Jeff is an established veteran of the communications and networking industries. He is a visionary with a proven track record of building Carousel through innovative growth plays, consistently staying one step ahead of the technology curve. Since co-founding the company in 1992, he has transformed Carousel from cabling to the cloud – evolving the company from a thriving source of collaboration and network technologies to a holistic professional and managed services provider offering cloud-based solutions. Under Jeff’s leadership, Carousel has grown both organically and through eight strategic acquisitions, enjoying 23 consecutive years of profitable growth. Jeff’s penchant for success stems from more than a sharp eye for corporate progress. He has a distinct ability to anticipate customer needs and is fueled by a passion to help his clients become true innovators and leaders in their markets. Connecting every day with customers, Jeff is committed to providing a personal focus and ensuring that Carousel delivers a positive impact on each client’s business. He applies the same level of personal focus to the entire Carousel team. As the business grows, he takes great care to protect Carousel’s values-led culture and ensure the company continues to be one of the best places to work.
Jim is responsible for the strategy and evolutionary growth of Carousel’s entire business – spanning across the the full range of Carousel's technology and service offerings. As a dynamic leader of the Carousel executive team, he oversees the direction and execution of Carousel’s sales, engineering, business development, and marketing initiatives. With a relentless focus on customer success, Jim works closely with Carousel services to steadily increase customer loyalty and drive growth across all industries and market segments. Since Jim joined Carousel in 2001, he has overseen six acquisitions, his organization has expanded to over 350 professionals, and the company's revenue increased over 6,000%. As a result, Carousel has been honored seven times as an Inc. 500 fast-growing company. Jim is committed to ensure that while Carousel grows, the organization maintains its customer-centric mission to create value by helping clients achieve their desired business outcomes. He is passionate about transforming the way customers work and run their business – helping them to connect and collaborate the way today's IT users demand and to modernize their networking infrastructure. Jim played a pivotal role in Carousel’s entry into the managed services and cloud markets. He leads the organization to truly understand customer needs and positions Carousel as a strategic advisor who helps customers evolve and grow.
Rick is responsible for the overall financial health and well-being of the company. He oversees the accounting, financial planning and analysis, treasury, mergers and acquisitions, and tax functions at Carousel. One of Carousel’s best kept secret weapons, he works closely with the leadership team to deliver mission-critical business support. In lockstep with Carousel’s growth strategy, he arms Carousel’s executives with the information required to make the right decisions to propel Carousel’s fiscal stature. With over 25 years of experience building and leading finance teams, Rick is chartered with ensuring controlled profitable growth, maximized profitability, and the protection of Carousel’s assets. Since he joined Carousel in 2002, Rick has guided Carousel through multiple acquisitions with record growth and profitability throughout the years. Rooted at the heart of his approach is a deep understanding of how banking, legal, and financial viewpoints merge to form a sound financial strategy. Prior to Carousel, Rick was CFO for a metals manufacturing company.
As Carousel’s Chief Client Officer, Tim is responsible for cultivating and curating our corporate culture, defining and delivering the ultimate client experience, and investing and impacting our local communities. Tim is an influential role model leading transformation not only at Carousel, but in inner-city public education with the adoption of Rhode Island’s Academy of Career Exploration. He has taken significant leadership roles within the state of Rhode Island as a Trustee for the Rhode Island Public Expenditure Council, a Director of the Rhode Island Commerce Corporation, and a board member for several non-profits including Boy Scouts of America-Narragansett Council, Tech Collective, Rhode Island Museum of Science and Art (RIMOSA), and Greenschools. Tim is a visionary, thought leader, a national speaker and a prolific writer.
Bill is responsible for the full array of technology solutions Carousel offers, including delivery to Carousel’s customers. In this capacity he is an essential contributor to setting Carousel’s customer-centric corporate strategy and vision. Equipped with over 18 years of technology expertise and a passion for service excellence, Bill is dedicated to creating a compelling customer experience. Having joined Carousel in 2013, he spends much of his time mapping technology solutions with service offerings to solve the business challenges that Carousel customers are facing. He instituted a client feedback program designed to shape and operationalize unique product and differentiated services offers based on real-time customer input. Bill’s relentless focus on innovative uses of technologies and IT services to enable business transformation ensures Carousel is consistently in tune with its customers. Prior to joining Carousel, Bill was Global Head of Video Operations at British Telecommunications, where he led a multinational services organization supporting global customers from service centers on three continents.
As SVP of Technology and Engineering, Chris is responsible for leading more than 120 engineers and architects and driving Carousel’s technology portfolio and solutions roadmap. Throughout his 20-plus year career, he has been a champion for helping organizations find new ways to solve problems and maximize opportunities leveraging technology. An accomplished public speaker and technology luminary in the vendor space, Chris has emerged as a champion for innovation in the greater community. Chris is a member of Vistage International and the Cisco Systems Americas Partner Technical Advisory Board. He was a former professional services special interest group leader for 1NService and Vice Chairman of the Rhode Island Tech Collective.
Nikki leads a purpose-driven marketing organization at Carousel. She ensures that all marketing initiatives tightly align to Carousel's customer-centric corporate and sales strategies. Since joining Carousel in 2015, Nikki has helped the company dive into digital marketing, place customers at the heart of its marketing strategy, and develop programs that showcase Carousel’s capability as a strategic advisor on transforming their customers' business. Responsible for all aspects of Carousel’s marketing, Nikki has a special passion for defining Carousel’s success through the success of its customers. She uses a modern variety of marketing vehicles to broadcast the unique stories of customers who evolve the way they communicate and reinvent the flow of information throughout their networks. Nikki has over 14 years of high-tech marketing and leadership experience, having directed global campaigns, field marketing, communications, and sales training programs at EMC. Prior to EMC, she led marketing, channel, and sales programs teams at webMethods.
Rich heads the innovative Managed Services organization at Carousel – an area of tremendous growth. Rich was brought on board to create a program that provides customers’ IT departments with proactive services to ensure that they keep ahead of the innovation curve and can obtain successful business outcomes. With over 12 years of leadership experience in managed services organizations, he brings a broad background in building, running and growing successful managed services programs. Since joining in early 2016, Rich has taken his unique skill set and experience in large Managed Services engagements to ensure that customers can future proof their business and rely on a singular, higher-value partner. Before joining Carousel, Rich created and ran successful Managed Services organizations at Global Convergence and Pangaia Partners, where he focused on cloud and Cisco – helping Gold Cisco partners achieve venerable Cloud and Managed Services certifications.
Rick leads the progressive cloud solution practice and represents an area of tremendous potential growth for Carousel. With over 25 years of experience in the technology industry, Rick is perfectly poised to carve out a rock solid space in this market. He is highly adept at helping to shape the cloud strategies of Carousel’s customers and evaluating the right solutions to support the unique needs of each organization. In his business development efforts, Rick engages heavily with cloud solution partners and acts as a strong champion within Carousel sales. Rick played a key part in building Carousel’s initial book of business and in bringing the first wave of Carousel cloud customers to life. He has a deep-rooted passion for elevating customer success and leads Carousel’s Executive Briefing program, designed to deliver high-touch, in-depth knowledge to Carousel’s customers. Prior to joining Carousel, Rick was Technical Director at Nicom Technologies and a partner at Focus Communications.
A veteran leader with almost 20 years of industry experience in sales strategy and execution, Mark is responsible for overseeing the growth of Carousel’s data and security practice areas. In addition to pinpointing ways to strengthen the relationship with Carousel’s existing data and security partners, Mark also plays a critical role in growing and maturing the partner ecosystem to exceed company goals. Prior to assuming the role of VP of Data and Security, Mark served as SVP of Sales and Marketing at Atrion, A Carousel Company. During his tenure he oversaw the sales and marketing departments, helping Atrion grow in revenue from $17 million to more than $130 million. Mark’s passion is driven from his values-based approach in which he stresses the importance of being authentic, delivering exceptional customer service, developing loyalty and following best practice methodologies.
Dan is responsible for the sales organization for the Eastern USA and plays an integral role in Carousel’s organic growth plans. Dan has over 15 years of vast experience in communications, networking, and security solutions and an impressive track record of building, managing, and motivating sales teams. His entrepreneurial spirit and passion for high-tech sales compliments Carousel’s ever widening portfolio of services and solutions and has allowed him to recruit top talent and exponentially increase the pipeline for his territory since joining in 2016. Prior to Carousel, Dan created and led an experienced Sales organization at Consultedge, growing them into the ninth-largest Avaya National Partner.
Marc is leading the sales organization for the Western USA and is an important part of the growth trajectory for Carousel. With over 17 years of experience in executive sales leadership, Marc’s expertise in cloud collaboration services, unified communications, and mobility – matched with his impressive track record in building and motivating highly effective teams to grow a global business – compliment Carousel’s growth plans in the West. Prior to Carousel, Marc led sales teams at PGi, a global provider of cloud-based collaboration software and services, and Level 3, a leading communications solution provider.
Rhonda leads the Video and Collaboration practice, an area of continued growth for Carousel. She has 20 years of experience in this space where she has lead, direct sales, channel sales, marketing and sales management. With a passion and expertise for building strong, successful channel and direct sales teams, she has accelerated the growth of the Video and Collaboration Solutions and Services practice since joining in 2014. Rhonda previously was the SVP of Enterprise & Public Sector at AVI-SPL, running the top sales team in the West. Before AVI-SPL, she was the SVP for the East region of BT Conferencing, where she ran a large sales team, responsible for 65% of total revenue for BT.
Jennifer oversees the Sales Operations team, including Sales Support, Purchasing, Commissions, Data Integrity, and Business Systems – critical to Carousel’s customer outreach and support. Her team touches every step of a customer’s journey with Carousel – from RFP to service to support of a customer contract. Jennifer is dedicated to ensuring that her internal clients have what they need to deliver the best possible solutions to Carousel’s customers. Because her expertise extends to large-scale implementations of sales and marketing platforms as well, she is currently heading up a large CRM implementation for Carousel, a critical part of taking our data to the next level regarding reporting, accuracy and analysis, enabling sales and service to better reach and service customers. Before Carousel, Jennifer was CFO of Nicom Technologies, a company acquired by Carousel in 2006.
As Chief People Officer, Nancy is responsible for navigating the professional and personal growth and success of Carousel’s 1,500-plus team members. She focuses on the ongoing design of the organization’s people strategy—specifically employee engagement, talent strategy, total rewards and development programs. Nancy joined the Leadership team through its most recent acquisition of Atrion, Inc., where she spent five years as Chief People Officer. Nancy brings an extensive background with over 30-plus years of experience. A true business partner, she works closely with the leadership team to ensure the delivery of the “Ultimate Employee Experience.” During her tenure at Atrion, Nancy was a driving force behind Atrion’s long-term ranking as one of the “Best Places to Work.” She was also instrumental in ensuring the successful delivery of the first Technical Apprentice Program in Rhode Island, a program that continues to bridge the skills gap in Rhode Island.