Location: Any location
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Position Overview:

The Account Executive will be responsible for selling the complete Carousel product line and services in technical or commercial assigned territory while attaining and exceeding sales and account objectives. The AE will be expected to contribute input to help Carousel develop tactical and strategic product and marketing directions.

Responsibilities:

• Effectively penetrates all accounts within assigned territory, including competitive installations that are within designated markets. Manages an effective call back program to maintain existing accounts.
• Independently calls on customers and penetrates accounts.
• Demonstrates excellent product, company, and price list knowledge.
• Demonstrates excellent understanding of the position, discovery, and commitment questions that turn product features and company services into solution benefits for prospects and customers.
• Excellent questioning and presentation skills, effective at all levels of target customer organization.
• Works with service management and sales management to negotiate contract terms. Provides marketing with information on market climate, prospects, and competition.
• Works without supervision in qualifying new leads and developing effective strategies for accounts.
• Excellent sales call planning skills as it pertains to on site sales visits. Visits to customer sites are planned in an effective manner, brings in correct resources to support on site visits at appropriate phases of the buyers decision cycle. Superior project management skills.
• Develops effective rapport with coaches, influencers, and decision makers within customer base.
• Works effectively with other Sales partners depending upon the nature and scope of the sale, especially across territories on major account deals.

Required Knowledge and Experience:

• Bachelor’s degree or equivalent combination of education and experience.
• Three to five years of relevant B2B selling experience in the Technology industry.
• Proven success at sales quota performance.
• Strong verbal and written communication skills, positive attitude, professional appearance, understanding of sales process, industry knowledge, well organized, dependable, and excellent listening skills.

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Location: Nationwide
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Work Responsibilities:

• Effectively penetrate all accounts within assigned territory, including competitive installations that are within designated markets.
• Maintain existing accounts.
• Demonstrates excellent understanding of the position, discovery, and commitment questions that turn product features and company services into solution benefits for prospects and customers.
• Excellent questioning and presentation skills, effective at all levels of target customer organization.
• Excellent sales development skills.

Qualifications and Requirements:

• Minimum of a Bachelor's degree
• Three to five years of relevant experience in the telecom industry.
• Proven success at sales quota attainment.

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Location: Windsor, CT
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Job Description:

Sales Support: The Associate Systems Engineer (ASE) is pre-sales focused and all associated activities are based on the team goal of driving revenue. In this role the ASE is responsible for supporting the inside sales activities. This include assisting on customer calls to help qualify the technical aspect of the opportunity, providing any associated designs, delivering a bill of materials (BOM), providing competitive analysis and product literature. The ASE will work in conjunction with a regional Systems Engineer for design validation. The ASE is responsible for research and any information gathering required in closing the opportunities. Sales support includes becoming proficient with remote product demonstrations. The ASE will remove cycles for the Systems Engineering team and will help assist inside sales by leading remote product demonstrations and joining customer calls. The ASE will help technically qualify the opportunity and proactively train the inside sales representatives on the data product portfolio.

The Associate Systems Engineer will also be responsible for responding to pre-sales data requests sent to the “DataPreSales” distribution list. The ASE will respond to the email request, provide the required technical pre-sales assistance (i.e. BOM, Visio, research, etc) and involve a Systems Engineer for technical validation.

Systems Engineering Support: The Associate Systems Engineer (ASE) is responsible to assist the Systems Engineering team with transactional tasks such as handling research, providing product literature, creating a bill of materials, creating a Visio diagramming the design and interacting with the customer for additional required information. The ASE will work on answering RFPs. The ASE will then validate their work with a senior team member (Systems Engineer).

Training & Development: The Associate Systems Engineer (ASE) working in conjunction with their manager will develop a training and development plan that will include a gap analysis, self-paced learning, instructor led training and just in time training. Execution of the training & development plan will be the sole responsibility of the ASE.

Certification: The Associate Systems Engineer (ASE) working in conjunction with their manager will develop a list of required certifications. The ASE will prepare (study, lab) and take the associated certification test(s). Maintaining certification levels are a role requirement.

Relationships: The ASE will continual create and develop professional relationships with the inside sales team, inside sales management, Systems Engineering team and manufacture’s channel account managers and Systems Engineer. These relationships are critical to finding information, resolving conflict and driving revenue.

Special Projects: The ASE may be requested to work on special projects and will be required to multitask.

This position prefers that the candidate have one or more years in the networking industry and a good knowledge of TCP/IP, the Internet, LAN/WAN topology, security (firewall, IPS) and basic applications (Windows, Email, Database, etc). In general the ASE role has technical experience from an operations environment (internal IT) or as a recent college or technical school graduate. Additionally this ASE role needs to have good written and verbal communications skills. This position may not have the industry, technical or sales experience required for the System Engineer role. The ASE role is expected to continually develop their technical knowledge (products and technologies), their industry knowledge (competitors, customers needs) while performing the requirements of this role. The ASE in conjunction with their direct manager will build a training & development plan that the ASE will execute. For many ASE this may be their first presales Systems Engineering position or their first position within a sales organization.

Responsibilities:

• Positive attitude and good work ethic.
• Basic understanding of networking technologies including as many of the following as possible. Not all are required or will discriminate a candidate; TCP/IP, Switching, Routing, 1 Gigabit/10 Gigabit Ethernet connectors, VLAN, VLAN trunking, dynamic routing protocols, VRRP, HSRP, QoS/TOS, and various WAN technologies ( MPLS, VPLS, MLPPP, Frame Relay, etc.)
• Ability to map customer requirements to a solution and begin the design. This includes strong listening skills and basic industry knowledge.
• Strong collaboration, communication and relationship building skills
• Good time management skills.
• This individual needs to be proactive and be a sell starter. Execution is a critical component of success for this position.
• Proficient with Microsoft office to include MS-Visio which will be used to create network topology maps.
• Self development and continual learning are key characteristics of a successful Associate Systems Engineer.

Required Knowledge and Experience:

• AS/BS degree in Engineering/Computer Science or equivalent certificate or technical school diploma.
• 1-2 years experience in networking technologies (switching, routing, firewall) preferred
• First level Juniper , Fortinet, F5, Aruba, Meru or extreme certification desired but not required.
• Excellent communication skills
• Excellent organizational and time management skills
• Excellent troubleshooting skills
• Ability to work independently as well in a team environment
• Must be able to learn new things quickly, need minimal direction, and handle multiple tasks simultaneously
• Knowledge of traditional voice technologies
• Knowledge of wireless LAN/WAN technologies and LAN/WAN security

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Location: Nationwide
Reports to: Implementation Manager
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Position Purpose:

Focus on the delivery of the customer’s solutions by planning, organizing, leading, controlling, and closing out projects within the project constraints of cost, quality, scope and schedule. This position requires a positive, hands-on team-oriented leadership style.

Responsibilities:

• Develops scopes of work and project plans for all assigned customers;
• Manages the entire implementation effort;
• Facilitate and establish regular Project Review Meetings with the customer and internal resources;
• Serve as customer’s single point of contact for all project related issues and concerns;
• Successfully lead, develop and communicate a common strategic direction; organize, analyze, and motivate the implementation team to help them meet their objectives and provide high-quality service;
• Interface with customer service and sales project objects are met;
• Develop and manage project plans and response strategies;
• Ensure projects are completed on time and within budget.

Required Knowledge & Experience:

• At least 3 years of project management experience in a fast-paced environment.
• Strong knowledge of converged technology platforms, virtualization, application and/or infrastructure products and services.
• Strong supervisory, employee relations, and employee development skills. Demonstrated ability to lead others in the achievement of business goals.
• Ability to motivate others and inspire high performance, loyalty, and customer satisfaction.
• Ability to interact at all levels of the organization.
• Ability to handle multiple priorities and demands in a fast-paced environment.
• Demonstrated ability to develop and successfully implement strategies and manage change.
• Strong team work ethic, excellent verbal and written communication skills.
• BS in relevant discipline or equivalent combination of education and experience.

Work Environment / Physical Demands:

• General office environment or virtual office.
• High levels of stress often occur.
• Some travel is required.
• No special physical demands required.

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Location: Wilmington, DE
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Primary Responsibility

The Telecommunications Technician’s primary responsibility is to provide maintenance and installation for Carousel Industries, Inc. customers with Avaya telecommunications systems, such as Avaya Communication Manager and Definity systems and associated peripheral equipment. The technician will provide service coverage at our large customer site(s).

Overview of Work Responsibilities

Administration

• Program system configurations of PBX/Avaya/Servers, S8700 a plus
• Program sets (digital and analog ports, software translations).
• Hardware/software upgrades/Firmware
• Conduct regularly scheduled backups and tape/disk rotation.
• Document Preventative Maintenance routine.

Moves, Additions and Changes

• Program system configuration changes, additions or deletions.
• Add or remove telephones.
• Add, change or delete software. Program requested feature changes.
• Add or remove PBX/KSU system circuits.
• Add or delete digital or analog PBX/KSU system trunk lines including T1s, VPNs, COs.
• Conduct backup after every change.

Voicemail Support

• Program hardware/software system configurations (Modular Messaging).
• Hardware/software version upgrades.
• Password resets.
• Program feature changes.
• Add or delete user mailboxes.
• Add or delete distribution lists.

Telephones

• Provide break/fix services on telephones.
• Replace telephones.
• Troubleshoot and problems diagnose station cabling.
• Repair station cabling and jacks.
• Assist in identification and resolution of other vendor line/circuit problems, reaching a solution.
• Troubleshoot issues related to lines/trunks.
• Coordinate and act as focal point for problem resolution involving service provider.

Qualifications and Requirements

• Education: Minimum of a High school degree
• Minimum of two years experience with Avaya equipment – Definity, Communication Manager, Modular Messaging
• A plus if know Partner, Magix.
• Avaya certification in PBX, programming knowledge.
• Network knowledge a plus.

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Location: Exeter, RI
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Position Overview:

A Collections Specialist’s work would include monitoring accounts, conducting collection calls and providing customer support on A/R issues. Overall, accounts receivable personnel are responsible for the collection of approximately 7,500 invoices per month totaling nearly $30 million and ranging in size from $10 to $2,500,000 per transaction. This position is Monday-Friday 8am to 5pm.

Responsibilities:

• Ability to prioritize and manage multiple tasks
• Accountable for reducing delinquency for assigned accounts
• Collection calls and/or correspondence with customers
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process
• High volume of emails
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
• Provide customer service regarding collection issues; process customer refunds; resolve customer discrepancies and short payments

Required Knowledge and Experience:

• 3-5 years High Volume corporate Collections experience
• Ability to work both independently and with other personnel within the department and company
• Completion of high school or equivalent is preferred
• Excellent written and verbal communication abilities
• Experience in the use of Microsoft Office and accounting software programs
• Experience working in MAS 500 environment a plus but not required
• Knowledge of Billing, Collections and RMA procedures
• Strong attention to detail and organizational skills

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Location: Exeter, RI
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Job Description:

Responsible for on boarding and maintaining system information for our Carousel Voice, Data and Video customers. Need to be responsible for the integrity of the information used to access our customers systems. Ensures customers are integrated with our method of remote access and alarm monitoring tools. Ensure a maximum percentage of AlarmTraq, Smartpoint, Managed Engine connectivity is achieved daily. Manage the overall onboard of technical customer assets and aspect for customer. Work in unison with assigned contract coordinator and team effort.

Responsibilities:

• Insure remote access documentation is in place; NOC has remote access to All systems under Carousel customer agreements.
• Record keeping within TigerPaw and Alarm Traq, Smartpoint (email notifications, Customer reports)
• Understanding of VPN, SNMP and data connectivity methods
• Supply metrics/reports to service for customer facing conferences
• Identify and populate unknown systems in Alarmtraq

Required Knowledge and Experience:

• Telecommunications/data knowledge
• Excellent communication skills
• Excellent organizational and time management skills
• Excellent troubleshooting skills
• Ability to work independently as well in a team environment
• Must be able to learn new things quickly, need minimal direction, and handle multiple tasks simultaneously
• Knowledge of traditional voice technologies
• Experience Microsoft Office Knowledge – intermediate to advanced (preferred)
• Good technical troubleshooting skills are essential for working customer problems

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Location: East Coast
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The Contact Center Specialist works closely with the sales teams (AE & SE) to position and sell Carousel's Contact Center portfolio within CI’s top accounts and into new opportunities. As part of the sales team, the Contact Center Specialist’s primary responsibilities are: help drive revenue; craft solutions that address customer business priorities; train the sales teams (AE & SE) on the Contact Center portfolio; and positively impact the business. The Contact Center Specialist’s measure of success includes revenue impact, self-development, team integration, customer satisfaction, portfolio development, internal training and growing CI's overall Contact Center footprint. The ideal candidate will have a strong background in AVAYA Contact Center solutions with a proven record of accomplishment.

The Contact Center Specialist is a pre-sales overlay role focused on:

• Assisting the sales teams to create and execute strategic business plans for Contact Center revenue growth
• Assisting the sales teams (AE & SE) with customer meetings, architecture/solution consulting, demonstration, evaluations, and consulting services.
• Growing Contact Center business by identifying prospects and maintaining strong client relationships via:
  • providing recommendations to improve customer service and profitability
  • by providing support, information, and guidance
• Remaining current on industry trends, market activities, and competitors.
• Selling and positioning Carousel Contact Solutions at executive and operational levels

Responsibilities:

• Assist Sales teams to identify , target, and close top Contact Center opportunities
• Consult with clients on ways to optimize customer service delivery; architect solutions/create proposals; build solution/technology roadmaps.
  • Present business solutions to customer executive levels and operational teams
  • Present Contact Center technology /solution updates to major accounts
  • Present clear customer benefits/ROI
• Assist Account teams to pre-qualify top Contact Center opportunities
• Remain current on industry trends, market activities, margins, and competitive advantages.
• Written: Internal and customer facing Contact Center solutions white papers, solutions brief, etc.
• Retention of Intellectual property. Turn information discovered/created during research and the sales process into a solutions guide for future sales and internal edification. This information should be published via the Wiki, email and quarterly internal publications.
• Train the pre-sales technical team (SE & DE) so that the team can represent the Contact Center portfolio as independently as possible.
• Achieve and maintain the highest level of manufacture and industry certifications.

Required Knowledge and Experience:

• Strong business acumen, assertive sales ability, excellent communications/presentation skills including public speaking.
• Self driven and motivated; Ability to work independently as well in a team environment.
• Candidate possesses a solid understanding of the Contact Center industry, trends and competitors.
• Deep sales overlay experience with complex Avaya Contact Center multi-channel architectures, applications, customers, partners, competitors. Including:
  • Experience Portal / Interactive Voice Response Applications
    • Knowledge of speech recognition, speech verification, speech to text, SMS, mobile applications
  •  AVAYA Core Contact Center routing (Elite/Advocate)
  • Interaction Center /Operational Analyst
  • Avaya Aura Contact Center (AACC)
  • AVAYA Contact Center Reporting and Management Platforms
  • Social Media Solutions
  • Call Recording Solutions
• Zeacon/Taske knowledge a plus
• The Contact Center Specialist is responsible for developing a strong relationship with the manufacture and their technical peers.
• Travel is a requirement and will vary depending on the opportunity requirements (primarily east coast)
• Qualifications Experience: 7+ years-related experience
• Possessing Avaya ACS & ACE and multiple advanced industry/vendor certifications
• Education: Typically requires BS/BA (EE/CS) or equivalent

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Location: Exeter, RI
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Position Overview:

Onboard and Maintain new Carousel Maintenance and Managed Service customers/systems. Enter Contracts, service agreements and inventory for Carousel customers for Voice, data and Video equipment. Enter Managed Service Contracts. Comprehend and document service deliverables from account contracts and RFP’s. Ensure we have needed documentation from customers to deliver service. Work with various internal departments to ensure accurate information is receipted and processed for customers.

Responsibilities:

• Process and activate signed Maintenance Contracts and agreements.
• Confirm and document customer provided documentation
• Respond to all inter-departmental inquiries.
• Work in conjunction with contract invoices for proper handling.
• Send welcome letters to customers
• Track the return of requested documents
• Track with connectivity team on needed information
• Coordinate new customers introduction to service with the sales reps.
• Verify and input customer inventory

Required Knowledge and Experience:

• Experience as a Customer Service Representative or a plus
• 2 year degree or equivalent work experience
• Interest in being customer liaison with excellent written and verbal skills
• Experience Microsoft Office knowledge – intermediate to advanced (preferred)
• Awareness or knowledge with Microsoft Project 2010
• Team player

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Location: Windsor, CT, San Diego and Irvine, CA
Reports to: Senior VP - Sales
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Position Overview:

Direct the efforts and develop strategies to successfully grow an Inside Sales team of 60+ people, along with two other Directors, conducting B2B sales of Enterprise Solutions and Services. The overall objective is to assist the company in exceeding revenue objectives and develop strategic sales directions. This position requires a positive, hands-on team-oriented leadership style. Directly contribute to the overall success of this Executive Sales Development Program.

Responsibilities:

• Ownership of sales planning, performance metrics, forecasting, and reporting for the inside team.
• Responsible for the leadership, management, and strategic development of Sales Associates.
• Successfully lead, develop and communicate a common strategic direction.
• Conduct performance appraisals, organize on-going training and address performance issues when necessary.
• Conduct on-going meetings to discuss account strategy and forecasts.
• Coordinate regular training sessions for Sales team, to include product and industry updates, sales strategies, selling skills, etc.

Required Knowledge and Experience:

• 10+ years of Telecommunications (voice/data) industry experience, managing a large Inside or Outside Sales team.
• B2B Sales experience required.
• Strong supervisory, employee relations and employee development skills. Demonstrated ability to lead others in the achievement of business goals.
• Ability to motivate others and inspire high performance, loyalty, and customer satisfaction.
• Ability to interact at all levels of the organization.
• Ability to handle multiple priorities and demands in a fast-paced environment.
• Demonstrated ability to develop and successfully implement strategies and manage change.
• Ability to travel as needed.
• 4-year degree in relevant discipline or equivalent combination of education and experience.

Carousel Industries will offer to the ideal candidate:

• Competitive compensation
• Comprehensive benefits package, including 401K
• Paid Holidays, Personal time, and Vacation

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Location: Nationwide
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Job Description:

Global systems integrator and consulting practice for Avaya and Microsoft messaging applications seeks a person with extensive experience in professional and technical services. The ideal candidate will possess an engineering or technical background in a implementation environment. Past history of supporting and managing messaging environments with Exchange and/or Domino is required, ideally with experience in complex networking and/or telecom design and support. Candidates with technical messaging experience with large, multi-location customers will be given top consideration. Candidates will need to possess excellent communication skills and good interpersonal skills, be highly organized, and have extensive experience in customer support.

What you’ll be doing:

Field engineer to our enterprise customers for their Modular Messaging; Windows/Exchange & OCS; and Avaya Unified Communications environments.

Essential Skills and Qualifications:

• Minimum of 1-2 years of field services and/or technical support experience preferably in enterprise technology services, focused in messaging application & voice mail systems
• Proven successful history in the IT or telecom field
• Strong technical background in Microsoft Exchange or Lotus Notes messaging applications preferred
• Experience in trouble shooting and problem resolution with multiple vendor products including:
  • Avaya – Intuity, UM, UCC, Modular Messaging - Ideal
  • Octel – Aria (250/350)/Serenade (200/300) - Ideal
  •  Scansoft Speech Attendant - Ideal
  • Captaris Right Fax - Ideal
• Experience in remote administration, remediation and issue resolution with multiple vendor products
• Experience in technical writing and producing knowledge based documents for internal & external use
• Willingness and ability to absorb new voice messaging technologies that become available
• Highly motivated, engaging, and polished communication skills

Education Requirements:

• Previous experience with Voice Mail, CRM, Unified Messaging desired
• Previous experience with Microsoft or Lotus Messaging a plus
• Microsoft (MCSE-2K, 2K3), Lotus, Avaya, or other technical certifications a plus

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Location: MA, CT, RI and Eastern NY (Westchester County)
Reports to: Mid-Market Sales Director
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Job Description:

The Mid-Market Account Executive will be responsible for selling the complete Carousel product line and services in either MA, CT, or RI with a strong focus on pushing Data solutions throughout the organization, while attaining and exceeding sales and account objectives. The Mid-Market space will consist of accounts with 1,000 employees and less, or $10Mill - $1Bill in revenue. The AE will be expected to contribute input to help Carousel develop tactical and strategic product and marketing directions within these accounts.

Responsibilities include:

• Effectively penetrates all accounts within assigned territory, including competitive installations that are within designated markets. Manages an effective call back program to maintain existing accounts.
• Independently calls on customers and penetrates accounts.
• Demonstrates excellent product, company, and price list knowledge.
• Demonstrates excellent understanding of the position, discovery, and commitment questions that turn product features and company services into solution benefits for prospects and customers.
• Excellent time management skills.
• Excellent questioning and presentation skills, effective at all levels of target customer organization.
• Works with service management and sales management to negotiate contract terms. Provides marketing with information on market climate, prospects, and competition.
• Works without supervision in qualifying new leads and developing effective strategies for accounts.
• Excellent sales call planning skills as it pertains to on site sales visits. Visits to customer sites are planned in an effective manner, brings in correct resources to support on site visits at appropriate phases of the buyers decision cycle. Superior project management skills.
• Develops effective rapport with coaches, influencers, and decision makers within customer base.
• Works effectively with other Sales partners depending upon the nature and scope of the sale, especially across territories on major account deals. 

Essential Skills and Qualifications:

• Bachelor’s degree or equivalent combination of education and experience.
• Proven track record of success selling Data and/or Unified Communications technologies at a competing technology firm.
• Three to five years of relevant B2B selling experience in the Technology industry, primarily responsible for net new business development.
• Proven success at sales quota performance.
• Strong verbal and written communication skills, positive attitude, professional appearance, understanding of sales process, industry knowledge, well organized, dependable, and excellent listening skills.

Carousel Industries will offer to the ideal candidate:

• Competitive base salary plus commission – NO CAP COMPENSATION PLAN!
• Comprehensive benefits package, including 401K w/ a discretionary company match
• Paid Holidays, Personal days and Vacation

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Location: Exeter, RI
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Position Overview:

This position will involve serving as a Tier I engineer within Carousel Industries’ Network Operation Center (NOC) with exposure to traditional voice, data and IP Telephony technologies. Engineer works customer requests remotely from NOC.

This position offers an individual with developing interpersonal skills, initiative, and developing technical background, the opportunity to gain exposure to the business side of the field of Converged Communication Solutions. Good interpersonal skills are needed to team well with customers, project managers, account executives, field technicians and various Avaya and Carousel services personnel.

The candidate must be able to learn new things quickly, need minimal direction and handle multiple tasks simultaneously. Good technical troubleshooting skills are essential for resolving customer issues.

Responsibilities:

• Receive status and complete customer requests as it pertains to Carousel’s Service department.
• Gain knowledge of key systems (Partner, Merlin), IP Office and PBX (Definity), S8xxx series as well as various voicemail systems – Intuity, Modular Messaging, Octel, and Communication Manger Messaging.
• Work towards the understanding of complex IP Telephony administration which includes working within a client’s entire network topology.
• Clear alarms received remotely.
• Perform customer call receipt and/or basic troubleshooting
• Dial into/Access Communications Systems

Required Knowledge and Experience:

• Minimum requirement, High School diploma (2 Year technical degree or equivalent experience preferred)
• Networking background preferred (either part-time job or internship).
• Excellent communication skills; good organizational and time management skills.
• Excellent troubleshooting skills and technology savvy with strong PC knowledge.
• Valid driver’s license
• Multi-tasking skill

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Location: Exeter, RI
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Position Overview:

Expectations are for an individual with high exposure to AVAYA voice technologies, as well as knowledge and experience with a converged environment. This position will receive escalations from Tier 1 Technicians for our external customers and will speak directly with our customers. Strong interpersonal skills are needed to team well with customers, project managers, account executives, field technicians and various Avaya and Carousel services personnel.

Responsibilities:

• Receive, manage, and complete customer requests for service when escalation are made.
• Apply knowledge of key Avaya systems, IP Office and PBX (Definity), S8xxx series.
• Maintain Voicemail – Intuity, Message Manager, Octel, CM, routers, servers, and other peripheral equipment connected to Avaya products, as required/needed.
• Understand the alarming process and alarm resolution.

Required Knowledge and Experience:

• Education: Minimum of a 2 or 4 year degree with a focus on Network Engineering preferred.
• Minimum of two years experience with Avaya equipment – Definity, Communication Manager, Modular Messaging
• Knowledge of Partner, Magix a plus.
• Avaya certification in PBX, programming knowledge.
• Network knowledge a plus.

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Location: Irvine, CA
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Position Overview:

Sales Engineer – Avaya Blue Voice Products: Carousel Industries seeks a dynamic individual to design and configure Avaya Blue Voice Solutions for Clients. The successful applicant must be a highly motivated self-starter with excellent intrapersonal skills. The successful applicant will be required to work directly with Sales Staff and Clients and may be required to travel on occasion. Extensive knowledge of the Avaya Blue/Nortel voice product line, including Contact Center and CallPilot Unified Messaging, is required. Knowledge of Microsoft UC applications a plus. In-depth knowledge of Nortel Enterprise Configurator is also required.

Responsibilities:

• Interfacing with clients and Sales Staff
• Pre-sales solution consultation
• Solution design and engineering
• Proof of concept
• Client presentations
• Interfacing with Implementation Staff as required
• Occasional group presentations/training
• Occasional project management/support
• Occasional travel may be required

Required Knowledge and Experience:

• NCDS, or higher, in CS-1000, CallPilot & Contact Center or equivalent, verifiable, work experience
• Proven experience with, and knowledge of, Enterprise Configurator
• Proven presentation skills

Carousel Industries will offer to the ideal candidate:

• Competitive compensation
• Comprehensive benefits package, including 401K
• Paid Holidays, Personal time, and Vacation

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Location: Windsor, CT, Exeter, RI
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Sales Support: The Power & Cooling Specialist is pre-sales focused and all associated activities are based on the team goal of driving revenue. In this role the Specialist is responsible for supporting the inside sales activities. This include assisting on customer calls to help qualify the technical aspect of the opportunity, providing any associated designs, delivering a bill of materials (BOM), providing competitive analysis and product literature. The person will work in conjunction with a regional Engineer for design validation. This person is responsible for research and any information gathering required in closing the opportunities. Sales support includes becoming proficient with remote product demonstrations. The P&C Specialist will remove cycles for the Power & Cooling Engineering team and will help assist inside sales by leading remote product demonstrations and joining customer calls. This person will help technically qualify the opportunity and proactively train the inside sales representatives on the Power & Cooling product portfolio.

Systems Engineering Support: The P&C Specialist is responsible to assist the Engineering team with transactional tasks such as handling research, providing product literature, creating a bill of materials, creating a Visio diagramming the design and interacting with the customer for additional required information. This person will work on answering RFPs and will then validate their work with a senior team member.

Training & Development: The Power & Cooling Specialist will work in conjunction with their manager and will develop a training and development plan that will include a gap analysis, self-paced learning, instructor led training and just in time training. Execution of the training & development plan will be the sole responsibility of the Specialist.

Certification: The Specialist will work in conjunction with their manager will develop a list of required certifications and will prepare (study, lab) and take the associated certification test(s). Maintaining certification levels are a role requirement.

Relationships: The Specialist will continual create and develop professional relationships with the inside sales team, inside sales management, Engineering team and manufacturer’s channel account managers. These relationships are critical to finding information, resolving conflict and driving revenue.

Special Projects: The Specialist may be requested to work on special projects and will be required to multitask.

This position prefers that the candidate have one or more years in the Power & Cooling industry and a good knowledge of up to 20KVA Power & Cooling designs. In general the role has technical experience from an operations environment (internal IT) or as a recent college or technical school graduate. Additionally this role needs to have good written and verbal communications skills. This position may not have the industry, technical or sales experience required for the Engineering role. The role is expected to continually develop their technical knowledge (products and technologies), their industry knowledge (competitors, customers needs) while performing the requirements of this role. The Specialist, in conjunction with their direct manager, will build a training & development plan that the Specialist will execute.

Required Knowledge and Experience:

• AS/BS degree in Engineering/Computer Science or equivalent certificate or technical school diploma.
• 1-2 years experience in Power & Cooling Technologies.
• Preferred Manufacturer Experience : APC, Eaton/Powerware, Emerson / Liebert , Trip Lite
• Excellent communication skills
• Excellent organizational and time management skills
• Excellent troubleshooting skills
• Ability to work independently as well in a team environment
• Must be able to learn new things quickly, need minimal direction, and handle multiple tasks simultaneously

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Location: Nationwide Search/Work Remote
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Job Description:

The Design Engineer will provide system and solution design support to the Carousel Sales Team, from a pre-sales and technical sales support perspective. **AVAYA Solution Design experience a MUST. Converged Data (Juniper, Cisco, Extreme) experience preferred.

Responsibilities:

• Responsible for customer and account team technical support
• Provide accurate solution designs based on customer needs
• Consult customers with presentations and product demonstrations
• Work closely with Sales Executives to formulate and execute Account plans and sales strategies
• Design Enterprise Communications Solutions encompassing any of the following: Enterprise IP Telephony, Unified Messaging, Unified Communications, Contact/Call Center, CTI, IVR, Dialers, and Wireless Voice/Data Solutions

Essential Skills and Qualifications:

• Bachelors degree in Engineering/Computer Science
• 5 years experience designing complex Enterprise networks
• Strong experience with Avaya and/or Cisco Call Manager preferred
• Microsoft UM/OCS a plus
• Proficiency in: AVAYA Solution Designer (ASD), Viseo, Excel
• Ability to define/analyze customer requirements and design appropriate solution.
• Excellent communication skills and presentation skills.
• Knowledge of traditional voice and data technologies
• Knowledge of LAN/WAN technologies, VoIP is a plus.
• Professional vendor level certifications an advantage (Cisco/Juniper/Extreme/Avaya) as position will require filling certifications

Carousel Industries will offer to the ideal candidate:

• Competitive base salary plus commission
• Comprehensive benefits package, including 401K
• Paid Holidays, Sick Leave and Vacation

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Location: New England and NYC
Reports to: Director of Presales Data Engineering
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Job Description:

The Data Engineer is pre-sales focused and responsible for supporting multiple Enterprise accounts. This person will work closely with multiple account managers to position and sell Carousel's entire data product portfolio.

As part of the sales team the System Engineer's primary responsibility is to help drive revenue and positively impact the business. The Engineer’s measure of success includes self development, revenue impact, team integration and customer satisfaction. The candidate should have a solid understanding on the industry and competitors. Responsibilities will include first meetings, demonstration/presentations, evaluations and proof of concepts.

Travel is a requirement and will vary depending on the regional requirements.

The expectation of a Presales Data Engineer is someone with strong business acumen, technical depth and communication skills. The Presales Engineer is part of the whole sales cycle from the first meeting to the purchase order. This engineer needs to conduct first meetings where we qualify the opportunity, determine a technical fit and present a solution. The Presales Engineer handles all competitive information and is responsible for the design (architecture), implementation scope of work and bill of materials. As the sales cycle progresses this person is responsible for handling demonstrations, proof of concepts and onsite evaluations. This means the engineer has to be able to configure equipment, handle integration and troubleshooting.

Essential Skills and Qualifications:

• 4 years of presales, enterprise Systems Engineering experience with a focus on infrastructure and security.
• Strong business acumen, communication skills , technical knowledge and experience.
• The SE candidate must have experience with TCP/IP, IPSEC, switching, routing, firewalls SSL remote access, and wireless.
• Experience with VRRP, LAG, MC-LAG, OSPF, BGP, multicast, and VRRP.
• Experience with server load balancing, IDP, 802.1X NAC, JUNOS, SIP.
• Preferred vendors: Juniper, Cisco, HP, Extreme, Nortel, Enterasys, Force10, F5, Meru, Aruba, Checkpoint, Fortinet and Palo Alto.

Carousel Industries will offer to the ideal candidate:

• Competitive base salary plus bonus
• Comprehensive benefits package, including 401K
• Paid Holidays, Vacation, and Personal time

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Location: Nationwide
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Responsibilities:

• The Carousel Program Manager represents Carousel as a strategic communications and integration partner for Carousel’s customers.
•  The Carousel Program Manager typically will be assigned to support Carousel’s largest, most strategic customers. In general, the position is responsible for ensuring customer needs are satisfied through providing specific deliverables. Oversees the overall program/project plan, budget, schedule, Project Management Office (PMO) and staffing requirements.
• Ensures the quality of activities and deliverables of Carousel associates, business partner, and customer and third-party vendors.
• The job may oversee technical development and is instrumental in the overall planning and selling of related support services.
• Often works with management consultants or client principals in the latter stages of strategic planning and design efforts to ensure solution quality and facilitate an orderly hand-off to the services delivery team. Also oversees the handoff to Support Services (maintenance) upon project completion.
• The scope of programs managed is typically sufficient to impact the customer's market position and long-term business strategy. Work is performed with minimal direction and reviewed by senior management.
• Anticipates and identifies complex business needs and recommends solutions to complex problems.

Required Knowledge and Experience:

• Bachelor’s degree or equivalent work related experience
• 7 - 10 years in large/complex Project or Program Management support in the telecommunications, messaging, computer or networking industries and/or related technology segments
• Demonstrated experience in managing large, complex programs/projects, including financial responsibilities
• Demonstrated experience in leading cross-functional teams of technical professionals in a highly matrixed environment
• Knowledge of established, industry standard project management methodologies (PMI, ITIL). Ability to apply the Project Management Body of Knowledge (PMBOK) as the foundation for professional project management structure, process, disciplines, tools and deliverables in support of implementing strategic customer programs/projects
• Proven leadership abilities, including ability to communicate with C-level executives
• Ability to establish and maintain strong professional relationships with customers, business partners and Carousel associates
• Strong written and verbal business communications skills, including large-group presentations
• Expert-level skills in MS Project and MS Excel
• Understanding of general accounting principles and management of project financials
• Project Management Professional (PMP) certification from PMI

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Location: Windsor, CT, San Diego, CA (18 months then relocate to area of choice)
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Work Responsibilities:

• To generate, qualify, and distribute qualified opportunities to the sales team or sales channel.
• Representative will work hand in hand with outside sales team to develop the account and management account for future business.
• Qualify leads generated by marketing campaigns, worldwide web or other sources in a timely manner.
• Develop new sales opportunities within assigned territory.
• This position is a stepping stone to become an outside sales representative or manager.

Required Knowledge and Experience

• Bachelor's degree or equivalent combination of education and experience.
• Candidate must be a team player with the skills to work independently in a fast-paced environment.

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Location: Chicago
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Job Description:

The Sales Director will manage the outside Sales team of a specified region, whose purpose is to sell Carousel products and services to prospects and customers. The overall objective is to assist Carousel in exceeding revenue objectives and develop strategic sales directions. This position requires a positive, hands-on team-oriented leadership style.

Responsibilities include:

• Ownership of sales planning, performance metrics, forecasting, and reporting.
• Responsible for the leadership, management, and strategic development of the team.
• Successfully lead, develop and communicate a common strategic direction; organize, analyze, motivate, and coach Sales team to help meet objectives and provide high-quality service.
• Responsible for the motivation, training, and leadership of the Sales team to attain sales goals and corporate revenue growth.
• Responsible for the strategic direction and development of Sales team focusing on new technologies, process improvements, employee skill enhancement, and motivation techniques.
• Develops sales and support strategies, techniques, and tactics based on customer feedback and market environment.
• Successfully motivate Account Executives to sell and support accounts aggressively.
• Conduct performance appraisals, organize on-going training and address performance issues when necessary.
• Conduct on-going meetings to discuss account strategy and forecasts.
• Coordinate regular training sessions for Sales team, to include product and industry updates, sales strategies, selling skills, etc.

Essential Skills and Qualifications:

• At least 10 years of Telecommunications and Management experience of an Outside Telecom Sales team.
• Bachelor’s degree in relevant discipline or equivalent combination of education and experience.
• Strong knowledge of telecommunications products and services.
• Strong supervisory, employee relations, and employee development skills. Demonstrated ability to lead others in the achievement of business goals.
• Ability to motivate others and inspire high performance, loyalty, and customer satisfaction.
• Ability to interact at all levels of the organization.
• Ability to handle multiple priorities and demands in a fast-paced environment.
• Demonstrated ability to develop and successfully implement strategies and manage change.
• Strong team work ethic, excellent verbal and written communication skills.
• Ability to travel on an as-needed basis.

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Location: NYC
Reports to: Senior Vice President - Sales
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Company overview:

Carousel Industries designs, delivers and supports the technology solutions that become the foundation of our clients’ businesses. This includes unified communications, virtualization, Voice over IP (VoIP), visual communications, security initiatives and collaboration and data infrastructure solutions. These solutions integrate the best applications from the best technology providers and are implemented with agility and speed to create a competitive advantage for our clients.

Since Carousel was founded in 1992 we’ve grown an average of 30% - 50% per year with estimated 2011 revenues of over $300 million. Today we have over 5,000 customers, including 35 of the Fortune 100. We have 1,000 employees that work from 27 offices nationwide. Our corporate headquarters is located in Exeter, Rhode Island. This is where our finance and operations departments are located, including our primary NOC, testing lab, customer briefing center, and our warehouse. Our sales, sales support and marketing departments operate from our Windsor, CT office.

Position Overview:

The Sales Director will manage the Sales team of a specified region, whose purpose is to sell Carousel products and services to prospects and customers. The overall objective is to assist Carousel in exceeding revenue objectives and develop strategic sales directions. This position requires a positive, hands-on team-oriented leadership style.

Responsibilities:

• Ownership of sales planning, performance metrics, forecasting, and reporting.
• Responsible for the leadership, management, and strategic development of the team.
• Successfully lead, develop and communicate a common strategic direction; organize, analyze, motivate, and coach Sales team to help meet objectives and provide high-quality service.
• Responsible for the motivation, training, and leadership of the Sales team to attain sales goals and corporate revenue growth.
• Responsible for the strategic direction and development of Sales team focusing on new technologies, process improvements, employee skill enhancement, and motivation techniques.
• Develops sales and support strategies, techniques, and tactics based on customer feedback and market environment.
• Successfully motivate Account Executives to sell and support accounts aggressively.
• Conduct performance appraisals, organize on-going training and address performance issues when necessary.
• Conduct on-going meetings to discuss account strategy and forecasts.
• Coordinate regular training sessions for Sales team, to include product and industry updates, sales strategies, selling skills, etc.

Required Knowledge and Experience:

• At least 10 years of Management experience within the Technology industry.
• Bachelor’s degree in relevant discipline or equivalent combination of education and experience.
• Strong knowledge of telecommunications products and services.
• Strong supervisory, employee relations, and employee development skills. Demonstrated ability to lead others in the achievement of business goals.
• Ability to motivate others and inspire high performance, loyalty, and customer satisfaction.
• Ability to interact at all levels of the organization.
• Ability to handle multiple priorities and demands in a fast-paced environment.
• Demonstrated ability to develop and successfully implement strategies and manage change.
• Strong team work ethic, excellent verbal and written communication skills.
• Ability to travel on an as-needed basis.

Carousel Industries will offer to the ideal candidate:

• Competitive compensation
• Comprehensive benefits package, including 401K
• Paid Holidays, Personal time, and Vacation

*Carousel Industries is an Equal Opportunity Employer.

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Location: San Diego, CA
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Position Overview:

The Sales Support Coordinator will provide Administrative support to assigned Sales Representatives and ensure customer satisfaction to the highest degree possible.

Responsibilities:

• Receive telephone requests for price quotations, purchase orders, order changes, adjustments and cancellations directly from customers, sales reps or various departments.
• Makes quotations, writes orders, and relays pertinent order information.
• Coordinates with other departments to ensure proper service to customers.
• Communicate well with customers to give them the best possible service.
• Use CRT to retrieve customer information, stock, and status of purchase orders. Ensure that correct codes are used for inputting or retrieving information.
• Handles the needs of sales representatives and customers in a timely manner.
• Contact vendors in order to locate requested items to meet a customer’s delivery requirements.
• Maintain files of active orders.
• Provide administrative support to sales team.
• Answer telephones professionally at all times and return calls promptly to ensure caller satisfaction.
• Perform other projects and assignments as required.

Required Knowledge and Experience:

• Bachelors Degree or equivalent
• Interest in being customer liaison with excellent written and verbal skills.
• Experience with computer and database management programs.
• Candidate must be a team player.

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Location: Nationwide
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Responsibilities:

This position will involve designing and implementation of the system software, stations and trunking to enable the Avaya Communications Manager System to perform with maximum effectiveness.

• Meet with the client to discuss the button detail of the stations and the routing of the network and trunking. These meetings could be conducted remotely or at the client site.
• Occasional travel to the client’s site to conduct station reviews and discuss the integration of the network onto the new or existing equipment.
• Design basic call center call flow (VDN’S and VECTORS) for the client.
• Perform work on the clients dial plan. This could involve a numbering change and a redesign of the number of digits the client uses.

Required Knowledge and Experience:

• Minimum 2 year degree in technical field, B.S. preferred
• Minimum 5 years experience as a Software Specialist
• Extensive knowledge of Avaya Communication Manager System (CMS)
• Excellent communication skills
• Good organizational and time management skills with the ability to work productively from home office
• Excellent troubleshooting skills
• Valid driver’s license
• Avaya certifications
• Experience with Avaya PBX, CMS, and Modular Messaging a plus

Carousel Industries will offer to the ideal candidate:

• Competitive compensation
• Comprehensive benefits package, including 401K
• Paid Holidays, Personal time, and Vacation

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Location: Exeter, RI or Stoughton, MA
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Position Overview:

This Systems Engineer position is responsible for the 7x24 operations, proactive management, implementation, and support of customer infrastructures in the delivery of managed services. As a member of the managed service team, you must provide a full range of “best practice” enterprise experience with respect to leveraging your cross-discipline expertise in systems management, patch management, networking, applications and SLA compliancy to managed solutions in customer 24/7 production environments. Specific areas of accountability include operational support, enterprise management and monitoring, systems documentation, incident response, and performance analysis. This position will require collaborative reporting on operational service levels, alarm/event correlation, system enhancements, and project based timeline metrics.

Responsibilities:

• Responsible for 7x24hr support of Microsoft infrastructure solutions utilizing accepted industry best practices related to Microsoft Exchange, Office Communications Server (OCS), System Center Operations Manager (SCOM), ActiveSync, Blackberry, Microsoft SQL, and Windows Server.
• Provide day-to-day support, proactive management and monitoring of our customer systems and applications
• Modify programs as necessary to implement enhancements, resolve production problems or improve operating efficiency.
• Identify and recommend enhancements to automate proactive responsiveness, reporting and improve customer satisfaction
• Initiate support activities that include problem analysis, technical evaluation, and implementation services.
• Drive continuous improvement of customers systems, applications and infrastructure through the organization to ensure optimal operations, performance, and stability of managed services
• Provide production support, analysis and enhancement of customer applications for a variety of database, CRM, web and portal environments (IIS, SQL, Oracle, Sybase, MS CRM, Apache, WebLogix, etc)
• Create scripted and repeatable processes to configure Solaris and Linux servers to run standard workloads in existing production environments
• Implement and verify security settings that meet best practices and SOX guidelines where applicable.
• Ability to take part in 24x7 on-call rotation to provide off hour & weekend support in the event of an IT emergency.
• Maintains network documentation, such as topology diagrams, circuit/equipment inventories and configuration reports
• Provide day-to-day support, proactive management and monitoring of our customer networks and security environments

Required Knowledge and Experience:

• 3+years of experience in the support, administration and implementation of complex Microsoft Exchange 2007/2010 infrastructures within a medium to large enterprise environment
• Experience with Exchange backup configuration, database maintenance, restore, disaster recovery, archiving, client access, and high availability.
• Expert knowledge of Outlook (2003 - 2010) and related features and functionality
• Working knowledge of Microsoft Office Communications Server (OCS).
• Experience in Red Hat Enterprise Linux and/or Solaris.
• Experience with Apache http servers and Java application servers, with Perl and/or other scripting languages is preferred.
• Experience with Microsoft SQL configuration, database deployment, and database maintenance.
• Experience in Active Directory, Group Policy Management, and Windows 2003/2008 Server.
• VMware experience (3.0, 3.5, and 4.0 )
• Experience working in the delivery and support of managed services
• Experience with industry leading enterprise management & monitoring solutions such as CA, HP Openview, NetIQ, Manage Engine or similar
• Expert troubleshooting capabilities
• Excellent written and verbal communication
• Ability to identify and recommend improvements
• Ability to deliver new technology projects on time with high quality
• The ideal candidate must be creative, self-motivated, innovative, detail oriented, and eager to work with the latest technologies along with a strong desire to maintain and help improve the delivery of managed services.
• Associates Degree in Computer Science preferred (or related field or equivalent experience)

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Location: Any Location / Remote
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Primary Responsibilities:

Expectations are for an individual with high exposure to traditional voice, data and IP Telephony technologies, as well as knowledge and experience with a converged environment. Candidate to exhibit outstanding and consistent technical skills in areas of VOIP, TCP/IP Internetworking, PBX Trunking and Translations.

This position offers an individual with extensive technical background, strong people skills and initiative to work with Carousel’s internal staff and customers. Both written and oral communication skills are required. This position will receive escalations from Tier 1 and Tier 2 technicians for our external customers and will speak directly with our customers. Strong interpersonal skills are needed to team well with customers, project managers, account executives, field technicians and various Avaya and Carousel services personnel. Excellent collaboration and team work skills. Work is performed with minimal direction and senior management will rely upon this individual for support in more complex customer environments to provide clear resolution of an issue.

Expectation is to provide remote and potentially onsite engineering support of systems’ hardware, Linux operating systems, IP Networking and Avaya applications knowledge. Individual accepts ownership of a critical or chronic issue through to resolution, creatively thinking through to problem resolution. Position offers working knowledge of trouble isolation, diagnostic and resolution tools, documents and procedures of hardware and applications for Avaya products. Support of third party applications and identify successful integration of the systems and applications.

Overview of Work Responsibilities:

• Receive, manage, and complete customers’ requests for service when an escalation is made.
• Apply knowledge of IP Office and PBX- S8xxx series, and legacy equipment (Definity, Intuity).
• Voicemail - Intuity, Message Manager, Octel, CM, routers, servers, and other peripheral equipment connected to Avaya products, as required/needed.
• Call Center products and applications (CMS, applications).
• Understand the alarming process and alarm resolution.
• Subject matter expert, know where to seek answers to complex issues
• Both reactive and proactive approaches to our clients’ issues for diagnosis and resolution of maintenance issues.
• Transfer of knowledge to other NOC team members, helping to implement the curriculum for NOC Engineers.
• Support of NOC Engineers 24 by 7 in complex trouble resolution with requests to work after hours.

Qualifications & Requirements:

• Education: Engineering / telecommunications degree and/or 8 -12 years of experience providing a diverse range of complex, integrated IP Converged voice and data issues.
• Minimum of five years experience with Avaya equipment – Definity, Communication Manager, Modular Messaging.
• Understand related products’ architecture, to include understanding of competitor’s products.
• Knowledge of Partner, Magix a plus.
• Expert level understanding of customer implementation and maintenance practices and issues.
• Work in a high stress environment.
• Excellent conflict resolution skills.
• Negotiation skills.
• Expert knowledge of network architecture design principles, practices, implementation and LAN/WAN maintenance.
• Complete understanding of SIP - Session Initiation Protocol.
• Complete understanding of operating systems.
• Ability to analyze at Level 3 MST traces, and definitively determine where problem resides with VOIP call flows.
• Ability to analyze at Level 3 LAN/WAN analyzer captures and definitively determine where problem resides.
• Collaboration and team work skills.
• Avaya certification in PBX, programming knowledge.
• Network knowledge a plus.
• Certifications – CCNA, CCDA, CCNP, CCDP, CCSP, CCIE Routing/Switching, CCIE Voice/Security, CCVP and / or IP Telephony specialization. ENS Extreme, JNCIP, JNCIE Juniper, LPI 2 /Red Hat Linux Cert (RHCT or above), MCSE, MCDBA, SCE, SCM (sniffer), ACS / ACE(Avaya), CPN, CM, SSG. Extreme design and maintenance.

Carousel Industries will offer to the ideal candidate:

• Competitive compensation
• Comprehensive benefits package, including 401K
• Paid Holidays, Sick Leave and Vacation

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Location: Wilmington, DE
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Position Overview:

Responsible for handling and processing videoconferencing services while maintaining an active role in a global team service environment. Interface with customers via face to face and/or service desk call center to provide videoconferencing information, instruction, and delivering client requests during live meetings events.

Responsibilities:

• To process meeting requests via team and private mailboxes in accordance with defined processes and requirements and applying requests to video schedule in a videoconferencing management system.
• Handle first level video support calls for customers during live calls including basic system end user instruction, adding and disconnecting connections, and being available for in room videoconferencing support if needed. Also be able to determine and escalate any severity issues to a Tier II technician.
• Provide information regarding to video schedule, meeting requests, and some technical information for videoconferencing connections with other sites worldwide. Also provide in-room support and have familiarity with A/V equipment in some executive conference rooms. Also report any system malfunctions to a Tier II technician.
• To be self sufficient in knowing and operating videoconferencing systems and basic functionality such as connecting voice and video calls, displaying PC presentations, camera operation and microphone and speaker control.
• Comply and maintain sufficient status with all of customer’s compliancy policies and regulations while following all proper processes and procedures.
• Maintain steady workflow and adapt to work volumes and schedules to maintain team’s quality of service and staff coverage. Also to handle other tasks and duties assigned by team’s leader.

Required Knowledge and Experience:

• Must have basic user operational knowledge of Microsoft products such as Vista, Outlook, Explorer, and Office.
• Knowledge of videoconferencing system user operation and general call troubleshooting steps and procedures.
• Basic knowledge of videoconferencing technologies such as ISDN, IP, teleconferencing, MCU bridging and directory dialing. Knowledge of call management tools such a TMS and/or PVM.
• Preferred having two to three years experience working in a telepresence service environment, A/V service delivery, and in a fast paced team environment.
• Excellent customer service aptitude and approach.

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Location: Nationwide
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Position Overview:

The Solution Architect (SA) - visual communication is pre-sales focused role and all associated activities are based on the presales engineering team goal of driving revenue. This is a senior specialist position and the SA will work with the SE team to help drive revenue, develop solutions, grow/refine the solution portfolio, work with marketing and to publicly represent Carousel in the industry. 

Responsibilities:

• In this role the SA is responsible for supporting Carousel's largest sales opportunity. The SA's works with the front line SE on opportunities and acts as a subject matter expert. This will include assisting on customer calls to help qualify the technical aspect of the opportunity, validating any associated designs assisting with competitive analysis and Industry trends.
• The SA will conduct research and run a tiger team to build and test complex, multivendor, multi discipline reference architects (Microsoft - Polycom, Tandberg, Avaya, etc) with a focus on interoperability. Once the reference architectures are complete (validated, tested and documented) the SA will work to educate the presales engineering, postsales implementation team and NOC engineers on the reference architecture.
• The SA will work with the Marketing team to provide the content to properly market this solution (white paper, etc).
• The SA is responsible for creating and maintaining relationships with each manufacture (PLM, SE, PSO, Sales, TAC, etc) and will lead the effort on roadmaps, known issues and work arounds and feature requests
• National travel is a requirement of this position.
• The SA will be a though leader in the video and infrastructure field and will be responsible to track the industry, determine trends and new products. From this knowledge the SA will present new solution and help to continually develop the solution portfolio.
• The SA will also be responsible to present the visual communication solutions internally and publically to include EBCs, customer meetings, partner events and industry shows.
• The SA will be required to develop and deliver training on the video conferencing, infrastructure solutions and any reference architectures developed. The goal is to distribute the knowledge gained to the presales engineering team. This will allow the SA the ability and time to onboard new technologies.

Required Knowledge and Experience:

• This position requires a minimum of 15+ years of continuous experience in the visual communication industry and a good knowledge of Polycom, Lifesize, Avaya, Microsoft, OC/Linx, Cisco Tandberg, Vidyo, Burst Point and other streaming technologies.
• Preferred experience and knowledge of the protocols, products, and technology that is used in the Video Conferencing industry with prior experience within a similar role.

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Location: Hartford, CT
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Position Overview:

To provide onsite support and service for Carousel’s strategic customer’s end-users in a timely manner, with customer satisfaction as the goal.

Responsibilities:

• Point of contact for customer’s project team
• Request updated quotes for each site based on current local configuration
• Drive communications and data gathering for:
  • Communications to local ISCs and management
  • Facilitate station review process
  • Work with CCD to ensure call flows are documented and recreated in centralized core
  • Provide status updates
• Manage documentation
  • Project task list, Travelers checkout
  •  LAN/WAN, WMS database updates
  • Design notes for each assigned site
  •  Maintenance cancelations
  • Change tickets, update process
• Provide technical support for callers
• With training, CSR will create service orders upon developing understanding of the request to ensure that the proper resource is assigned to the request
• Verifies equipment availability and shipment times with vendors
• Works as a team member to ensure all responsibilities are met at the close of the business day
• Performs other projects and assignments as required

Required Knowledge and Experience:

• Experience as a Project Coordination and / or Technical experience with Avaya products
• Telecommunications knowledge a plus
• High School diploma or equivalent
• Interest in being customer liaison with excellent written and verbal skills
• Experienced in computer and database management programs
• Team player

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Location: Exeter, RI
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Position Overview:

The Warehouse Associate is responsible for managing all incoming and outgoing shipments. Work to achieve company performance goals related to shipment accuracy and timeliness.

Responsibilities:

• Receives and inspects external packaging of all incoming shipments. Notifies delivery personnel of any apparent shipping damage and proceeds accordingly
• Records amounts of materials or items received or distributed
• Efficient processing of material receipts for timely distribution to other departments and inventory of production items
• Unloads or loads materials onto or off of pallets, skids or other lifting devices
• Manage and organize all staged orders
• Maintains equipment and storage areas as prescribed in a neat and clean manner to meet housekeeping standards
• Performs all duties in a safe manner and complies with all corporate and government safety guidelines
• Perform other projects and assignments as required

Required Knowledge and Experience:

• High school diploma or equivalent.
• Two to four years of relevant experience
• Demonstrated ability to operator a forklift
• Ability to work unsupervised on procedural job requirements
• Good customer service and communication skills
• Well organized with some experience in stockroom or warehouse space utilization
• Ability to handle multiple tasks and react appropriately to changing priorities and impending deadlines

Working Conditions/Physical Demands:

• Requires the physical ability to sit and stand for long periods of time.
• General warehouse environment.
• Must be able to lift 70 lbs.

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