To Our Valued Customers,

During the holiday season there is always so much activity and personal business to attend to that it is easy to forget to thank our valued customers, like you, for your business. Despite the macro economics Carousel has finished another outstanding year and certainly unattainable without you, our loyal customers. We understand as times continue to be challenging you will look even harder at your vendors and partners to ensure you are making the best available choices. Carousel plans to be that choice and will continue to strive to exceed your expectations.

So on behalf of our entire organization again thank you, and may this holiday season bring you and your family all of the joy and happiness that you deserve.

Sincerely,
Jeff Gardner
CEO – Carousel Industries

Juniper switch aces initial test

By David Newman, Network World Lab Alliance.

Cisco take note: Juniper's EX 4200 switch not only fills a hole in a leading competitor's product line but also represents a credible alternative for enterprise access switching.
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Article contributed by: Juniper Networks

Speech to text is here!

A question I asked frequently is "when will we be able to read our voice mails?" The answer is: NOW. In partnership with Mutare and Spinvox, Avaya has released Speech to Text for Modular Messaging. Now you can have the system e-mail you a copy of your transcribed voice mail, for easy consumption via your mobile device or in Outlook. Read more »

Product Brief contributed by: Avaya

Meru Networks Brings Virtualization to Wireless LANs

'Virtual Port' Technology:
A Dedicated WLAN for Every Client Device Provides Wired Switch Reliability & Lowers Cost.

Top 5 Things to Know about Wireless LAN Virtualization: Lowers Cost, Improves Productivity, Predictable Performance, Improves Wireless Security and Easy to Scale.
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Article contributed by: Meru Networks

10 Ways Major Manufacturers are Using Video Conferencing to Increase Business Volume and Decrease Costs.

From managing global supply chains to grappling with shortages of skilled workers, manufacturers are addressing a host of educational and managerial challenges in today's marketplace. After conducting lengthy interviews with six IT managers at manufacturing facilities across the U.S., video conferencing has emerged as the key to solving a host of manufacturing challenges.
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Article contributed by: Tandberg

UT Southwestern Medical Center

Reduces Calls to Switchboard by 70% by Using a Speech-enabled Auto Attendant

UT Southwestern's faculty and staff were relying on paper directories that were often out-dated as soon as they were published. These directories were not "mobile-friendly," and did not easily adapt to constantly changing directory listings. With the acquisition of the St. Paul Hospital, UT Southwestern's six-year budget exercise was projecting the requirement to retain the 12 full time operators from St. Paul, just to manage the added switchboard traffic due to the hospital acquisition. At an average fully-loaded salary of $31,250 per year, the resulting budget estimate of $2,250,000 for staffing alone elevated the urgency of finding a better solution.
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Article contributed by: Nuance

Spending Too Much on Telecom?

Invoice Management Helps You Eliminate Carrier Overcharges and Reduce Processing Costs

If you're not sure what you're spending on your telecom network, services, and related business processes, you're not alone. Many organizations lack effective telecom expense management (TEM) - especially when it comes to wireless and mobile - and are spending up to 30% more than necessary, according to industry research. Read more »
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Article contributed by: Veramark