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What is Incident/Crisis Management?
Incident Management: is a term describing the activities of an organization to identify, analyze, and correct hazards to prevent a future reoccurrence. These incidents are normally dealt with by an Incident Response Team.
Response teams are often designated before-hand, or during the event and are placed in control of the organization while the incident is dealt with. An incident is an event that could lead to loss of, or disruption to, an organization's operations, services or functions. If not managed effectively an incident can escalate into an emergency, crisis or a disaster.
What are the steps in the Planning Process?
At each step in the planning process, jurisdictions need to consider the impact of the decisions made on training, exercise, equipment, and other requirements. For each step of the planning process, this guide highlights some of those “preparedness estimate” activities. Planners must delegate designees to take an active interest in operations & planning. Although scheduling meetings with so many participants may prove difficult, it is critical that the technology in place is easy to manage and robust in nature.
What are the typical technology components & requirements for incident/crisis management?
Benefits of incident/crisis management planning?
Many organizations will utilize “Emergency/Blast Dial” for incident management. A typical scenario can include pre-configured (blast-dial) address books for each type of outage (Network, Server, Facilities, etc.) An open conference is left up 24/7 & if an issue arrises, someone calls into that open conference. Based on the type and level of outage, they initiate a blast dial to the appropriate address book. In Addition, functionality to aid in collecting data, reviewing user actions, discussing next steps, etc. is beneficial to a well thought out incident/crisis management system.