Recorded On: May 17, 2016

Unleash the Voice of the Customer

Today’s technology advancements offer organizations insight into customers’ needs and wants. Analytics solutions are a powerful way to leverage the wealth of information you have already gathered to identify customer opportunities ahead of the competition. By providing complete access to customer data, including each customer’s interaction history with your company, your agents can make the service experience consistent, seamless and personalized.

During this webinar, we’ll discuss how analytics can help you:

  • Share information across the enterprise
  • Accelerate Sales
  • Improve Marketing Insights

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Filed under: Webinar Replays