“Microsoft is now shipping more enterprise voice lines than any other technology company in the world.” That was the statement made by BJ Haberkorn, Director of Lync Product Marketing, in his most recent blog post. The enterprise voice landscape has certainly changed since Microsoft’s Unified Communications launch in 2007. Its modest beginnings faced critical skepticism and resistance from enterprise leaders but Lync has since carved out a meaningful space for itself. While there may be different ways to interpret the results of the InfoTrack report on Microsoft Lync’s performance in the enterprise voice market, one thing is for sure: Lync is making an impact.
Most Lync sales started as pilots, deployed to test the proposed business value of the Microsoft branded client. It was assumed that these deployments would serve small departments while the real investment would be made in a tried and tested platform. However, instead of being decommissioned, those pilots are now expanding out into the enterprise.
According to the InfoTrack report, the percentage of US enterprises with more than 500 seats, that are currently running a trial of Lync or have completed a trial rose from 28% to 41% in just one year. Among US small and medium businesses, defined as having less than 500 seats, that same number rose from 14% to 29%. In both groups, more than 50% had the intention of conducting a trial at some point in the future. Most of these trials with Lync were accompanied by trials of Enterprise Voice. InfoTrack also reported an overall increase in plans to deploy Enterprise Voice after the trial stage.
Based on these findings, it seems the future of Enterprise Voice will be significantly influenced by Lync and its disruptive effect on the entire IP voice and Unified Communications market. But when employees are using a highly mobile communications client that is independent both of device and location, how can the administration continue to provide critical E911 service? How can users be confident that in the event of an emergency, help will know where they are and have the information required to coordinate an effective response?
Lync and E911
The majority of organizations surveyed plan on deploying Lync in conjunction with their current telephony systems as a complementary solution. When Lync is deployed alongside other IP phone systems (e.g. Cisco, Avaya), its native E911 management capabilities cannot be extended to these other platforms, which forces organizations to adopt piecemeal E911 solutions, complicating deployment and management. The chosen E911 provider must offer a consistent feature-set to each enterprise voice platform while supporting Lync’s built-in E911 functionality. With the highest certifications across all leading voice platforms and the only complete E911 solution certified with Microsoft Lync, 911 Enable’s E911 solutions anticipate the future innovations of IP voice and Unified Communications and respond to the critical E911 requirements of enterprises today.
For more information on how 911 Enable’s E911 solutions complement Lync’s features, click here.