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About Us

Carousel Industries is the premier technology solutions consultant and provider of designing, implementing and maintaining powerful converged communication networks for enterprise customers nationwide. Utilizing a single–source approach, Carousel offers a full range of solutions including IP Telephony, Data Infrastructure, Unified Communications, Power and Cooling, IVR, Wireless, Security, Speech Applications and much more. We also provide a complete range of services from Design Engineering, Installation and Project Management to Repair, Remote Monitoring, Support Agreements and Financing.

In addition we offer financing options, Carousel Capital Finance solutions are designed to mirror customers and the industry’s end-user life-cycles. We can offer clients an array of financial structures, knowledge and experience. These financing strategies provide the client an added edge by maximizing their flexibility and managing the cost of their IT assets and aligning with their business’s cash flow needs.

Carousel is headquartered in Exeter, RI and has 23 offices across the US in order to provide service and maintenance coverage throughout the country.

With over 1,000 employees, Carousel has taken a "smart growth" approach to our expansion, which has led to several successful strategic acquisitions that have further expanded our ability to support our customers nationwide. Overall, Carousel has been recognized locally and nationally for its success and growth as a company including:

• Recognition by Inc. Magazine six times
• CRN Fast Growth 100
• VAR Magazine Top 100
• Extreme Networks top revenue partner 2008-2010
• Juniper Networks New Partner of the Year 2008
• Juniper East Enterprise Partner of year 2009
• Polycom Emerging Partner of the Year 2010
• Fortinet Rookie Partner of the Year 2011
• Aruba Rookie Partner of the Year 2011
• #1 Fastest growing technology company in Rhode Island 2005-2009
• Avaya Data Partner of the Year 2011

Carousel Industries is proud to be a top Business Partner for Avaya Communication. Carousel has been chosen for Avaya's National Managed Partner Program, providing Carousel and its customers with access to exclusive support and technical resources from Avaya. Overall, Carousel has achieved the highest levels of Avaya certifications and has received numerous awards for its performance and customer service including:

• Avaya Platinum Partner Certification
• Second Largest Avaya Business Partner in the U.S.
• Largest Team of Avaya Certified Technicians of any Business Partner
• Member of the Avaya Managed Partner Program
• Member National Business Partner Council
• Member Avaya Services Subcommittee
• 98% Customer Satisfaction

Carousel also offers a full suite of solutions for data infrastructure, power and cooling, messaging, wireless, security, disaster recovery, and more. Carousel has achieved the highest levels of Partner Certification with the leading technology companies in the world as well as many other products, applications and services. These awards and certifications are only given to those business partners who have met Avaya’s most rigorous requirements for converged voice and data, technical expertise and customer satisfaction. These distinctions are a direct result of the talent, dedication and commitment of the Carousel team, including pre-sales engineering, project management, post sales customer support, account management and training.

In addition to Avaya, Carousel has achieved the highest levels of partner certification with the top technology companies in the world:

• Extreme Networks
  • Advanced Solution Partner
  • Largest Extreme Business Partner in the US
• Juniper Networks
  • Elite Partner
• American Power Conversion
  • Elite Partner
• Microsoft
  • Gold Partner

Carousel’s technical team is second to none. We have over 250 service technicians deployed all over the country serving the needs of our customers nationwide. Carousel currently has the largest team of Avaya Certified Technicians of any Business Partner in the country. Our technicians have achieved the highest levels of training and certification on Avaya products including:

• ACE – Avaya Certified Expert in Design
• ACACN - Avaya Certified Specialist in Design and Implementation
• ACS - Avaya Certified Specialist - Implementation with Voice
• ACSCD-IP - Avaya Certified Specialist in Voice and IP
• ACS - Avaya Certified Specialist – IP Telephony
• IP Telephony ACA - Avaya Certified Associate
• SDS - Avaya Services Delivery Specialist Certification

In short, you will not find a better-trained, more customer focused service team than the one at Carousel. We will deploy all of our resources to ensure that our customers have the service and support they need including:

• Dedicated Account Managers for each branch of the organization
• Dedicated Project Managers, Service Technicians and Design Specialists
• Dedicated 1-800 numbers for instant access to our help line
• Quarterly Technology Reviews to keep our clients up-to-date with the latest technology

In conclusion, Carousel Industries is a large, growing, financially stable, full service technology solutions provider with unparalleled dedication to its customers and a long history of success. You can trust Carousel to deliver the highest levels of design, implementation, service and support, now and into the future.