Webinar Replays

Recorded On: May 29, 2014

Successfully supporting a distance learning strategy

As educators look to implement adaptive learning through globally connected and converged classrooms, it falls to the you to fit the pieces together. Join our panel of experts as we discuss the future of the connected classroom and how to support it. The panelist, including Dr. Samuel Conn CIO of Southern Polytechnic State University, will be answering all your questions about supporting distance learning strategies and technology in the classroom. With distance learning strategies becoming top priorities for educators and administration, the question becomes how can you provide a high quality end user experience while meeting all the specifications including... Read More ›

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Recorded On: May 28, 2014

Why it’s critical to have a Distance Learning Strategy

The face of education is continuously changing from large lecture halls to borderless classrooms allowing for a more pedagogical approach to education. Join our panel of experts as we discuss the future of the connected classroom. The panelist, including Dr. Samuel Conn of Southern Polytechnic State University, will be answering all your questions about distance learning strategies and technology in the classroom. The integration of a distance learning strategy is changing the future. Now is the time to start understanding the role technology will play in your classrooms not only presently, but in the future. Join us to hear from... Read More ›

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Recorded On: February 19, 2014

Get Closer To Customers Through Multichannel (Part 3)

Enhanced Customer Service From Unified Multichannel Delivery Featuring Blair Pleasant, President and Principal Analyst of COMMfusion LLC and co-founder of UCStrategies; and Carousel’s Terence Fogarty, Contact Center Solution Consultant–Strategic Accounts The days of “leave a message and we’ll call you back” are long gone. In the multichannel world, you have to think bigger. Join us for an overview of how multichannel changes the way you interact with customers. Topics Include: Optimizing the customer experience. Increasing opportunities for new sales. Choosing the channels that work best for you. From email to Web, chat,... Read More ›

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Recorded On: February 5, 2014

Get Closer To Customers Through Mobility (Part 2)

Bridging the Distance: Connecting Your Workforce Anytime, Anywhere! Featuring Michael Finneran, Principal, dBrn Associates; Christian Gilby, Director of Product Marketing, Aruba Networks; and Mike Burgess, Senior Director of Systems Engineering, Carousel Industries Before you can get closer to your customers, you have to knock down a few barriers. This webinar will present ways to build a more connected workforce—and a better mobile experience. Topics Include: Engaging customers in the mobile environment. How to provide more access, visibility & control. Delivering true interactivity through emerging technologies like geo-fencing. When it comes to your mobile customers, you have to move... Read More ›

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Recorded On: January 22, 2014

Get Closer To Customers Through Analytics (Part 1)

In an ocean of data, how do you dive deeper to find the pearls? Featuring Blair Pleasant, President and Principal Analyst of COMMfusion LLC and co-founder of UCStrategies; Kevin Clukey, Senior Product Manager, Avaya; and Nick Kolintzas, VP - Engineering Operations, Engineering, Carousel Industries Join Carousel and our distinguished guests for this groundbreaking webinar, where you’ll learn how to: Turn raw data into fresh insights. Leverage advanced analytics to reveal what your customers really want. Provide more personalized customer service. Improve customer service while reducing costs. Read More ›

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Recorded On: November 20, 2013

E911: Core Security for your IP Voice Network

In a workplace emergency, a person’s first instinct is to dial 911 and expect critical help to be dispatched without delay. And in traditional telephone networks, these assumptions remain true. But everything changes with IP voice and Unified Communications. Traditional 911 cannot support nomadic users, remote workers, detailed location information or centralized infrastructure; challenging the very foundations of workplace safety and security. Is your enterprise secure? Are your employees safe? Is your enterprise compliant with state and federal E911 legislation and regulations? In an emergency, what’s put at risk if your organization isn’t protected by a... Read More ›

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