June 20, 2012

Consolidate Storage to the Data Center While Delivering Access at LAN Speeds

A wide area network (WAN) is the foundation of a globally connected enterprise, enabling collaboration, communication, business productivity, and risk mitigation. The performance of the WAN is critical to everything organizations do. Join Carousel Industries and Riverbed as we discuss how WAN optimization can change the way your business works by improving and accelerating application performance across the WAN while significantly reducing the amount of traffic on the network. You will learn to: Extend your data center to simplify branch IT management Improve recovery service levels Eliminate the need for backup in the branch Significantly reduce branch office IT costs Read More ›

Filed under: Webinar Replays

June 27, 2012

Three Trends That Are Re-Shaping the Contact Center

Today's contact center is no longer a cost center, but the face - and voice - of the brand. Customers now expect support via voice, social media and chat, which is changing the contact center. Agents expect the same user experience with devices and technology at work that they've come to expect from their personal devices at home - where they increasingly prefer to work. Join Carousel Industries and Jabra for this webinar where we discuss what contact center professionals need to think about right now - and the steps they need to quickly take to meet these... Read More ›

Filed under: Webinar Replays

July 12, 2012

Shortest Path Bridging: The Data Networking World Just Changed Forever!

Shortest Path Bridging: The Data Networking World Just Changed Forever! Shortest Path Bridging, or SPB for short, is a new technology that radically redefines how data networks are built in the enterprise, carrier, and even the home arenas. Dramatically combining the power of MPLS, OSPF, and PIM multicast, yet dramatically simpler than all of them, SPB creates an environment perfectly suited to the deployment of virtual and cloud-based services, all with a vastly superior total cost of ownership. With the IEEE recently ratifying SPB as the standard going forward to replace Spanning Tree and other traditional technologies, SPB’s... Read More ›

Filed under: Webinar Replays

July 18, 2012

How Session Border Controllers Let the Enterprise Realize the Benefits of IP Communications

How is it relevant to what is happening in the industry? Enterprise Session Border Controllers (E-SBCs) play a critical role in unified communications for the enterprise. They protect enterprise networks from security threats, cure incompatibilities between UC systems and network services and ensure service quality and reliability. In this webinar, Scott Yewell, Acme Packet’s senior product line manager for enterprise products, will provide details of the Acme Packet E-SBC features IT managers can exploit to take control and simplify their networks while lowering their costs. During this webinar you will learn about: Connecting UC and legacy telephony systems... Read More ›

Filed under: Webinar Replays

July 25, 2012

Operational Efficiencies Beyond the Phone

You’ve leveraged technology, such as call recording, quality monitoring and workforce management, to optimize the efficiency of customer-facing phone work. But what about all the off-phone work done in your call center and back-office operations? Off-phone work, such as call wrap up, transaction processing, and special projects can take up to 50% of an agent’s time. Can you forecast, monitor and manage this workload, and the impact it has on your service levels? This webinar will demonstrate how workforce optimization solutions from Verint Systems have been specifically designed to help contact centers and entire enterprises manage and... Read More ›

Filed under: Webinar Replays

August 28, 2012

Integrating Lync into your UC Environment

Join us for this webinar as we review Unified Communications solutions including Microsoft Lync™, Avaya Aura™, and Polycom RealPresence™. Our presenter Ed Wadbrook will present a vendor agnostic approach to understanding Unified Communications and the potential opportunities, value and implications of introducing UC into your business. Read More ›

Filed under: Webinar Replays

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