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As service providers migrate from TDM to interactive IP communications, certain trends begin to emerge. One of those trends that we will be discussing is Unified Service.

Unified Service: Anywhere, Anyone, Anytime: Unified services are evolving so they can be delivered anywhere, to anyone, at anytime—and on any device. Historically, users have primarily relied on standalone, device-specific services, such as:

  • Fixed line and mobile phones for voice
  • PCs for presence and instant messaging (IM)
  • Mobile phone for text
  • Room systems for interactive video
  • Televisions for broadcast TV and video on demand
  • PCs for data applications

Now communication services are becoming integrated—or unified—in the form of presence-enabled voice, interactive video, IM, and collaboration. They will increasingly become accessible from any device, such as from smart phones, tablets, PCs, laptops, and TVs.

Within enterprises, these services will become tightly integrated with Web 2.0 customer relationship management (CRM) and business process management (BPM) applications, further increasing the efficiency and effectiveness of our communications and collaboration.

Ultimately, these unified services networks must become interconnected and interoperable, extending their reach to anyone, anywhere, at any time—and on any device.

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