Three-Part Webinar Series

Carousel presents “Closer To Customer,” a three-part webinar series focusing on building stronger brand-customer relationships.

Closer To Customer is more than a series of webinars. It’s a road map for leveraging analytics, technology, and channels to create a stronger, more personalized customer service experience. Led by some of the most respected voices in the unified communications space, Closer To Customer will change the way you look at your customers, and how your customers look at you.

In an ocean of data, how do you dive deeper to find the pearls?

Featuring Blair Pleasant, President and Principal Analyst of COMMfusion LLC and co-founder of UCStrategies; Kevin Clukey, Senior Product Manager, Avaya; and Nick Kolintzas, VP - Engineering Operations, Engineering, Carousel Industries

Join Carousel and our distinguished guests for this groundbreaking webinar, where you’ll learn how to:

  • Turn raw data into fresh insights.
  • Leverage advanced analytics to reveal what your customers really want.
  • Provide more personalized customer service.
  • Improve customer service while reducing costs.

From speech to Web, text, social media and more, call center analytics are transforming the ways customers think and interact with brands. Don’t miss this rare chance to learn strategies and best practices from some of the industry’s most respected voices.

Watch Today

RECORDED ON

January 22, 2014

Bridging the Distance: Connecting Your Workforce Anytime, Anywhere!

Featuring Michael Finneran, Principal, dBrn Associates; Christian Gilby, Director of Product Marketing, Aruba Networks; and Mike Burgess, Senior Director of Systems Engineering, Carousel Industries

Before you can get closer to your customers, you have to knock down a few barriers. This webinar will present ways to build a more connected workforce—and a better mobile experience.

Topics Include:

  • Engaging customers in the mobile environment.
  • How to provide more access, visibility & control.
  • Delivering true interactivity through emerging technologies like geo-fencing.

When it comes to your mobile customers, you have to move faster. Learn how to transform your enterprise to create stronger, more lasting relationships.

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RECORDED ON

February 5, 2014

Enhanced Customer Service From Unified Multichannel Delivery

Featuring Blair Pleasant, President and Principal Analyst of COMMfusion LLC and co-founder of UCStrategies; and Carousel’s Terence Fogarty, Contact Center Solution Consultant–Strategic Accounts

The days of “leave a message and we’ll call you back” are long gone. In the multichannel world, you have to think bigger. Join us for an overview of how multichannel changes the way you interact with customers.

Topics Include:

  • Optimizing the customer experience.
  • Increasing opportunities for new sales.
  • Choosing the channels that work best for you.

From email to Web, chat, Web callback, SMS, video, social media and more, learn how to navigate the emerging multichannel world with the industry’s best thinkers as your guide.

Register Today

DATE

February 19, 2014

TIME

2:00 pm - 3:00 pm ET /
11:00 am - 12:00 pm PT