Recorded On: June 27, 2012

Today's contact center is no longer a cost center, but the face - and voice - of the brand.

Customers now expect support via voice, social media and chat, which is changing the contact center. Agents expect the same user experience with devices and technology at work that they've come to expect from their personal devices at home - where they increasingly prefer to work.

Join Carousel Industries and Jabra for this webinar where we discuss what contact center professionals need to think about right now - and the steps they need to quickly take to meet these expectations.

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Filed under: Webinar Replays