Carousel Industries Launches SmartPoint Managed Services for Skype

Enterprise Solution from Microsoft Gold Partner Is Focused on Proactively Monitoring and Managing Next Generation, Skype for Business Oriented Universal Communications Environment

Orlando, Fla., March 16, 2015 -- Carousel Industries, a leader in unified communications, managed services, data solutions and visual communications, announced that it has launched SmartPoint Managed Services for Skype. The announcement, which directly follows Microsoft's unveiling of Skype for Business, is a comprehensive, end-to-end managed services solution optimized for proactively managing and monitoring a Skype for Business Universal Communications (UC) ecosystem.

Carousel Industries, which is a Microsoft Gold and Microsoft Certified Support Partner, has built its SmartPoint Managed Services for Skype offering on its many years of experience helping businesses succeed in implementing and managing Microsoft-based unified communications environments.

"We are excited to collaborate with Microsoft on Skype for Business, which will create unprecedented efficiencies in how individuals and enterprises communicate," commented Ed Wadbrook, Vice President, Applications and Collaborative Solutions, Carousel Industries. "SmartPoint Managed Services for Skype refines and capitalizes on the managed services expertise Carousel has built across its entire Microsoft-based practice, and will play a critical role in how companies monitor and manage their unified communications systems."

Skype for Business, which represents a natural migration of Microsoft Lync 2013, brings together the familiar experience of Skype along with the security, compliance and control of Lync 2013 and Skype for Business applications, infrastructure and workloads. The new communications platform promises to transform the way people communicate by extending communications beyond the walls of businesses to reach customers and partners, anytime anywhere.

Carousel SmartPoint Managed Services for Skype provides customers with a complete managed services package, optimizing both performance and efficiency. The 24/7 service covers every dimension of a communications environment, including IM/presence, voice, video, web conferencing and voice telephony, and is able to deliver valuable intelligence, diagnostics and monitoring of the entire unified communications infrastructure.  

SmartPoint Managed Services for Skype for Business enables customers to:

  • Identify incorrect network settings and utilization within client network
  • Receive important notifications on network events impacting Skype
  • Access real-time media analytics pertaining to Skype voice and video sessions
  • Access site-based performance trending and reporting in multi-tenant interface
  • Gain important insight into Skype Conferencing sessions and issues

To learn more about Carousel's SmartPoint Managed Services for Skype, please visit http://www.carouselindustries.com/resource-center/smartpoint-managed-services-skype

About Carousel

Carousel Industries consults, integrates, and manages technology solutions that solve business problems and contribute to your organizations’ growth. This includes unified communications, managed services, virtualization, Voice over IP (VoIP), video conferencing and collaboration and data infrastructure solutions.

Today we have over 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by both VAR and CRN Magazines as one of the top technology integrators in the US and we’ve been listed in the Inc. 500/5000 seven times. Carousel is headquartered in Exeter, RI, with over 1,000 employees working from offices in 30 locations across the US, including over 250 service technicians deployed across the country. For more information visit: http://www.carouselindustries.com.

Media Contact:
Jeff Touzeau
Public Relations
Hummingbird Media, Inc.
(914) 602-2913
jeff@hummingbirdmedia.com