Recorded On: July 25, 2012
Off-phone work, such as call wrap up, transaction processing, and special projects can take up to 50% of an agent’s time. Can you forecast, monitor and manage this workload, and the impact it has on your service levels?
This webinar will demonstrate how workforce optimization solutions from Verint Systems have been specifically designed to help contact centers and entire enterprises manage and improve the quality and efficiency of off-phone work.
Filed under: Webinar Replays