Carousel Industries Receives VAR of the Year Award from InContact

Leading Managed, Network, Professional and Cloud Services Firm Recognized for Sales Excellence, Proven Ability to Execute Joint Sales and Market Initiatives and Contact Center Strategy and Vision

EXETER, RI, February 6, 2017 — Carousel Industries, a leader in communication and network technologies, professional and managed services, and cloud solutions, has received the 2016 Value Added Reseller (VAR) of the Year Award from inContact, Inc., a NICE company (NASDAQ: NICE). inContact is a leading provider of cloud contact center software and workforce optimization tools. The award was presented to Carousel at the 2017 inContact sales kickoff meeting in Houston.

“Carousel Industries was both an early adopter and provider of innovative cloud-based solutions that our clients are implementing as the foundation of their customer care initiatives,” said Brett Theisen, Senior Vice President of Global Channels, inContact. “Their consultative approach, 360-degree view of the market and commitment to delivering highly differentiated, cloud-focused solutions have led directly to major new enterprise engagements with leading brands in several key vertical markets for inContact. We congratulate Carousel on this prestigious award and we look forward to expanding our valued partnership in 2017.”

“Carousel continues to garner widespread industry recognition and accolades. To be honored as the recipient of the first VAR of the Year award from inContact underscores our commitment to ensuring successful business outcomes for our partners and clients,” said Rick Houlihan, VP of Cloud Solutions, Carousel Industries. “During the past year, this partnership has flourished as we collaborate with inContact to help our joint enterprise clients create highly personalized, engaging, and effective contact center experiences.”

About Carousel Industries

Carousel Industries is a recognized leader in helping organizations evolve the way they communicate and orchestrate the flow of information throughout their networks. Carousel enables clients to connect and collaborate the way modern IT users demand and advance from their current network infrastructure to meet tomorrow's standards. With deep expertise across a vast portfolio of communication, network, and security technologies, Carousel is able to design, implement, and support solutions tailored to meet the unique needs of each customer. By offering professional and managed services with flexible deployments in the cloud, Carousel ensures clients achieve agility and utilize technologies in the way most effective for their business.

Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solutions provider–including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,400 employees based in 27 offices–with three Network Operating Centers nationwide.

About inContact, a NICE company

inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions, helping organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. For more about NICE, visit To learn more about inContact, visit

Kirsten Paragona
Carousel Industries, Director of Marketing