Recorded On: February 19, 2014

Enhanced Customer Service From Unified Multichannel Delivery

Featuring Blair Pleasant, President and Principal Analyst of COMMfusion LLC and co-founder of UCStrategies; and Carousel’s Terence Fogarty, Contact Center Solution Consultant–Strategic Accounts

The days of “leave a message and we’ll call you back” are long gone. In the multichannel world, you have to think bigger. Join us for an overview of how multichannel changes the way you interact with customers.

Topics Include:

Optimizing the customer experience.
Increasing opportunities for new sales.
Choosing the channels that work best for you.
From email to Web, chat, Web callback, SMS, video, social media and more, learn how to navigate the emerging multichannel world with the industry’s best thinkers as your guide.

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