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How Longmont United Hospital Cut Calling Costs by 60% with Cloud-based Communications Services

For more than 50 years, Longmont United Hospital has been serving the people of Northern Colorado. A full-service, community hospital with inpatient and outpatient services, Longmont is also a Level III 24-hour Emergency Department that treats more than 30,000 patients annually.

With more than 250 physicians, it distinguishes itself by offering sophisticated services in an environment optimal to healing. Under the mantra of “Changing the Caring Experience,” the hospital takes pride in its outstanding team of healthcare professionals and its ability to offer the best technology and the finest in equipment to serve its patients. It has been recognized with the HealthGrades Outstanding Patient Experience AwardTM each year the award has been given. 

Taking Advantage of Cloud-based Communications Services

As hospital officials evaluated their telecommunications services, they recognized the need for a new solution that would be more cost-effective, increase flexibility and enable new disaster recovery advantages, all without compromising quality or functionality. It planned to transition from its costly legacy Primary Rate Interface (PRI) voice connection to a cloud-based solution using SIP trunking. So it turned to IntelePeer CoreCloudTM SIP Trunking and Avaya Session Border Controller Advanced for Enterprise.

Longmont needed a very experienced SIP trunking provider to achieve its goals and chose IntelePeer through the recommendation of IQ Wired, an IntelePeer Partner and IT and telecom advisor to the Colorado Telehealth Network. This decision allowed the hospital to take full advantage of deep enterprise functionality and maintain control of its preferred session border controller (SBC) technology – the Avaya Session Border Controller Advanced for Enterprise – in contrast to other SIP trunking providers that require customers to use their specified SBC. 

“IntelePeer’s expertise, support and flexibility were essential in meeting our technical and financial objectives.”

Gary Harding, Telecom Manager, Longmont United Hospital

Cutting Monthly Calling Costs by 60% while Adding Flexibility

As a result of its new solution, Longmont is now realizing an average 60 percent savings in monthly calling expenses. The hospital appreciates the ability to “right-size” its communications spend. With IntelePeer’s reporting features, it can see peak capacity data and make decisions to purchase just what it needs – an option traditional approaches can’t deliver. The new solution also supports automatic failover in case of an outage, providing new disaster recovery capability that the hospital wanted since all its phones go into one facility.

Strong technical support was another valued element of the deployment. During the transition to the SIP trunking solution, for example, the faxing capability was proving more difficult than expected. IntelePeer’s seasoned and responsive engineers were called in and helped troubleshoot and solve the problem.

“At IQ Wired, we look for technology partners who can provide the depth of engineering support our customers need,” said Tatiana Finkelsteyn, CEO of IQ Wired. “In the healthcare arena, strong technical support is especially critical. We find that IntelePeer places significantly more focus on this aspect than other service providers, which is why we recommended them to Longmont United Hospital.”

Enterprises and channel partners rely on IntelePeer SIP trunking services to help accelerate Voice over Internet Protocol (VoIP) and UC deployment, and they benefit from feature-rich, multi-modal communications. IntelePeer has completed Avaya compliance testing, giving enterprise customers increased confidence that IntelePeer SIP trunking services can deliver seamless support for Avaya UC solutions.

“This choice by Longmont United Hospital illustrates the value of Avaya’s Unified Communications systems combined with IntelePeer’s easy, flexible approach to providing SIP trunking services,” said Margaret Norton, general manager, Enterprises, at IntelePeer. “We understand how vital it is for a healthcare provider to have reliable, cost-effective communications. Our SIP trunking services deliver the quality, flexibility and value that businesses need versus legacy approaches.”