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Messaging Applications Field Engineer

Date Posted: August 19, 2010
Location: Baltimore, MD or Virtual Office

Job Description:

Global systems integrator and consulting practice for Avaya and Microsoft messaging applications seeks a person with extensive experience in professional and technical services. The ideal candidate will possess an engineering or technical background in a implementation environment. Past history of supporting and managing messaging environments with Exchange and/or Domino is required, ideally with experience in complex networking and/or telecom design and support. Candidates with technical messaging experience with large, multi-location customers will be given top consideration. Candidates will need to possess excellent communication skills and good interpersonal skills, be highly organized, and have extensive experience in customer support.

What you’ll be doing:

Field engineer to our enterprise customers for their Modular Messaging; Windows/Exchange & OCS; and Avaya Unified Communications environments.

Essential Skills and Qualifications:

  • Minimum of 1-2 years of field services and/or technical support experience preferably in enterprise technology services, focused in messaging application & voice mail systems
  • Proven successful history in the IT or telecom field
  • Strong technical background in Microsoft Exchange or Lotus Notes messaging applications preferred
  • Experience in trouble shooting and problem resolution with multiple vendor products including:
    • Avaya - Intuity, UM, UCC, Modular Messaging - Ideal
    • Octel - Aria (250/350)/Serenade (200/300) - Ideal
    • Scansoft Speech Attendant - Ideal
    • Captaris Right Fax - Ideal
  • Experience in remote administration, remediation and issue resolution with multiple vendor products
  • Experience in technical writing and producing knowledge based documents for internal & external use
  • Willingness and ability to absorb new voice messaging technologies that become available
  • Highly motivated, engaging, and polished communication skills

Education Requirements:

  • Previous experience with Voice Mail, CRM, Unified Messaging desired
  • Previous experience with Microsoft or Lotus Messaging a plus
  • Microsoft (MCSE-2K, 2K3), Lotus, Avaya, or other technical certifications a plus

Job Location:

Baltimore Metro area ideal; other Carousel coverage areas acceptable, Continental United States with virtual office acceptable.

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