Avaya Certifications

Carousel employs one of the largest teams of Avaya Certified Technicians globally. Our engineers have achieved the highest levels of training and certification on the complete line of Avaya products. We continue to upgrade our training, and manage the services Carousel is responsible for with the latest methodologies and tools, and have the closest relationship possible with our supplier—Avaya. In addition, an Avaya technician is resident full time 7/24/365 in the Carousel NOC to provide 4th level support and to enable “instant” access to the Avaya Backbone support, providing a level of service to our customers unachievable by many of our competitors.

Carousel is also an Avaya authorized Co-Service Delivery partner, which enables us to provide Tier 1, 2, and 3 support on Avaya Software products, and contracted access to Avaya Tier 3 & 4 Engineering, with SLA timelines.

Our technicians have achieved the highest levels of training and certification on Avaya products including:

Avaya Implementation and Support Services

Support Select
This is a new global program that provides a platform for partner to differentiate their support business in the market and gives exclusive access to the comprehensive set of technical and marketing benefits.

The Support Select designation recognizes partners that have invested in creating solution based support practices. These partners provide quality service delivery and expertise to meet the support requirements of our joint customers.

Avaya Certifications: Platinum Business Partner

ACSS – Avaya Certified Solutions Specialist
UC / Contact Center/Aura /SME/Video

ACIS – Avaya Certified Implementation Specialist
UC / Contact Center/Aura/Networking

AIPS – Avaya Implementation Professional Specialist
UC / SME/Contact Center

ASPS – Avaya Support Professional Specialist
UC/SME/Contact Center/Networking/Video

APDS – Avaya Professional Design Specialist
UC /Contact Center/SME/Networking

Other Technical Certifications

Carousel has developed a technical staff of over 500 people to date. This includes Voice and Data Engineers, Project Managers, Field Technicians, NOC Technicians, Video Engineers, and Data Infrastructure Engineers. Comprising part of this technical team are over 250 service technicians deployed all over the country serving the needs of our customers nationwide.

Nortel Certifications:

  • ACSS – Avaya Certified Solutions Specialist
    • Avaya Call Pilot
    • Avaya Aura Contact Center CCT and Multimedia
    • Communication Server 1000 for Avaya Aura
    • Avaya Aura Contact Center
  • ASPS – Avaya Support Professional Specialist
    • Avaya Hospitality Messaging Server 400

Data Engineering Certifications

Aruba Networks Certifications - Platinum Partner

  • Aruba Certified Mobility Associate
  • Aruba Certified Mobility Professional
  • Aruba Certified Design Expert
  • Aruba Clearpass Professional
  • Aruba Wireless Mesh Professional

Cisco Certifications

  • Cisco Certified Network Engineer
  • Cisco Certified Design Engineer
  • Cisco Certified Network Professional
  • Cisco Certified Design Professional
  • Cisco Certified Network Associate
  • Cisco Certified Entry Networking Technician

Extreme Networks Certifications - Diamond Partner

  • Extreme Networks Certified Sales Professional - ECSP
  • Extreme Networks Certified Design Professional - ECDP
  • Extreme Networks Certified Specialist - ENCS
  • Extreme Netsight Specialist
  • Extreme Networks Associate - ENA
  • Extreme Networks Specialist - ENS

Fortinet Certifications - Platinum Partner

  • Fortinet Network Security Expert 1
  • Fortinet Network Security Expert 2
  • Fortinet Network Security Expert 4
  • Fortinet FCESP4.X
  • Fortinet FCNSP4.X
  • Fortinet FCNSA4.X

Juniper Networks Certifications - Elite Partner

  • Juniper Networks Certified Associate (JNCIA-JUNOS)
  • Juniper Networks Certified Specialist Enterprise Routing and Switching (JNCIS-ENT)
  • Juniper Networks Certified Professional Enterprise Routing and Switching (JNCIP-ENT)
  • Juniper Networks Certified Specialist Security (JNCIS-SEC)
  • Juniper Networks Certified Professional Security (JNCIP-SEC)
  • Juniper Networks Certified Specialist Service Provider Router and Switching (JNCIS-SP)
  • Juniper Networks Certified Support Professional Security (JNCSP-SEC)
  • Juniper Networks JUNOS Pulse Access Control (JNCIS-AC)

Microsoft Certifications - Gold Communications Competency

  • MCDST: Microsoft Desktop Support Tech
  • MCTS: Windows Server 2008 Applications Infrastructure
  • MCITP: Lync Server Administration 2010
  • MCITP: Windows Server Administration
  • MCITP: Windows Server Enterprise Administration
  • MCSE: Systems Engineer – Security
  • MCTS: Microsoft Office Communications Server
  • Microsoft Office 365 Certification
  • MCP: Lync Server 2012 Administration
  • MCP: Professional
  • MCSA: System Administration
  • MCSA: System Administration-Messaging
  • MCSA: System Administration-Security
  • MCSA: Server 2012
  • MCSE: Systems Engineer
  • MCSE: Solutions Expert Communications
  • MCTS: Tech Specialist Exchange
  • MCTS: Tech Specialist Lync 2010
  • MCTS: Windows Server 2008 Active Directory
  • MCTS: Windows Server 2008 Network Infrastructure
  • MTA: Tech Associate

Palo Alto Certifications - Gold Partner

  • ACE - Accredited Certified Engineer
  • CNSE - Certified Network Security Engineer

VMware Certifications - Enterprise Partner

  • VMware Sales Professional
  • VMware Technical Sales Professional
  • VMware VCA-DVC Certified Associate Data Center
  • VMWare VCP- Data Center Certified Professional

Video Engineering Certifications

AMX Certifications - Gold Level Partner

  • ACE Designer Expert (ACE-D)
  • ACE Digital Signage Expert (ACE-DS)
  • ACE Programming Expert (ACE-P)
  • Programming I
  • Programming II

Avaya/Radvision Certifications

  • ACSS - Avaya Certified Solutions Specialist
    • Scopia Solution
  • APDS - Avaya Professional Design Specialist
    • Scopia Solution
  • APSS - Avaya Professional Sales Specialist
    • Scopia Solution

Biamp Certification - Full Line Certified Dealer

  • Audia
  • Nexia
  • Tesira
  • Vocia

Crestron Certifications - Elite Partner

  • Certified Programmer
  • DMC-D Digital Media Certified Designer
  • DMC-E Digital Media Certification Engineer
  • DMC-T Digital Media Certified Technician
  • Programming CTI-101
  • Programming CTI-201
  • Programming CTI-301
  • RL 101

Extron Certifications - Certified Reseller

  • AV Associate
  • Control Associate
  • Control Specialist
  • Control Professional
  • EAVA
  • XTP

Lifesize Certifications - Authorized Reseller

  • Certified Sales Professional
  • Certified Technical Expert
  • Certified Technical Professional

Polycom Certifications - Platinum Reseller

  • ACE
  • Level I
  • Level II
  • Level III
  • PCVE
  • Sound Structure

Smart Technologies Certifications - Business Reseller

  • Factory Trained Installer

Vidyo Certifications - Certified Partner

  • Vidyo Certified Deployment & Support Engineer

Industry Certifications

InfoComm International

  • Certified Technology Specialist-Design (CTS-D)
  • Certified Technology Specialist-Installation (CTS-I)
  • Certified Technology Specialist (CTS)


  • Certified QA Designer
  • Certified QA Technician


  • Network +
  • Security +

Project Management

  • PMP - Project Management Professional Certification

Corporate Headquarters

Carousel Industries Inc.
659 South County Trail
Exeter, RI 02822
View National Coverage Map & Regional Offices

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