in a timely manner.
• Contact vendors in order to locate requested items to meet a customer’s delivery requirements.
• Maintain files of active orders.
• Provide administrative support to sales team.
• Answer telephones professionally at all times and return calls promptly to ensure caller satisfaction.
• Perform other projects and assignments as required.

Required Knowledge and Experience:

• High School diploma or equivalent
• Interest in being customer liaison with excellent written and verbal skills.
• Experience with computer and database management programs.
• Candidate must be a team player.

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Date Posted: February 08, 2010
Location: Exeter, RI
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Primary Responsibilities:

Expectations are for an individual with high exposure to traditional voice, data and IP Telephony technologies, as well as knowledge and experience with a converged environment. Candidate to exhibit outstanding and consistent technical skills in areas of VOIP, TCP/IP Internetworking, PBX Trunking and Translations.

This position offers an individual with extensive technical background, strong people skills and initiative to work with Carousel’s internal staff and customers. Both written and oral communication skills are required. This position will receive escalations from Tier 1 and Tier 2 technicians for our external customers and will speak directly with our customers. Strong interpersonal skills are needed to team well with customers, project managers, account executives, field technicians and various Avaya and Carousel services personnel. Excellent collaboration and team work skills. Work is performed with minimal direction and senior management will rely upon this individual for support in more complex customer environments to provide clear resolution of an issue.

Expectation is to provide remote and potentially onsite engineering support of systems’ hardware, Linux operating systems, IP Networking and Avaya applications knowledge. Individual accepts ownership of a critical or chronic issue through to resolution, creatively thinking through to problem resolution. Position offers working knowledge of trouble isolation, diagnostic and resolution tools, documents and procedures of hardware and applications for Avaya products. Support of third party applications and identify successful integration of the systems and applications.

Overview of Work Responsibilities:

• Receive, manage, and complete customers’ requests for service when an escalation is made.
• Apply knowledge of IP Office and PBX- S8xxx series, and legacy equipment (Definity, Intuity).
• Voicemail - Intuity, Message Manager, Octel, CM, routers, servers, and other peripheral equipment connected to Avaya products, as required/needed.
• Call Center products and applications (CMS, applications).
• Understand the alarming process and alarm resolution.
• Subject matter expert, know where to seek answers to complex issues
• Both reactive and proactive approaches to our clients’ issues for diagnosis and resolution of maintenance issues.
• Transfer of knowledge to other NOC team members, helping to implement the curriculum for NOC Engineers.
• Support of NOC Engineers 24 by 7 in complex trouble resolution with requests to work after hours.

Qualifications & Requirements:

• Education: Engineering / telecommunications degree and/or 8 -12 years of experience providing a diverse range of complex, integrated IP Converged voice and data issues.
• Minimum of five years experience with Avaya equipment – Definity, Communication Manager, Modular Messaging.
• Understand related products’ architecture, to include understanding of competitor’s products.
• Knowledge of Partner, Magix a plus.
• Expert level understanding of customer implementation and maintenance practices and issues.
• Work in a high stress environment.
• Excellent conflict resolution skills.
• Negotiation skills.
• Expert knowledge of network architecture design principles, practices, implementation and LAN/WAN maintenance.
• Complete understanding of SIP - Session Initiation Protocol.
• Complete understanding of operating systems.
• Ability to analyze at Level 3 MST traces, and definitively determine where problem resides with VOIP call flows.
• Ability to analyze at Level 3 LAN/WAN analyzer captures and definitively determine where problem resides.
• Collaboration and team work skills.
• Avaya certification in PBX, programming knowledge.
• Network knowledge a plus.
• Certifications – CCNA, CCDA, CCNP, CCDP, CCSP, CCIE Routing/Switching, CCIE Voice/Security, CCVP and / or IP Telephony specialization. ENS Extreme, JNCIP, JNCIE Juniper, LPI 2 /Red Hat Linux Cert (RHCT or above), MCSE, MCDBA, SCE, SCM (sniffer), ACS / ACE(Avaya), CPN, CM, SSG. Extreme design and maintenance.

Carousel Industries will offer to the ideal candidate:

• Competitive compensation
• Comprehensive benefits package, including 401K
• Paid Holidays, Sick Leave and Vacation

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Date Posted: January 12, 2010
Location: Exeter RI/New England
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Position:

The overall objective of the SMB Sales Representative is to assist Carousel Industries in exceeding its revenue objectives. In this role, individuals will prospect quality opportunities and develop and close business for Carousel Industries. The representative will work to close new business opportunities inside the sales office and outside at customer locations. Prospecting and customer service skills are essential to the development and success of any Salesperson.

Responsibilities:

• Generate qualified sales leads on an on-going basis.
• Develop new sales opportunities within assigned territory.
• Prioritize follow up calls in terms of best source of leads and determine with management approval which campaigns to follow up on first.
• Ensure highest quality of customer/prospect satisfaction at all times.
• Ongoing management of the accounts working jointly with outside sales.
• Communicate all competitive situations and competitive installations uncovered to the sales team.
• Network throughout accounts to uncover potential company wide sales opportunities.
• Participate in development and execution of territory account plans.
• Participate in brainstorming and reporting with sales team members on funnel activity.
• Provide management with on time and accurate weekly status reports.
• Continually strive to improve sales qualification process.

Required Knowledge and Experience:

• Bachelor’s degree or equivalent combination of education and experience. Business degree a plus.
• Inside and outside sales experience
• Past experience in a quota driven environment.
• Desire to work for a dynamic and fast-paced sales organization.
• Excellent time management and organization skills.
• Candidate must be a team player with the skills to work independently in a fast-paced environment.
• Eagerness to participate in team competitions is necessary.

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Date Posted: January 12, 2010
Location: San Diego, Chicago and Dallas/Houston
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Job Description:

The Sales Director will manage the outside Sales team of a specified region, whose purpose is to sell Carousel products and services to prospects and customers. The overall objective is to assist Carousel in exceeding revenue objectives and develop strategic sales directions. This position requires a positive, hands-on team-oriented leadership style.

Responsibilities include:

• Ownership of sales planning, performance metrics, forecasting, and reporting.
• Responsible for the leadership, management, and strategic development of the team.
• Successfully lead, develop and communicate a common strategic direction; organize, analyze, motivate, and coach Sales team to help meet objectives and provide high-quality service.
• Responsible for the motivation, training, and leadership of the Sales team to attain sales goals and corporate revenue growth.
• Responsible for the strategic direction and development of Sales team focusing on new technologies, process improvements, employee skill enhancement, and motivation techniques.
• Develops sales and support strategies, techniques, and tactics based on customer feedback and market environment.
• Successfully motivate Account Executives to sell and support accounts aggressively.
• Conduct performance appraisals, organize on-going training and address performance issues when necessary.
• Conduct on-going meetings to discuss account strategy and forecasts.
• Coordinate regular training sessions for Sales team, to include product and industry updates, sales strategies, selling skills, etc.

Essential Skills and Qualifications:

• At least 10 years of Telecommunications and Management experience of an Outside Telecom Sales team.
• Bachelor’s degree in relevant discipline or equivalent combination of education and experience.
• Strong knowledge of telecommunications products and services.
• Strong supervisory, employee relations, and employee development skills. Demonstrated ability to lead others in the achievement of business goals.
• Ability to motivate others and inspire high performance, loyalty, and customer satisfaction.
• Ability to interact at all levels of the organization.
• Ability to handle multiple priorities and demands in a fast-paced environment.
• Demonstrated ability to develop and successfully implement strategies and manage change.
• Strong team work ethic, excellent verbal and written communication skills.
• Ability to travel on an as-needed basis.

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Date Posted: January 12, 2010
Location: Nationwide
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Work Responsibilities:

• Effectively penetrate all accounts within assigned territory, including competitive installations that are within designated markets.
• Maintain existing accounts.
• Demonstrates excellent understanding of the position, discovery, and commitment questions that turn product features and company services into solution benefits for prospects and customers.
• Excellent questioning and presentation skills, effective at all levels of target customer organization.
• Excellent sales development skills.

Qualifications and Requirements:

• Minimum of a Bachelor's degree
• Three to five years of relevant experience in the telecom industry.
• Proven success at sales quota attainment.

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Date Posted: September 08, 2009
Location: Exeter, RI
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Job Description:

Global systems integrator and consulting practice for Avaya and Microsoft messaging applications seeks a person with extensive experience in professional and technical services. The ideal candidate will possess an engineering or technical background in a field implementation environment. Past history of implementing and managing messaging environments with Exchange and/or Domino is required, ideally with experience in complex Windows networking, Microsoft Exchange transport and/or telecom design and support. Candidates with technical messaging experience with large, multi-location customers will be given top consideration. Candidates will need to possess excellent communication skills, both oral and written, and good interpersonal skills, be highly organized, and have extensive experience in server maintenance and troubleshooting.

Essential Skills and Qualifications:

Minimum of 4-6 years of field services and/or technical support experience preferably in enterprise technology services, focused in messaging application & voice mail systems

• Proven successful history in the IT or telecom field
• Strong technical background in Microsoft Exchange or Lotus Notes messaging applications preferred
• Experience in remote administration, remediation and issue resolution with multiple vendor products
• Experience in technical writing and producing knowledge based documents for internal & external use
• Willingness and ability to absorb new voice messaging technologies that become available
• Highly motivated, engaging, and polished communication skills
• Experience in field implementation with multiple vendor products including:
  • Avaya – Intuity, UM, UCC, Modular Messaging
  • Octel – Aria (250/350)/Serenade (200/300)
  • Microsoft Windows server infrastructure/Exchange 2007 – Required
  • Microsoft OCS 2007 - Ideal
  • Captaris Right Fax - Ideal

Education Requirements:

• Previous experience with Voice Mail, CRM, Unified Messaging desired
• Previous experience with Microsoft or Lotus Messaging required
• Microsoft (MCSE-2K, 2K3), Lotus, Avaya, or other technical certifications a plus

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Date Posted: June 11, 2009
Location: Exeter RI, Hartford CT
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The Telecommunications Technician’s primary responsibility is to provide maintenance and installation for Carousel Industries, Inc. customers with Avaya telecommunications systems, such as Avaya Communication Manager and Definity systems and associated peripheral equipment. The technician will provide service coverage at our large customer site(s).

Overview of Work Responsibilities

Administration:

• Program system configurations of PBX/Avaya/Servers, S8700 a plus
• Program sets (digital and analog ports, software translations).
• Hardware/software upgrades/Firmware
• Conduct regularly scheduled backups and tape/disk rotation.
• Document Preventative Maintenance routine.

Moves, Additions and Changes:

• Program system configuration changes, additions or deletions.
• Add or remove telephones.
• Add, change or delete software. Program requested feature changes.
• Add or remove PBX/KSU system circuits
• Add or delete digital or analog PBX/KSU system trunk lines including T1s, VPNs, COs.
• Conduct backup after every change.

Voicemail Support:

• Program hardware/software system configurations (Modular Messaging).
• Hardware/software version upgrades.
• Password resets.
• Program feature changes.
• Add or delete user mailboxes.
• Add or delete distribution lists.

Telephones:

• Provide break/fix services on telephones.
• Replace telephones.
• Troubleshoot and problems diagnose station cabling.
• Repair station cabling and jacks.
• Assist in identification and resolution of other vendor line/circuit problems, reaching a solution.
• Troubleshoot issues related to lines/trunks.
• Coordinate and act as focal point for problem resolution involving service provider.

Qualifications and Requirements:

• Education: Minimum of a High school degree
• Minimum of two years experience with Avaya equipment - Definity, Communication Manager, Modular Messaging
• A plus if know Partner, Magix.
• Avaya certification in PBX, programming knowledge.
• Network knowledge a plus.

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Date Posted: May 21, 2009
Location: Windsor, CT (24 months then relocate to area of choice)
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Work Responsibilities:

• To generate, qualify, and distribute qualified opportunities to the sales team or sales channel.
• Representative will work hand in hand with outside sales team to develop the account and management account for future business.
• Qualify leads generated by marketing campaigns, worldwide web or other sources in a timely manner.
• Develop new sales opportunities within assigned territory.
• This position is a stepping stone to become an outside sales representative or manager.

Required Knowledge and Experience

• Bachelor's degree or equivalent combination of education and experience.
• Candidate must be a team player with the skills to work independently in a fast-paced environment.

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