Location: Nationwide
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Work Responsibilities:

• Effectively penetrate all accounts within assigned territory, including competitive installations that are within designated markets.
• Maintain existing accounts.
• Demonstrates excellent understanding of the position, discovery, and commitment questions that turn product features and company services into solution benefits for prospects and customers.
• Excellent questioning and presentation skills, effective at all levels of target customer organization.
• Excellent sales development skills.

Qualifications and Requirements:

• Minimum of a Bachelor's degree
• Three to five years of relevant experience in the telecom industry.
• Proven success at sales quota attainment.

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Location: Windsor, CT
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Job Description:

Sales Support: The Associate Systems Engineer (ASE) is pre-sales focused and all associated activities are based on the team goal of driving revenue. In this role the ASE is responsible for supporting the inside sales activities. This include assisting on customer calls to help qualify the technical aspect of the opportunity, providing any associated designs, delivering a bill of materials (BOM), providing competitive analysis and product literature. The ASE will work in conjunction with a regional Systems Engineer for design validation. The ASE is responsible for research and any information gathering required in closing the opportunities. Sales support includes becoming proficient with remote product demonstrations. The ASE will remove cycles for the Systems Engineering team and will help assist inside sales by leading remote product demonstrations and joining customer calls. The ASE will help technically qualify the opportunity and proactively train the inside sales representatives on the data product portfolio.

The Associate Systems Engineer will also be responsible for responding to pre-sales data requests sent to the “DataPreSales” distribution list. The ASE will respond to the email request, provide the required technical pre-sales assistance (i.e. BOM, Visio, research, etc) and involve a Systems Engineer for technical validation.

Systems Engineering Support: The Associate Systems Engineer (ASE) is responsible to assist the Systems Engineering team with transactional tasks such as handling research, providing product literature, creating a bill of materials, creating a Visio diagramming the design and interacting with the customer for additional required information. The ASE will work on answering RFPs. The ASE will then validate their work with a senior team member (Systems Engineer).

Training & Development: The Associate Systems Engineer (ASE) working in conjunction with their manager will develop a training and development plan that will include a gap analysis, self-paced learning, instructor led training and just in time training. Execution of the training & development plan will be the sole responsibility of the ASE.

Certification: The Associate Systems Engineer (ASE) working in conjunction with their manager will develop a list of required certifications. The ASE will prepare (study, lab) and take the associated certification test(s). Maintaining certification levels are a role requirement.

Relationships: The ASE will continual create and develop professional relationships with the inside sales team, inside sales management, Systems Engineering team and manufacture’s channel account managers and Systems Engineer. These relationships are critical to finding information, resolving conflict and driving revenue.

Special Projects: The ASE may be requested to work on special projects and will be required to multitask.

This position prefers that the candidate have one or more years in the networking industry and a good knowledge of TCP/IP, the Internet, LAN/WAN topology, security (firewall, IPS) and basic applications (Windows, Email, Database, etc). In general the ASE role has technical experience from an operations environment (internal IT) or as a recent college or technical school graduate. Additionally this ASE role needs to have good written and verbal communications skills. This position may not have the industry, technical or sales experience required for the System Engineer role. The ASE role is expected to continually develop their technical knowledge (products and technologies), their industry knowledge (competitors, customers needs) while performing the requirements of this role. The ASE in conjunction with their direct manager will build a training & development plan that the ASE will execute. For many ASE this may be their first presales Systems Engineering position or their first position within a sales organization.

Responsibilities:

• Positive attitude and good work ethic.
• Basic understanding of networking technologies including as many of the following as possible. Not all are required or will discriminate a candidate; TCP/IP, Switching, Routing, 1 Gigabit/10 Gigabit Ethernet connectors, VLAN, VLAN trunking, dynamic routing protocols, VRRP, HSRP, QoS/TOS, and various WAN technologies ( MPLS, VPLS, MLPPP, Frame Relay, etc.)
• Ability to map customer requirements to a solution and begin the design. This includes strong listening skills and basic industry knowledge.
• Strong collaboration, communication and relationship building skills
• Good time management skills.
• This individual needs to be proactive and be a sell starter. Execution is a critical component of success for this position.
• Proficient with Microsoft office to include MS-Visio which will be used to create network topology maps.
• Self development and continual learning are key characteristics of a successful Associate Systems Engineer.

Required Knowledge and Experience:

• AS/BS degree in Engineering/Computer Science or equivalent certificate or technical school diploma.
• 1-2 years experience in networking technologies (switching, routing, firewall) preferred
• First level Juniper , Fortinet, F5, Aruba, Meru or extreme certification desired but not required.
• Excellent communication skills
• Excellent organizational and time management skills
• Excellent troubleshooting skills
• Ability to work independently as well in a team environment
• Must be able to learn new things quickly, need minimal direction, and handle multiple tasks simultaneously
• Knowledge of traditional voice technologies
• Knowledge of wireless LAN/WAN technologies and LAN/WAN security

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Location: Nationwide
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Position Overview:

The Lead Installation Technician will work with the AV Engineering team to fulfill installation requirements from Post-Sales Design, through Implementation and on to Final System Commissioning. The Lead Technician will oversee a group of Field Technicians and be the onsite liaison with the customer, Project Manager, and other contractors. This individual will be the “go-to” guy to complete high level physical installation tasks with professionalism in the corporate environment.

Responsibilities:

The Lead Installation Technician is responsible for overseeing and participating with the Field Technicians to complete multi phase AV projects. This individual is required to complete assignments on time and within a pre-determined budget. The successful candidate will communicate to company personnel information regarding equipment requirements, installation schedules, labor requirements, change orders, and additional issues relating to specific projects. The Lead Installation Technician is responsible for completing the physical stage of the installation through delegating minor projects and spear heading the high visibility jobs.

Education Requirement:

• High School Diploma or GED
• Certified Technical Specialist Install (CTS-I) – or must be completed within 6 months of employment

Required Knowledge and Experience:

• >5 Years experience installing complex Audio Visual Systems
• Ability to manage medium size crew and work well with others in the team.
• Extensive installation experience with Extron, Crestron, Biamp
• Basic installation experience with Video Conferencing manufacturers Polycom, Tandberg, Lifesize, Vidyo, ect.
• Professional knowledge and experience physically installing: Projection Screens, Display Mounts, Ceiling Speakers, Wired Microphones, and Equipment Racks.
• Possess the ability to run cable, use hand/power tools and solder, crimp, and compress the vast array of AV interfaces & connectors.
• Basic knowledge of IP Networks, AV Interface Configuration, DSP Programming, and Crestron Compiling

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Location: FL, TN, IL, MD/DC
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Primary Responsibility:

Expectations are for an individual with high exposure to AVAYA voice technologies, as well as knowledge and experience with a converged environment. This position will receive escalations from Tier 1 Technicians for our external customers and will speak directly with our customers. Strong interpersonal skills are needed to team well with customers, project managers, account executives, field technicians and various Avaya and Carousel services personnel. Works within a team environment to stage/install and troubleshoot Avaya and 3rd party applications.

Overview of Work Responsibilities:

• Required staging of Avaya systems for client implementations
• Ability to install and program data routers for voice implementations
• Train on new product and services as released to market
• Continued training in Avaya Voice and Data
• Basic troubleshooting – LEC/CLEC, Wall Fields/Tracing Cables, Grounding
• Communication and documentation skills – clearly define/interpret and communicate trouble resolution to internal and external resources.
• Receive, manage, and complete customer requests for service when escalations are made.
• Ability to work with minimal supervision and act as a team lead for project implementations

Qualifications & Requirements:

• Minimum of 2 – 4 years experience with Avaya equipment – Definity, Communication Manager, Modular Messaging
• Knowledge of TCP/IP, Protocols, Routing, Subnet
• Knowledge of QSIG/ISDN and Basic VOIP
• Knowledge of SIP is a plus
• Avaya certification for Implementation - ACSS.
• Data certification or 2nd product certification.

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Location: MD / VA
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Primary Responsibility:

Expectations are for an individual with high exposure to AVAYA voice technologies, as well as knowledge and experience with a converged environment. This position will receive escalations from Tier 1 Technicians for our external customers and will speak directly with our customers. Strong interpersonal skills are needed to team well with customers, project managers, account executives, field technicians and various Avaya and Carousel services personnel. Works within a team environment to stage/install and troubleshoot Avaya and 3rd party applications.

Overview of Work Responsibilities:

• Required staging of Avaya systems for client implementations
• Ability to install and program data routers for voice implementations
• Train on new product and services as released to market
• Continued training in Avaya Voice and Data
• Basic troubleshooting – LEC/CLEC, Wall Fields/Tracing Cables, Grounding
• Communication and documentation skills – clearly define/interpret and communicate trouble resolution to internal and external resources.
• Receive, manage, and complete customer requests for service when escalations are made.
• Ability to work with minimal supervision and act as a team lead for project implementations

Qualifications & Requirements:

• Minimum of 2 – 4 years experience with Avaya equipment – Definity, Communication Manager, Modular Messaging
• Knowledge of TCP/IP, Protocols, Routing, Subnet
• Knowledge of QSIG/ISDN and Basic VOIP
• Knowledge of SIP is a plus
• Avaya certification for Implementation - ACSS.
• Data certification or 2nd product certification.

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Location: Nationwide
Reports to: Implementation Manager
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Position Purpose:

Focus on the delivery of the customer’s solutions by planning, organizing, leading, controlling, and closing out projects within the project constraints of cost, quality, scope and schedule. This position requires a positive, hands-on team-oriented leadership style.

Responsibilities:

• Develops scopes of work and project plans for all assigned customers;
• Manages the entire implementation effort;
• Facilitate and establish regular Project Review Meetings with the customer and internal resources;
• Serve as customer’s single point of contact for all project related issues and concerns;
• Successfully lead, develop and communicate a common strategic direction; organize, analyze, and motivate the implementation team to help them meet their objectives and provide high-quality service;
• Interface with customer service and sales project objects are met;
• Develop and manage project plans and response strategies;
• Ensure projects are completed on time and within budget.

Required Knowledge & Experience:

• At least 3 years of project management experience in a fast-paced environment.
• Strong knowledge of converged technology platforms, virtualization, application and/or infrastructure products and services.
• Strong supervisory, employee relations, and employee development skills. Demonstrated ability to lead others in the achievement of business goals.
• Ability to motivate others and inspire high performance, loyalty, and customer satisfaction.
• Ability to interact at all levels of the organization.
• Ability to handle multiple priorities and demands in a fast-paced environment.
• Demonstrated ability to develop and successfully implement strategies and manage change.
• Strong team work ethic, excellent verbal and written communication skills.
• BS in relevant discipline or equivalent combination of education and experience.

Work Environment / Physical Demands:

• General office environment or virtual office.
• High levels of stress often occur.
• Some travel is required.
• No special physical demands required.

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Location: Wilmington, DE
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Primary Responsibility

The Telecommunications Technician’s primary responsibility is to provide maintenance and installation for Carousel Industries, Inc. customers with Avaya telecommunications systems, such as Avaya Communication Manager and Definity systems and associated peripheral equipment. The technician will provide service coverage at our large customer site(s).

Overview of Work Responsibilities

Administration

• Program system configurations of PBX/Avaya/Servers, S8700 a plus
• Program sets (digital and analog ports, software translations).
• Hardware/software upgrades/Firmware
• Conduct regularly scheduled backups and tape/disk rotation.
• Document Preventative Maintenance routine.

Moves, Additions and Changes

• Program system configuration changes, additions or deletions.
• Add or remove telephones.
• Add, change or delete software. Program requested feature changes.
• Add or remove PBX/KSU system circuits.
• Add or delete digital or analog PBX/KSU system trunk lines including T1s, VPNs, COs.
• Conduct backup after every change.

Voicemail Support

• Program hardware/software system configurations (Modular Messaging).
• Hardware/software version upgrades.
• Password resets.
• Program feature changes.
• Add or delete user mailboxes.
• Add or delete distribution lists.

Telephones

• Provide break/fix services on telephones.
• Replace telephones.
• Troubleshoot and problems diagnose station cabling.
• Repair station cabling and jacks.
• Assist in identification and resolution of other vendor line/circuit problems, reaching a solution.
• Troubleshoot issues related to lines/trunks.
• Coordinate and act as focal point for problem resolution involving service provider.

Qualifications and Requirements

• Education: Minimum of a High school degree
• Minimum of two years experience with Avaya equipment – Definity, Communication Manager, Modular Messaging
• A plus if know Partner, Magix.
• Avaya certification in PBX, programming knowledge.
• Network knowledge a plus.

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Location: East Coast
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The Contact Center Specialist works closely with the sales teams (AE & SE) to position and sell Carousel's Contact Center portfolio within CI’s top accounts and into new opportunities. As part of the sales team, the Contact Center Specialist’s primary responsibilities are: help drive revenue; craft solutions that address customer business priorities; train the sales teams (AE & SE) on the Contact Center portfolio; and positively impact the business. The Contact Center Specialist’s measure of success includes revenue impact, self-development, team integration, customer satisfaction, portfolio development, internal training and growing CI's overall Contact Center footprint. The ideal candidate will have a strong background in AVAYA Contact Center solutions with a proven record of accomplishment.

The Contact Center Specialist is a pre-sales overlay role focused on:

• Assisting the sales teams to create and execute strategic business plans for Contact Center revenue growth
• Assisting the sales teams (AE & SE) with customer meetings, architecture/solution consulting, demonstration, evaluations, and consulting services.
• Growing Contact Center business by identifying prospects and maintaining strong client relationships via:
  • providing recommendations to improve customer service and profitability
  • by providing support, information, and guidance
• Remaining current on industry trends, market activities, and competitors.
• Selling and positioning Carousel Contact Solutions at executive and operational levels

Responsibilities:

• Assist Sales teams to identify , target, and close top Contact Center opportunities
• Consult with clients on ways to optimize customer service delivery; architect solutions/create proposals; build solution/technology roadmaps.
  • Present business solutions to customer executive levels and operational teams
  • Present Contact Center technology /solution updates to major accounts
  • Present clear customer benefits/ROI
• Assist Account teams to pre-qualify top Contact Center opportunities
• Remain current on industry trends, market activities, margins, and competitive advantages.
• Written: Internal and customer facing Contact Center solutions white papers, solutions brief, etc.
• Retention of Intellectual property. Turn information discovered/created during research and the sales process into a solutions guide for future sales and internal edification. This information should be published via the Wiki, email and quarterly internal publications.
• Train the pre-sales technical team (SE & DE) so that the team can represent the Contact Center portfolio as independently as possible.
• Achieve and maintain the highest level of manufacture and industry certifications.

Required Knowledge and Experience:

• Strong business acumen, assertive sales ability, excellent communications/presentation skills including public speaking.
• Self driven and motivated; Ability to work independently as well in a team environment.
• Candidate possesses a solid understanding of the Contact Center industry, trends and competitors.
• Deep sales overlay experience with complex Avaya Contact Center multi-channel architectures, applications, customers, partners, competitors. Including:
  • Experience Portal / Interactive Voice Response Applications
    • Knowledge of speech recognition, speech verification, speech to text, SMS, mobile applications
  •  AVAYA Core Contact Center routing (Elite/Advocate)
  • Interaction Center /Operational Analyst
  • Avaya Aura Contact Center (AACC)
  • AVAYA Contact Center Reporting and Management Platforms
  • Social Media Solutions
  • Call Recording Solutions
• Zeacon/Taske knowledge a plus
• The Contact Center Specialist is responsible for developing a strong relationship with the manufacture and their technical peers.
• Travel is a requirement and will vary depending on the opportunity requirements (primarily east coast)
• Qualifications Experience: 7+ years-related experience
• Possessing Avaya ACS & ACE and multiple advanced industry/vendor certifications
• Education: Typically requires BS/BA (EE/CS) or equivalent

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Location: MS, NJ, PA, DC, CT
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Job Description:

The Data Specialist (DS) will be responsible for selling Carousel’s data product portfolio and services in assigned territory, while attaining and exceeding sales and account objectives. Position will be part of national data overlay team focusing on existing customer base and targeting net new customers. Candidate will need to be able to drive business oriented discussions around customer’s strategic IT goals and help uncover solution selling opportunities. The DS will be expected to contribute input to help Carousel develop tactical and strategic product offerings and marketing directions. The DS will work jointly with other Carousel AE’s and manufacture’s sales teams to establish data sales within territory. The Data Specialist will also work to train Carousel AE’s on how to sell and qualify data opportunities. Person will also be responsible for creating synergies between manufacture and local Carousel sales teams…

Responsibilities include:

• Drive business discussions that revolve around any of the following topics:
  • compliancy - data loss prevention
  • mobility – PDA, Remote access (SSL/IPSEC) , wireless, VDI desktop
  • datacenter consolidation/growth/redesign – power and cooling , rightsizing, datacenter sprawl
  • staffing/project outsourcing/reduction
  • cloud initiatives
  • virtualization
  • managed services
  • technology refresh (EOL conversations)
  • maintenance renewals
  • CAPEX, OPEX reduction
  • Manufacturer consolidation
  • Social networking – getting to customers in a new way, application control
  • Application acceleration
  • Energy efficiency
• Effectively penetrates all accounts within assigned territory, including competitive installations that are within designated markets. Manages an effective call back program to maintain existing accounts.
• Manage the regional data opportunity pipeline - qualifying opportunities, deal registration, closing deals, reviewing win/lost and refining the sales process
• Training the RSD/AEs on how to sell and qualify data
• Independently calls on customers and penetrates accounts.
• Demonstrates excellent product, company, and price list knowledge.
• Demonstrates excellent understanding of the position, discovery, and commitment questions that turn product features and company services into solution benefits for prospects and customers.
• Excellent time management skills.
• Excellent questioning and presentation skills, effective at all levels of target customer organization.
• Works with service management and sales management to negotiate contract terms. Provides marketing with information on market climate, prospects, and competition.
• Works without supervision in qualifying new leads and developing effective strategies for accounts.
• Develops effective rapport with coaches, influencers, and decision makers within customer base.

Essential Skills and Qualifications:

• Bachelor’s degree or equivalent combination of education and experience.
• Three to five years of relevant B2B selling experience in the data/convergence and telecomm industry.
• Proven success at sales quota performance.
• Strong verbal and written communication skills, positive attitude, professional appearance, understanding of sales process, industry knowledge, well organized, dependable, and excellent listening skills.

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Location: Nationwide
Reports to: Senior VP - Sales
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Position Overview:

Direct the efforts and develop strategies to successfully grow an Inside Sales team of 60+ people, along with two other Directors, conducting B2B sales of Enterprise Solutions and Services. The overall objective is to assist the company in exceeding revenue objectives and develop strategic sales directions. This position requires a positive, hands-on team-oriented leadership style. Directly contribute to the overall success of this Executive Sales Development Program.

Responsibilities:

• Ownership of sales planning, performance metrics, forecasting, and reporting for the inside team.
• Responsible for the leadership, management, and strategic development of Sales Associates.
• Successfully lead, develop and communicate a common strategic direction.
• Conduct performance appraisals, organize on-going training and address performance issues when necessary.
• Conduct on-going meetings to discuss account strategy and forecasts.
• Coordinate regular training sessions for Sales team, to include product and industry updates, sales strategies, selling skills, etc.

Required Knowledge and Experience:

• 10+ years of Telecommunications (voice/data) industry experience, managing a large Inside or Outside Sales team.
• B2B Sales experience required.
• Strong supervisory, employee relations and employee development skills. Demonstrated ability to lead others in the achievement of business goals.
• Ability to motivate others and inspire high performance, loyalty, and customer satisfaction.
• Ability to interact at all levels of the organization.
• Ability to handle multiple priorities and demands in a fast-paced environment.
• Demonstrated ability to develop and successfully implement strategies and manage change.
• Ability to travel as needed.
• 4-year degree in relevant discipline or equivalent combination of education and experience.

Carousel Industries will offer to the ideal candidate:

• Competitive compensation
• Comprehensive benefits package, including 401K
• Paid Holidays, Personal time, and Vacation

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Location: Nationwide
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Job Description:

The Managing Consultant will be responsible for supporting our virtualization, storage and cloud opportunities within our client base and working to win projects with net new clients.

Responsibilities:

• Planning, managing and participating in the diagnosis (current state), detailed design (future state) and deployment of virtualization/cloud related processes and technologies including virtualization software, servers, storage, backup/ recovery, data management and cloud provider options.
• Identifying opportunities to drive more value from an organization's existing and planned virtualization investment through a combination of technical, operational and organizational initiatives.
• Demonstrating high degree of hands on virtualization expertise to develop credibility with Carousel and client stakeholders; i.e. being recognized as an expert in one or more virtualization vendor's products / areas.
• Demonstrating holistic data center technologies knowledge (e.g. server, network, applications, etc.) to improve end-to-end solutions.
• Leading technology evaluation and selection efforts.
• Ability to implement various virtualization solutions.
• Responsibility for delivering technology innovation and providing the backbone of the Cloud infrastructure.
• Functions as the technical advisor and "go-to" subject matter virtualization expert on the effective use of technologies in developing business solutions.
• Travel as required.
• Owns business plan with Regional Sales Directors and specific revenue/target goals.
• Responsible for ongoing sales team engagement and education.
• Develop and manage local ecosystem of vendor partners, consultants and professional service firms.

Required Knowledge and Experience:

• Minimum of 10 years designing and implementing virtualized solutions in highly complex environments.
• VCP, MCSE Certification. Additional SAN certifications are a plus.
• Experience with virtualization ecosystem partners – VMware, Microsoft, Citrix, EMC, NetApp, HP, IBM, Dell, etc…
• Background in core datacenter technologies to include networking, storage, server/blades, backup and recovery strategies
• Track record of building relationships with sales teams and channel partners
• Business development and sales acumen.

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Location: Nationwide
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Job Description:

Global systems integrator and consulting practice for Avaya and Microsoft messaging applications seeks a person with extensive experience in professional and technical services. The ideal candidate will possess an engineering or technical background in a implementation environment. Past history of supporting and managing messaging environments with Exchange and/or Domino is required, ideally with experience in complex networking and/or telecom design and support. Candidates with technical messaging experience with large, multi-location customers will be given top consideration. Candidates will need to possess excellent communication skills and good interpersonal skills, be highly organized, and have extensive experience in customer support.

What you’ll be doing:

Field engineer to our enterprise customers for their Modular Messaging; Windows/Exchange & OCS; and Avaya Unified Communications environments.

Essential Skills and Qualifications:

• Minimum of 1-2 years of field services and/or technical support experience preferably in enterprise technology services, focused in messaging application & voice mail systems
• Proven successful history in the IT or telecom field
• Strong technical background in Microsoft Exchange or Lotus Notes messaging applications preferred
• Experience in trouble shooting and problem resolution with multiple vendor products including:
  • Avaya – Intuity, UM, UCC, Modular Messaging - Ideal
  • Octel – Aria (250/350)/Serenade (200/300) - Ideal
  •  Scansoft Speech Attendant - Ideal
  • Captaris Right Fax - Ideal
• Experience in remote administration, remediation and issue resolution with multiple vendor products
• Experience in technical writing and producing knowledge based documents for internal & external use
• Willingness and ability to absorb new voice messaging technologies that become available
• Highly motivated, engaging, and polished communication skills

Education Requirements:

• Previous experience with Voice Mail, CRM, Unified Messaging desired
• Previous experience with Microsoft or Lotus Messaging a plus
• Microsoft (MCSE-2K, 2K3), Lotus, Avaya, or other technical certifications a plus

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Location: MA, CT, RI and Eastern NY (Westchester County)
Reports to: Mid-Market Sales Director
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Job Description:

The Mid-Market Account Executive will be responsible for selling the complete Carousel product line and services in either MA, CT, or RI with a strong focus on pushing Data solutions throughout the organization, while attaining and exceeding sales and account objectives. The Mid-Market space will consist of accounts with 1,000 employees and less, or $10Mill - $1Bill in revenue. The AE will be expected to contribute input to help Carousel develop tactical and strategic product and marketing directions within these accounts.

Responsibilities include:

• Effectively penetrates all accounts within assigned territory, including competitive installations that are within designated markets. Manages an effective call back program to maintain existing accounts.
• Independently calls on customers and penetrates accounts.
• Demonstrates excellent product, company, and price list knowledge.
• Demonstrates excellent understanding of the position, discovery, and commitment questions that turn product features and company services into solution benefits for prospects and customers.
• Excellent time management skills.
• Excellent questioning and presentation skills, effective at all levels of target customer organization.
• Works with service management and sales management to negotiate contract terms. Provides marketing with information on market climate, prospects, and competition.
• Works without supervision in qualifying new leads and developing effective strategies for accounts.
• Excellent sales call planning skills as it pertains to on site sales visits. Visits to customer sites are planned in an effective manner, brings in correct resources to support on site visits at appropriate phases of the buyers decision cycle. Superior project management skills.
• Develops effective rapport with coaches, influencers, and decision makers within customer base.
• Works effectively with other Sales partners depending upon the nature and scope of the sale, especially across territories on major account deals. 

Essential Skills and Qualifications:

• Bachelor’s degree or equivalent combination of education and experience.
• Proven track record of success selling Data and/or Unified Communications technologies at a competing technology firm.
• Three to five years of relevant B2B selling experience in the Technology industry, primarily responsible for net new business development.
• Proven success at sales quota performance.
• Strong verbal and written communication skills, positive attitude, professional appearance, understanding of sales process, industry knowledge, well organized, dependable, and excellent listening skills.

Carousel Industries will offer to the ideal candidate:

• Competitive base salary plus commission – NO CAP COMPENSATION PLAN!
• Comprehensive benefits package, including 401K w/ a discretionary company match
• Paid Holidays, Personal days and Vacation

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Location: Exeter, RI
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Job Description:

Global systems integrator and consulting practice for Avaya and Microsoft messaging applications seeks a person with extensive experience in professional and technical services. The ideal candidate will possess an engineering or technical background in a field implementation environment. Past history of implementing and managing messaging environments with Exchange and/or Domino is required, ideally with experience in complex Windows networking, Microsoft Exchange transport and/or telecom design and support. Candidates with technical messaging experience with large, multi-location customers will be given top consideration. Candidates will need to possess excellent communication skills, both oral and written, and good interpersonal skills, be highly organized, and have extensive experience in server maintenance and troubleshooting.

Essential Skills and Qualifications:

Minimum of 2-4 years of field services and/or remote technical support experience preferably in enterprise technology services, focused in messaging application & voice mail systems

• Proven successful history in the IT or telecom field
• Strong technical background in Microsoft Exchange or Lotus Notes messaging applications preferred
• Experience in remote administration, remediation and issue resolution with multiple vendor products
• Experience in technical writing and producing knowledge based documents for internal & external use
• Willingness and ability to absorb new voice messaging technologies that become available
• Highly motivated, engaging, and polished communication skills
• Experience in field implementation or remote technical support with multiple vendor products including:
  • Avaya – Intuity, UM, UCC, Modular Messaging
  • Octel – Aria (250/350)/Serenade (200/300)
  • Microsoft Windows server infrastructure/Exchange 2007 – Required
  • Microsoft OCS 2007 – Beneficial
  • Captaris/Open Text - Right Fax – Beneficial
  • One X Family – Mobile, Speech, Portal and Attendant – Ideal

 Education Requirements:

• Previous experience with Voice Mail, CRM, Unified Messaging desired
• Previous experience with Microsoft or Lotus Messaging required
• Microsoft (MCSE-2K, 2K3), Lotus, Avaya, or other technical certifications a plus

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Location: Exeter, RI, Stoughton, MA, Windsor, CT or remote
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Primary Responsibilities:

Expectations are for this individual to be a network routing/switching subject matter expert and help transfer that knowledge to other employees and customers.  This individual will receive escalations from for Tier 1, Tier 2, Pre ad Post Sales Engineers.  Candidate will exhibit outstanding technical skills in areas of TCP/IP, LAN, WAN, QOS, Routing, and Switching.  This position offers an individual the ability to work across multiple technologies and a variety of vendor products. Strong interpersonal skills are needed to collaborate well with customers, Carousel employees and business partners.  Expectations are to provide remote support of system hardware, network configurations, network troubleshooting, and network topology designs.
 
Overview of Work Responsibilities:

• Strong understanding of networking technologies including; TCP/IP, DHCP, Routing, Switching, QoS, Load-Balancing, and various LAN/WAN technologies (Frame Relay, MPLS, etc.)
• Analyze end-to-end TCP/IP protocol sniffer traces to identify network connectivity issues.
• Solid understanding of Cisco, Extreme Networks, and Juniper best practices.
• Provide advanced troubleshooting of EIGRP, RIP, OSPF, BGP, ISIS. HSRP.
• Working knowledge and hands-on with Cisco, Extreme Network, and Juniper switches and routers.
• Ability to work on a diverse scope of issues
• Routing and Switching subject matter expert.
• Understand the alarming process and alarm resolution, as it would pertain to our customers.
• Both reactive and proactive approaches when diagnosing and resolving customer related issues.
• Transfer of knowledge to other team members via mentoring and documentation.
• Support of NOC Engineers 24 by 7 in complex trouble resolution with requests to work after hours.

 Qualifications & Requirements:

• Extensive network troubleshooting knowledge required.
• Expert knowledge of network architecture design principles, practices, implementation and LAN/WAN maintenance.
• Extensive hands on troubleshooting with Cisco and or Juniper routers and switches.
• Expert understanding of Layer 2 and Layer 3 technologies (routing/switching, BGP, OSPF, Spanning-Tree).
• In-depth knowledge of Layer 4-7 app aware firewalls.
• Solid understanding of customer implementation and maintenance practices and issues.
• Work in a high-energy environment.
• Excellent communication skills, self-motivated, ability to collaborate and work across multiple teams
• Solid understanding of Cisco, Juniper, and Extreme security best practices
• Certifications – CCNP, CCDP, CCSP, CCIE Routing/Switching, ENS Extreme, JNCIE Juniper, Red Hat Linux Cert (RHCT or above), MCSE.
• Education:  Engineering / telecommunications degree and/or 6-10 years of experience providing a diverse range of complex, security, and data issues.

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Location: Exeter, RI, Stoughton, MA or remote
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Primary Responsibilities:

Expectations are for this individual to be a network security subject matter expert and help transfer that knowledge to other employees and customers. This individual will receive escalations from for Tier 1, Tier 2, Pre and Post Sales Engineers. Candidate will exhibit outstanding technical skills in areas of TCP/IP, LAN, WAN, and Security. This position offers an individual an ability to work across multiple technologies and a variety of vendor products. This position offers an individual the ability to work across multiple technologies and a variety of vendor products. Strong interpersonal skills are needed to collaborate well with customers, Carousel employees and business partners. Excellent collaboration and team work skills. Expectations are to provide remote support of system hardware, network configurations, network troubleshooting, and network topology designs.

Overview of Work Responsibilities:

• Strong understanding of networking technologies including; TCP/IP, DHCP, TFTP, VLAN, QoS, VoIP, and various WAN technologies (Frame Relay, MPLS, etc.)
• Analyze end-to-end TCP/IP protocol sniffer traces to identify network connectivity issues.
• Solid understanding of Cisco, Extreme Networks, and Juniper best practices.
• Provide advanced troubleshooting of Cisco, Juniper, Extreme, and new vendor security products.
• Working knowledge and hands-on with Cisco, Extreme Network, and Juniper switches, routers, and security products such as IDP, UAC, Firewalls, IPSEC, SSL
• Understand the alarming process and alarm resolution.
• Security subject matter expert, know where to seek answers to more complex issues.
• Both reactive and proactive approaches to our clients’ issues for diagnosis and resolution of maintenance issues.
• Transfer of knowledge to other NOC team members via mentoring and documentation.
• Support of NOC Engineers 24 by 7 in complex trouble resolution with requests to work after hours.

Qualifications & Requirements:

• Extensive network troubleshooting knowledge required.
• Expert knowledge of network architecture design principles, practices, implementation and LAN/WAN maintenance.
• Extensive hands on troubleshooting with Cisco and or Juniper security products.
• Expert understanding of Layer 2 and Layer 3 technologies (routing/switching, BGP, OSPF, Spanning-Tree).
• In-depth knowledge of Layer 4-7 app aware firewalls.
• Solid understanding of customer implementation and maintenance practices and issues.
• Work in a high-energy environment.
• Excellent communication skills, self-motivated, ability to collaborate and work across multiple teams
• Solid understanding of Cisco, Juniper, and Extreme security best practices
• Certifications – CCNP, CCDP, CCSP, CCIE Routing/Switching, CCIE Voice/Security, ENS Extreme, JNCIE Juniper, Red Hat Linux Cert (RHCT or above), MCSE.
• Education: Engineering / telecommunications degree and/or 6-10 years of experience providing a diverse range of complex, security, and data issues.

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Location: Tampa FL
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Position Overview:

Service Technician: Carousel Industries seeks a dynamic individual to join our Mid-Atlantic Nortel Service Team. The successful candidate must be a highly motivated self-starter with excellent intrapersonal skills. The successful applicant will be required to work directly with Clients and may be required to travel on occasion. Extensive knowledge of the Nortel CS-1000 and Business Communication Manager product lines is required. Extensive knowledge of related applications (CallPilot, Contact Center, Integrated Applications, etc.) is also required. Avaya Data Product Portfolio, experience a plus.

Responsibilities:

• Interfacing with clients and staff
• Client support & consultation (CS-1000 & BCM Lines)
• Proof of concept
• Client presentations
• Implementation (system installation/MAC)
• Occasional group presentations/training
• Occasional project management/support
• Occasional travel may be required

Required Knowledge and Experience:

• Nortel CS-1000 support specialist and/or expert certifications (CS-1000, CCM, CallPilot, etc.)
• Nortel BCM support specialist and/or expert certifications (BCM and related applications)
• Verifiable, work experience
• Demonstrated/proven product experience
• Proven customer service skills

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Location: Nationwide Search/Work Remote
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Job Description:

The Design Engineer will provide system and solution design support to the Carousel Sales Team, from a pre-sales and technical sales support perspective. **AVAYA Solution Design experience a MUST. Converged Data (Juniper, Cisco, Extreme) experience preferred.

Responsibilities:

• Responsible for customer and account team technical support
• Provide accurate solution designs based on customer needs
• Consult customers with presentations and product demonstrations
• Work closely with Sales Executives to formulate and execute Account plans and sales strategies
• Design Enterprise Communications Solutions encompassing any of the following: Enterprise IP Telephony, Unified Messaging, Unified Communications, Contact/Call Center, CTI, IVR, Dialers, and Wireless Voice/Data Solutions

Essential Skills and Qualifications:

• Bachelors degree in Engineering/Computer Science
• 5 years experience designing complex Enterprise networks
• Strong experience with Avaya and/or Cisco Call Manager preferred
• Microsoft UM/OCS a plus
• Proficiency in: AVAYA Solution Designer (ASD), Viseo, Excel
• Ability to define/analyze customer requirements and design appropriate solution.
• Excellent communication skills and presentation skills.
• Knowledge of traditional voice and data technologies
• Knowledge of LAN/WAN technologies, VoIP is a plus.
• Professional vendor level certifications an advantage (Cisco/Juniper/Extreme/Avaya) as position will require filling certifications

Carousel Industries will offer to the ideal candidate:

• Competitive base salary plus commission
• Comprehensive benefits package, including 401K
• Paid Holidays, Sick Leave and Vacation

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Location: South Region, VA
Reports to: Director of Presales Data Engineering
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Job Description:

The Data Engineer is pre-sales focused and responsible for supporting multiple Enterprise accounts. This person will work closely with multiple account managers to position and sell Carousel's entire data product portfolio.

As part of the sales team the System Engineer's primary responsibility is to help drive revenue and positively impact the business. The Engineer’s measure of success includes self development, revenue impact, team integration and customer satisfaction. The candidate should have a solid understanding on the industry and competitors. Responsibilities will include first meetings, demonstration/presentations, evaluations and proof of concepts.

Travel is a requirement and will vary depending on the regional requirements.

The expectation of a Presales Data Engineer is someone with strong business acumen, technical depth and communication skills. The Presales Engineer is part of the whole sales cycle from the first meeting to the purchase order. This engineer needs to conduct first meetings where we qualify the opportunity, determine a technical fit and present a solution. The Presales Engineer handles all competitive information and is responsible for the design (architecture), implementation scope of work and bill of materials. As the sales cycle progresses this person is responsible for handling demonstrations, proof of concepts and onsite evaluations. This means the engineer has to be able to configure equipment, handle integration and troubleshooting.

Essential Skills and Qualifications:

• 4 years of presales, enterprise Systems Engineering experience with a focus on infrastructure and security.
• Strong business acumen, communication skills , technical knowledge and experience.
• The SE candidate must have experience with TCP/IP, IPSEC, switching, routing, firewalls SSL remote access, and wireless.
• Experience with VRRP, LAG, MC-LAG, OSPF, BGP, multicast, and VRRP.
• Experience with server load balancing, IDP, 802.1X NAC, JUNOS, SIP.
• Preferred vendors: Juniper, Cisco, HP, Extreme, Nortel, Enterasys, Force10, F5, Meru, Aruba, Checkpoint, Fortinet and Palo Alto.

Carousel Industries will offer to the ideal candidate:

• Competitive base salary plus bonus
• Comprehensive benefits package, including 401K
• Paid Holidays, Vacation, and Personal time

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Location: Nationwide
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Responsibilities:

• The Carousel Program Manager represents Carousel as a strategic communications and integration partner for Carousel’s customers.
•  The Carousel Program Manager typically will be assigned to support Carousel’s largest, most strategic customers. In general, the position is responsible for ensuring customer needs are satisfied through providing specific deliverables. Oversees the overall program/project plan, budget, schedule, Project Management Office (PMO) and staffing requirements.
• Ensures the quality of activities and deliverables of Carousel associates, business partner, and customer and third-party vendors.
• The job may oversee technical development and is instrumental in the overall planning and selling of related support services.
• Often works with management consultants or client principals in the latter stages of strategic planning and design efforts to ensure solution quality and facilitate an orderly hand-off to the services delivery team. Also oversees the handoff to Support Services (maintenance) upon project completion.
• The scope of programs managed is typically sufficient to impact the customer's market position and long-term business strategy. Work is performed with minimal direction and reviewed by senior management.
• Anticipates and identifies complex business needs and recommends solutions to complex problems.

Required Knowledge and Experience:

• Bachelor’s degree or equivalent work related experience
• 7 - 10 years in large/complex Project or Program Management support in the telecommunications, messaging, computer or networking industries and/or related technology segments
• Demonstrated experience in managing large, complex programs/projects, including financial responsibilities
• Demonstrated experience in leading cross-functional teams of technical professionals in a highly matrixed environment
• Knowledge of established, industry standard project management methodologies (PMI, ITIL). Ability to apply the Project Management Body of Knowledge (PMBOK) as the foundation for professional project management structure, process, disciplines, tools and deliverables in support of implementing strategic customer programs/projects
• Proven leadership abilities, including ability to communicate with C-level executives
• Ability to establish and maintain strong professional relationships with customers, business partners and Carousel associates
• Strong written and verbal business communications skills, including large-group presentations
• Expert-level skills in MS Project and MS Excel
• Understanding of general accounting principles and management of project financials
• Project Management Professional (PMP) certification from PMI

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Location: Windsor, CT (18 months then relocate to area of choice)
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Work Responsibilities:

• To generate, qualify, and distribute qualified opportunities to the sales team or sales channel.
• Representative will work hand in hand with outside sales team to develop the account and management account for future business.
• Qualify leads generated by marketing campaigns, worldwide web or other sources in a timely manner.
• Develop new sales opportunities within assigned territory.
• This position is a stepping stone to become an outside sales representative or manager.

Required Knowledge and Experience

• Bachelor's degree or equivalent combination of education and experience.
• Candidate must be a team player with the skills to work independently in a fast-paced environment.

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Location: Chicago and Dallas/Houston
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Job Description:

The Sales Director will manage the outside Sales team of a specified region, whose purpose is to sell Carousel products and services to prospects and customers. The overall objective is to assist Carousel in exceeding revenue objectives and develop strategic sales directions. This position requires a positive, hands-on team-oriented leadership style.

Responsibilities include:

• Ownership of sales planning, performance metrics, forecasting, and reporting.
• Responsible for the leadership, management, and strategic development of the team.
• Successfully lead, develop and communicate a common strategic direction; organize, analyze, motivate, and coach Sales team to help meet objectives and provide high-quality service.
• Responsible for the motivation, training, and leadership of the Sales team to attain sales goals and corporate revenue growth.
• Responsible for the strategic direction and development of Sales team focusing on new technologies, process improvements, employee skill enhancement, and motivation techniques.
• Develops sales and support strategies, techniques, and tactics based on customer feedback and market environment.
• Successfully motivate Account Executives to sell and support accounts aggressively.
• Conduct performance appraisals, organize on-going training and address performance issues when necessary.
• Conduct on-going meetings to discuss account strategy and forecasts.
• Coordinate regular training sessions for Sales team, to include product and industry updates, sales strategies, selling skills, etc.

Essential Skills and Qualifications:

• At least 10 years of Telecommunications and Management experience of an Outside Telecom Sales team.
• Bachelor’s degree in relevant discipline or equivalent combination of education and experience.
• Strong knowledge of telecommunications products and services.
• Strong supervisory, employee relations, and employee development skills. Demonstrated ability to lead others in the achievement of business goals.
• Ability to motivate others and inspire high performance, loyalty, and customer satisfaction.
• Ability to interact at all levels of the organization.
• Ability to handle multiple priorities and demands in a fast-paced environment.
• Demonstrated ability to develop and successfully implement strategies and manage change.
• Strong team work ethic, excellent verbal and written communication skills.
• Ability to travel on an as-needed basis.

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Location: San Diego CA, Orange County, Baton Rouge LA, Nashville TN, Atlanta
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Position Overview:

Provide technical leadership in the area of Network WAN & LAN network implementation to team members. This includes relationships with field technicians responsible for benching and implementing Avaya communication solutions to team members, on-site network engineers, and customer’s IT staff.

Responsibilities:

• Strong understanding of networking technologies including; TCP/IP, DHCP, TFTP, VLAN, QoS, VoIP, and various WAN technologies (Frame Relay, MPLS, etc.)
• Experience with configuration and implementation of Juniper, Cisco, Check point & Fortinet Security appliances. Aruba, Meru, Avaya, Extreme and Enterasys products are a plus.
• Ability to create QoS models, IP addressing schemes, and VLAN designs.
• Lead a team of engineers during the pre-implementation phases of a converged solution to ensure the customer's converged data network is ready to support the Avaya Communications Solution to be implemented.
• Create network topology maps using MS Visio.
• Ensure pre-implementation converged network designs that will support VoIP traffic.
• Analyze end-to-end TCP/IP protocol trace to identify network connectivity issues is a strong plus.
• Lead large engineering teams with diverse skill sets to the resolution of complex converged data network and voice communication issues.

Required Knowledge and Experience:

• BS degree in Engineering/Computer Science
• 5 years experience in IT
• Excellent communication and presentation skills.
• Good organizational and time management skills.
• Excellent troubleshooting skills.
• Ability to work independently and in a team environment.
• Must be able to learn new things quickly, need minimal direction, and handle multiple tasks simultaneously.
• Knowledge of traditional voice technologies
• Knowledge of wireless LAN/WAN technologies and LAN/WAN security is a plus.
• Good technical troubleshooting skills are essential for working field problems.

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Location: Nationwide
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Position Purpose:

The Senior Design Engineer will work with the customer and AV Sales team to fulfill customer requirements from Pre-Sales Design, Post-Sales Design and documentation. The Senior Design Engineer will work directly with the sales team to identify the customers’ collaboration needs and requirements while determining a cost-effective Audio Visual Solution.

Responsibilities:

The Senior Design Engineer should be a highly skilled, customer-oriented designer who will be responsible for developing advanced professional audio/video systems for national customers. The position has a heavy emphasis on AutoCAD system documentation and a focus on meeting tight production schedules. The ideal candidate will be responsible for: -Collaborating with Sales and Project Managers on design solutions for our customers -Interfacing directly with customers, architects, electrical engineers and sound contractors -Performing site surveys of new accounts -Documenting systems via AutoCAD; speaker layout, schematics, rack risers, one-line diagrams, etc. -Effectively present technical material to a non-technical audience. -Creating installation and user manuals This position will require the candidate to travel up to 20% - domestic.

Education Requirement:

• Bachelor or Associates Degree in Related Field
• Certified Technical Specialist (CTS)
• Certified Technical Specialist – Design or Installation (CTS D/I)

Required Knowledge and Experience:

• >5 Years experience Designing complex Audio Visual Systems
• Strong communication skills & ability to work well with others in a team environment.
• Experience with Auto CAD or VidCAD
• Extensive design experience with Extron, Crestron, Biamp and other commercial AV Manufacturers.
• Broad Design experience with Video Conferencing manufacturers Polycom, Tandberg, Lifesize, Vidyo, ect.
• Professional knowledge and experience designing schematics for: Projection Screens, Display Mounts, Ceiling Speakers, Wired Microphones, Equipment Racks, and other Architectural Design Plans.
• Must have installation experience using hand tools and test equipment of the IT / AV trades.
• High knowledge of IP Networks, AV Interface Configuration, DSP Programming, and Crestron Compiling.

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Location: Exeter, RI
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Position Overview:

The Sr. HR Specialist will be responsible for assisting with the planning, design, implementation, and administration of compensation programs that attract, retain, motivate and reward employees while ensuring internal equity, external competitiveness, and compliance. Provides support and administration of compensation programs, including salary programs, annual compensation review, compensation analyses, benchmarking of roles, maintaining and updating position descriptions, and conducting job evaluations. Maintain knowledge of trends and legislative issues affecting compensation.

Responsibilities:

• Assist the HR Manager and Director with monitoring competitive trends in compensation.
• Assists in administration of salary programs, reviewing changes in wages and salaries for conformance to policy for assigned business units.
• Evaluate positions for FLSA compliance.
• Assists in developing and updating salary structures.
• Conduct job evaluations for salaried, hourly, middle, and top management positions for assigned business units.
• Handle new or changed position requests which fall outside of the annual compensation review process for assigned business units.
• Support salary survey submission efforts, consolidate information for submission to assigned surveys and follow up on requests from provider.
• Works within the HRMS system on changes to jobs, qualifications, and grade structures.
• Gather data and prepare recommendations for ad hoc survey responses on compensation and benefits related topics.
• Communicate compensation policies and procedures to ensure management understands and abides by policy.
• Supports other members of the Human Resources team as needed to complete projects and achieve goals.

Required Knowledge and Experience:

• Bachelor’s degree preferred.
• Minimum of 2-4 years’ experience working in a compensation role required.
• Experience with technical industry preferred.
• Knowledge of compensation, performance, motivation, and rewards programs.
• Knowledge and experience participating in compensation salary surveys.
• Ability to analyze compensation systems and improve processes.
• Strong analytical and quantitative skills.
• Good research skills in a variety of medium to remain up to date on compensation surveys, trends, and laws.
• Current knowledge of human resources areas required (including: Federal and State employment laws, FLSA, ADA, EEO, compensation, etc.)
• Good written, verbal, and presentation skills required.
• Strong Excel skills required.
• Knowledge of and experience in using Microsoft office programs.
• HRMS system knowledge required, PDS vista a plus.
• Familiar with compensation survey management resources required.
• Ability to work with all levels of the organization.
• Good organizational and time management skills required.
• Demonstrated flexibility and ability to handle multiple tasks simultaneously.
• Strong attention to detail required.
• Ability to observe confidentiality required.

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Location: Denver, CO
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Primary Responsibilities:

Expectations are for an individual with high exposure to traditional voice, data and IP Telephony technologies, as well as knowledge and experience with a converged environment. Candidate to exhibit outstanding and consistent technical skills in areas of VOIP, TCP/IP Internetworking, PBX Trunking and Translations.

This position offers an individual with extensive technical background, strong people skills and initiative to work with Carousel’s internal staff and customers. Both written and oral communication skills are required. This position will receive escalations from external as well as internal customers and will speak directly with our customers and customer service reps. Strong interpersonal skills are needed to team well with customers, project managers, account executives, field technicians and various Avaya and Carousel services personnel. Excellent collaboration and team work skills. Work is performed with minimal direction and senior management will rely upon this individual for support in more complex customer environments to provide clear resolution of an issue.

Expectation is to provide remote and potentially onsite engineering support of systems’ hardware, Linux operating systems, IP Networking and Avaya applications knowledge. Individual accepts ownership of a critical or chronic issue through to resolution, creatively thinking through to problem resolution.

Position offers working knowledge of trouble isolation, diagnostic and resolution tools, documents and procedures of hardware and applications for Avaya products. Support of third party applications and identify successful integration of the systems and applications.

Overview of Work Responsibilities:

• Receive, manage, and complete Premier 1 customers’ requests for service
• Apply knowledge of PBX- S8xxx series, and legacy equipment
• Voicemail – Intuity, Message Manager, Octel, CM, routers, servers, and other peripheral equipment connected to Avaya products, as required/needed.
• Knowledge of Call Center products and applications and how they implement with CM.
• Understand the alarming process and alarm resolution.
• Subject matter expert, know where to seek answers to complex issues
• Both reactive and proactive approaches to our clients’ issues for diagnosis and resolution of maintenance issues.
• Works on Complex and Simple MACs
• Understand and be able to work Tiger Paw system as well as managing a particular Q.

Qualifications & Requirements:

• Education: Engineering / telecommunications degree and/or 8 -12 years of experience providing a diverse range of complex, integrated IP Converged voice and data issues.
• Minimum of five years experience with Avaya equipment – Definity, Communication Manager, Modular Messaging.
• Understand related products’ architecture, to include understanding of competitor’s products.
• Expert level understanding of customer implementation and maintenance practices and issues.
• Work in a high stress environment.
• Excellent conflict resolution skills.
• Negotiation skills.
• Expert knowledge of network architecture design principles, practices, implementation and LAN/WAN maintenance.
• Knowledge of SIP – Session Initiation Protocol.
• Ability to pull and analyze at Level 3 MST traces, and definitively determine where problem resides with VOIP call flows.
• Ability to pull and analyze at Level 3 LAN/WAN analyzer captures and definitively determines where problem resides.
• Collaboration and team work skills.
• Avaya certification in PBX, programming knowledge.
• Available 7x24 if necessary
• Certifications or working towards– CCNA, CCDA, CCNP, CCDP, CCSP, CCIE Routing/Switching, CCIE Voice/Security, CCVP and / or IP Telephony specialization. ENS Extreme, JNCIP, JNCIE Juniper, LPI 2 /Red Hat Linux Cert (RHCT or above), MCSE, MCDBA, SCE, SCM (sniffer), ACS / ACE(Avaya), CPN, CM, SSG. Extreme design and maintenance.

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Location: Any Location / Remote
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Primary Responsibilities:

Expectations are for an individual with high exposure to traditional voice, data and IP Telephony technologies, as well as knowledge and experience with a converged environment. Candidate to exhibit outstanding and consistent technical skills in areas of VOIP, TCP/IP Internetworking, PBX Trunking and Translations.

This position offers an individual with extensive technical background, strong people skills and initiative to work with Carousel’s internal staff and customers. Both written and oral communication skills are required. This position will receive escalations from Tier 1 and Tier 2 technicians for our external customers and will speak directly with our customers. Strong interpersonal skills are needed to team well with customers, project managers, account executives, field technicians and various Avaya and Carousel services personnel. Excellent collaboration and team work skills. Work is performed with minimal direction and senior management will rely upon this individual for support in more complex customer environments to provide clear resolution of an issue.

Expectation is to provide remote and potentially onsite engineering support of systems’ hardware, Linux operating systems, IP Networking and Avaya applications knowledge. Individual accepts ownership of a critical or chronic issue through to resolution, creatively thinking through to problem resolution. Position offers working knowledge of trouble isolation, diagnostic and resolution tools, documents and procedures of hardware and applications for Avaya products. Support of third party applications and identify successful integration of the systems and applications.

Overview of Work Responsibilities:

• Receive, manage, and complete customers’ requests for service when an escalation is made.
• Apply knowledge of IP Office and PBX- S8xxx series, and legacy equipment (Definity, Intuity).
• Voicemail - Intuity, Message Manager, Octel, CM, routers, servers, and other peripheral equipment connected to Avaya products, as required/needed.
• Call Center products and applications (CMS, applications).
• Understand the alarming process and alarm resolution.
• Subject matter expert, know where to seek answers to complex issues
• Both reactive and proactive approaches to our clients’ issues for diagnosis and resolution of maintenance issues.
• Transfer of knowledge to other NOC team members, helping to implement the curriculum for NOC Engineers.
• Support of NOC Engineers 24 by 7 in complex trouble resolution with requests to work after hours.

Qualifications & Requirements:

• Education: Engineering / telecommunications degree and/or 8 -12 years of experience providing a diverse range of complex, integrated IP Converged voice and data issues.
• Minimum of five years experience with Avaya equipment – Definity, Communication Manager, Modular Messaging.
• Understand related products’ architecture, to include understanding of competitor’s products.
• Knowledge of Partner, Magix a plus.
• Expert level understanding of customer implementation and maintenance practices and issues.
• Work in a high stress environment.
• Excellent conflict resolution skills.
• Negotiation skills.
• Expert knowledge of network architecture design principles, practices, implementation and LAN/WAN maintenance.
• Complete understanding of SIP - Session Initiation Protocol.
• Complete understanding of operating systems.
• Ability to analyze at Level 3 MST traces, and definitively determine where problem resides with VOIP call flows.
• Ability to analyze at Level 3 LAN/WAN analyzer captures and definitively determine where problem resides.
• Collaboration and team work skills.
• Avaya certification in PBX, programming knowledge.
• Network knowledge a plus.
• Certifications – CCNA, CCDA, CCNP, CCDP, CCSP, CCIE Routing/Switching, CCIE Voice/Security, CCVP and / or IP Telephony specialization. ENS Extreme, JNCIP, JNCIE Juniper, LPI 2 /Red Hat Linux Cert (RHCT or above), MCSE, MCDBA, SCE, SCM (sniffer), ACS / ACE(Avaya), CPN, CM, SSG. Extreme design and maintenance.

Carousel Industries will offer to the ideal candidate:

• Competitive compensation
• Comprehensive benefits package, including 401K
• Paid Holidays, Sick Leave and Vacation

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Location: Nationwide
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Position Overview:

The Solution Architect (SA) - visual communication is pre-sales focused role and all associated activities are based on the presales engineering team goal of driving revenue. This is a senior specialist position and the SA will work with the SE team to help drive revenue, develop solutions, grow/refine the solution portfolio, work with marketing and to publicly represent Carousel in the industry. 

Responsibilities:

• In this role the SA is responsible for supporting Carousel's largest sales opportunity. The SA's works with the front line SE on opportunities and acts as a subject matter expert. This will include assisting on customer calls to help qualify the technical aspect of the opportunity, validating any associated designs assisting with competitive analysis and Industry trends.
• The SA will conduct research and run a tiger team to build and test complex, multivendor, multi discipline reference architects (Microsoft - Polycom, Tandberg, Avaya, etc) with a focus on interoperability. Once the reference architectures are complete (validated, tested and documented) the SA will work to educate the presales engineering, postsales implementation team and NOC engineers on the reference architecture.
• The SA will work with the Marketing team to provide the content to properly market this solution (white paper, etc).
• The SA is responsible for creating and maintaining relationships with each manufacture (PLM, SE, PSO, Sales, TAC, etc) and will lead the effort on roadmaps, known issues and work arounds and feature requests
• National travel is a requirement of this position.
• The SA will be a though leader in the video and infrastructure field and will be responsible to track the industry, determine trends and new products. From this knowledge the SA will present new solution and help to continually develop the solution portfolio.
• The SA will also be responsible to present the visual communication solutions internally and publically to include EBCs, customer meetings, partner events and industry shows.
• The SA will be required to develop and deliver training on the video conferencing, infrastructure solutions and any reference architectures developed. The goal is to distribute the knowledge gained to the presales engineering team. This will allow the SA the ability and time to onboard new technologies.

Required Knowledge and Experience:

• This position requires a minimum of 15+ years of continuous experience in the visual communication industry and a good knowledge of Polycom, Lifesize, Avaya, Microsoft, OC/Linx, Cisco Tandberg, Vidyo, Burst Point and other streaming technologies.
• Preferred experience and knowledge of the protocols, products, and technology that is used in the Video Conferencing industry with prior experience within a similar role.

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Location: New England
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Job description and requirements will be available soon.

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Location:
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Job description and requirements will be available soon.

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