Integrated Research and featured in the July eNewsletter.">

Much as you’d probably like to you can’t predict absolutely everything that might affect your systems’ availability and performance. Accidents and weather events, mis-configurations or insufficient capacity can affect users’ quality of experience, with the internet almost useless and voice traffic barely intelligible.

The right infrastructure monitoring tools will let you know if servers are overstressed from too many requests, if communications lines are overloaded from too much traffic, or databases have become fragmented. You can avoid the situation where IT is unaware of changes in usage patterns or changing business conditions by reviewing data over specific periods and optimizing, upgrading or increasing critical infrastructure components.

And because insight helps transform ad hoc and sometimes chaotic responses into proactive ones you’re in a better position to mitigate and manage risk, ensure business continuity and recover from disasters. Trending usage, performance, failures and capacity reveals vital patterns that have the potential to affect operational results and ultimately a business’s bottom line. Insight gives you the ability to act ahead of time before your customers and your business are affected and you can leverage what you learn from these events to prevent them from becoming recurring problems.

In this way operations staff can connect the dots between storage, memory, front end and back end servers and the applications dependent upon them well before calls are ever made to corporate executives. Identifying resource contention paths and points of failure, and who and what is responsible for creating system load will identify how storage and processing resources are being used.

Real time performance management gives you the insight you need to unlock the value of your information. Flexible views of metrics and dynamic groupings of critical application and service level data will show the real time status of continuity-critical applications. Once you have collected the information, you can use it for real-time performance trending, automation, benchmarks and alerts. And you can use it to correlate information with other systems resulting in comprehensive management of data requests, collection, analysis and reports.

Today’s dashboards graphically depict the status of components, from hardware to middleware, and infrastructure to applications in a way that operators can quickly assess potential bottlenecks and choke points as thresholds are exceeded.

This information delivers value to tier 1 operations in the form of overall visibility, with correlated system and application alerts. Adaptive thresholds can be rolled up into consolidated alerts and automation. Enabling tier 1 support is cost-effective for the business because it empowers them to deal with a host of situations and reduces the need for constant tier 2 or 3 involvement.

Using a single solution for access to all critical UC data, providing faster problem identification and resolution frees tier 2 and 3 support to focus on the strategic rather than the tactical. This also improves the ability of IT departments to meet their service level commitments and performance and reliability objectives.