Closer To Customer is more than a series of webinars. It’s a road map for leveraging analytics, technology, and channels to create a stronger, more personalized customer service experience. Led by some of the most respected voices in the unified communications space, Closer To Customer will change the way you look at your customers, and how your customers look at you.
Featuring Blair Pleasant, President and Principal Analyst of COMMfusion LLC and co-founder of UCStrategies; Kevin Clukey, Senior Product Manager, Avaya; and Nick Kolintzas, VP - Engineering Operations, Engineering, Carousel Industries
Join Carousel and our distinguished guests for this groundbreaking webinar, where you’ll learn how to:
From speech to Web, text, social media and more, call center analytics are transforming the ways customers think and interact with brands. Don’t miss this rare chance to learn strategies and best practices from some of the industry’s most respected voices.
Featuring Michael Finneran, Principal, dBrn Associates; Christian Gilby, Director of Product Marketing, Aruba Networks; and Mike Burgess, Senior Director of Systems Engineering, Carousel Industries
Before you can get closer to your customers, you have to knock down a few barriers. This webinar will present ways to build a more connected workforce—and a better mobile experience.
When it comes to your mobile customers, you have to move faster. Learn how to transform your enterprise to create stronger, more lasting relationships.
Featuring Blair Pleasant, President and Principal Analyst of COMMfusion LLC and co-founder of UCStrategies; and Carousel’s Terence Fogarty, Contact Center Solution Consultant–Strategic Accounts
The days of “leave a message and we’ll call you back” are long gone. In the multichannel world, you have to think bigger. Join us for an overview of how multichannel changes the way you interact with customers.
From email to Web, chat, Web callback, SMS, video, social media and more, learn how to navigate the emerging multichannel world with the industry’s best thinkers as your guide.