About Us
Carousel Industries is the premier technology solutions provider designing, implementing and maintaining powerful converged communication networks for enterprise customers nationwide. Utilizing a single-source approach, Carousel offers a full range of solutions including IP Telephony, Data Infrastructure, Unified Communications, Power and Cooling, IVR, Wireless, Security, Speech Applications and much more. We also provide a complete range of services from Design Engineering, Installation and Project Management to Repair, Remote Monitoring, Support Agreements and Financing. Carousel has achieved elite partner status with the top technology companies in the world including Avaya, Juniper Networks, Extreme Networks and Microsoft.
Carousel is headquartered in Exeter, RI and has major offices in MA, CT, NH, ME, New York City, Upstate NY, NJ, MD, PA, MS, TN, GA, LA and CA. Carousel also has offices in South Carolina, Alabama, Indianapolis, and Arizona and offers services and maintenance coverage all over the country.
Carousel has enjoyed tremendous year-over-year growth and success in its 17 year history. Carousel has taken a “smart growth” approach, which has led to several successful strategic acquisitions including the recent purchase of Daycom Systems, an Avaya Platinum Business Partner headquartered in San Diego, CA. This transaction added over 50 employees. Overall, Carousel has been recognized locally and nationally for its success and growth as a company including:
- INC. 5000 Fastest Growing Companies in the US
- CRN Fast Growth 100
- Extreme Networks Top Revenue Partner 2008
- Juniper Networks J-Partner of the Year 2008
- #1 Fastest Growing Technology Company in Rhode Island in 2005-2008
Carousel enjoys strong partnerships with the top technology companies in the world. Avaya represents Carousel’s most important partner relationship. We have met Avaya’s most rigorous requirements for converged voice and data, technical expertise and customer satisfaction. Carousel has achieved the highest levels of Avaya Partner certification and has received numerous awards for its performance and customer service including:
- Avaya Platinum Partner Certification
- Second Largest Avaya Business Partner in the U.S.
- Largest Team of Avaya Certified Technicians of any Business Partner
- Member of the Avaya Managed Partner Program
- Member National Business Partner Council
- Member Avaya Services Subcommittee
Carousel also offers a full suite of solutions for data infrastructure, power and cooling, messaging, wireless, security, disaster recovery, and more. Carousel has achieved the highest levels of Partner Certification with the leading technology companies in the world including Extreme Networks, Juniper Networks, Microsoft, American Power Conversion, Meru Networks, Servion Global Solutions, SpectraLink as well as many other products, applications and services.
Carousel’s technical team is second to none. We have over 250 service technicians deployed all over the country serving the needs of our customers nationwide. Carousel currently has the largest team of Avaya Certified Technicians of any Business Partner in the country. Our technicians have achieved the highest levels of training and certification on Avaya products including:
- ACE – Avaya Certified Expert in Design
- ACACN - Avaya Certified Specialist in Design and Implementation
- ACS - Avaya Certified Specialist - Implementation with Voice
- ACSCD-IP - Avaya Certified Specialist in Voice and IP
- ACS - Avaya Certified Specialist – IP Telephony
- IP Telephony ACA - Avaya Certified Associate
In short, you will not find a better-trained, more customer focused service team than the one at Carousel. We will deploy all of our resources to ensure that our customers have the service and support they need including:
- Dedicated Account Managers for each branch of the organization
- Dedicated Project Managers, Service Technicians and Design Specialists
- Dedicated 1-800 numbers for instant access to our help line
- Quarterly Technology Reviews to keep our clients up-to-date with the latest technology
In conclusion, Carousel Industries is a large, growing, financially stable, full service technology solutions provider with unparalleled dedication to its customers and a long history of success.
The Carousel Advantage:
- Full Service Technology Solutions Provider
- Large Portfolio of "Best of Breed" Products
- Highest Levels of Partner Certification
- Legendary Customer Satisfaction
- Nationwide Coverage
- Complete Design, Service and Maintenance
- 24/7 Monitoring through our State of the Art NOC
- A Variety of Financing Options
You can trust Carousel to deliver the highest levels of design, implementation, service and support, now and into the future.
About Carousel
Technical Certifications
