Apr 24, 2014

Carousel Encourages SMBs and Enterprises to Think Bigger with Multichannel Contact Centers

Recent Webinar Outlines Strategies for More Meaningful Engagements with Customers Exeter, Rhode Island, April 22, 2014 -- Recently, Carousel Industries, a leader in mobility, data networking and converged communications, held a three-part webinar entitled 'Closer to Customer', focused on building stronger brand-customer relationships. Part III of the series, which featured Blair Pleasant, president and principal analyst of COMMfusion LLC and co-founder of UCStrategies, and Terence Fogarty, Contact Center Solution Consultant - Strategic Accounts, of Carousel Industries, featured valuable discussion on how a multichannel contact center can create more loyal customer relationships, resulting in greater long-term revenue opportunities for both SMBs and enterprises.... Read More ›

Apr 16, 2014

Carousel to Feature Managed Services, Simplicity Cloud and UC & Collaboration Demonstrations at IAUG

Dallas, April 16, 2014 -- Carousel Industries booth #624, a leader in mobility, data networking and converged communications, announced that it will host ongoing demonstrations during IAUG CONVERGE 2014, to be held at the Gaylord Texan Resort and Convention Center in Dallas between April 28th and April 30th. During the exhibition, Carousel will feature ongoing, comprehensive demonstrations focused on the following topics:  Managed services (presented by Mark Damphousse, Director of Managed Services, Carousel Industries): Learn how Carousel's managed services can provide business service monitoring, providing advanced reporting, out-tasking services and integration of disparate video environments.  Simplicity Cloud Solutions (presented by Rich... Read More ›

Feb 20, 2014

Carousel Industries Recognized as 2013 Polycom Systems Integrator of North America

Exeter, Rhode Island, February 20, 2014 – Carousel Industries, a leading integrator in business practices and technologies, announced today that it has been recognized as the 2013 Polycom Systems Integrator of North America. The award was presented at Team Polycom in Vancouver, Canada. Polycom, a leader in HD video conferencing, voice conferencing, and telepresence enabling, open standards-based video collaboration, recognized honorees based on execution and performance, customer success, business results, and overall commitment to co-developing innovative solutions. “Partners are a critical component of Polycom’s success,” said Mike Conlon, Vice President of Worldwide Channels, Polycom. “Together, we serve a... Read More ›

Feb 18, 2014

Carousel Recognized as Microsoft Communications Gold Competency Partner for Second Year in a Row

With Growth of Over 200 Percent in its Microsoft Practice, Carousel Looks Toward Expanded Offerings in Managed Services Arena Exeter, Rhode Island, February 18, 2014 -- Carousel Industries, a leader in mobility, data networking and converged communications, announced it has earned the Microsoft Communications Gold Competency for the second year in a row, demonstrating its deep subject matter expertise in Microsoft communications and collaboration solutions, as well as its continued commitment to investment in a Microsoft-related communications practice. To earn a Microsoft Communications Gold Competency, Microsoft partners must complete a set of rigorous examinations to prove best-in-class technical expertise, submit customer references and... Read More ›

Dec 18, 2013

Bill Thompson joins Carousel Industries as Vice President of Video Services

Exeter, Rhode Island, December 18, 2013 -- Carousel Industries, a leader in managed services, video solutions, data and visual communications, has announced it has hired Bill Thompson as Vice President of Video Services. With nearly 20 years of operations experience, Thompson is an industry veteran within the Video and Telecommunications industry. Most importantly, Bill has worked at all levels from field technician to engineering as well as managed global operations organizations. “In today’s video environment there has emerged a clear need for a truly comprehensive managed video offer.  Exciting, yet disruptive, trends and convergences in the collaborations space have... Read More ›

Dec 06, 2013

Industry Veteran Terence Fogarty Joins Carousel to Expand Contact Center Practice

Exeter, Rhode Island, December 6, 2013 -- Carousel Industries, a leader in managed services, contact center, mobility, unified communications, data and visual communications, announced it has hired Terence Fogarty as Contact Center Solution Consultant – Strategic Accounts.  An industry veteran with twenty years of experience in Contact Center applications, Fogarty will be focused on helping our largest customers improve their customer service delivery processes and performance.  This includes development of customer service delivery strategies and execution, business discovery/solution development, return on investment analysis, and evolution plans. Fogarty joins Carousel from Avaya where, as a senior Customer Experience Solutions Consultant,... Read More ›

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Corporate Headquarters

Carousel Industries Inc.
659 South County Trail
Exeter, RI 02822
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