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Success Stories

Carousel’s dedication to effective Cost Management and our consultative approach drive high-tech solutions which consistently generate measurable ROI while reducing cost of ownership. This price/performance methodology and our commitment to achieving every agency’s primary mission are demonstrated by our Success Stories.

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Utilities Provider

Carousel provided a new SIP based network utilizing Avaya Session Manager with a survivable Communication Manager system installed in the customer’s two core data centers.The mirrored data center locations provide redundancy for 100% of the customer’s infrastructure, as required by the utilities industry. As part of this backup component Carousel ensured they had their own dedicated communications – all customer communications connect to the core session manager environment via Avaya Telephony. In addition, Carousel layered in all UC features sets, including Avaya Flare, full SIP integration with Polycom Video and RMA Session Manager for group Admin management. Read More

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Civilian Military Organization

Carousel helped the customer migrate from old TDM technology to VoIP at 4 sites while accommodating the customer’s existing Cisco switching environment. The solution provided increased survivability and redundancy, affordable support, and accommodation for the customer’s future growth. These benefits were supplemented by cost savings generated from transitioning them to Carousel’s Software Support with Upgrades (SSU) model. Ultimately, Carousel’s solution reduced the customer’s operating expenses significantly while simultaneously providing them a mechanism to easily receive future upgrades.
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Federal Civilian Agency

The customer required Avaya maintenance at 34 locations throughout the East Coast. They wanted to consolidate their existing maintenance contracts and lower costs. Carousel provided comprehensive Avaya Maintenance Support across all 34 locations through a single contract, generating significant cost-cutting measures. Read More

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Department of Defense

The customer needed maintenance and repair services for its customer-owned Avaya telephone switching platforms and adjunct equipment to Base Communications Offices (BCOs) located within the local metro area. They required service at not less than 99.9% effectiveness level during peacetime, exercise, natural disaster, and conflict. Carousel maintained the appropriate levels of service, completed all moves, adds and changes, and provided all engineering and installation services on time and on or under budget. Read More

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Wireless Solution Generates Multiple Efficiencies

Customers across the country are increasingly pressured to accomplish more with fewer budgetary and staff resources. Carousel engineers were able to document optimum placements for wireless access points to ensure that this customer’s network would achieve maximum coverage and reliability with a minimum of hardware installations. This simplified the installations, reduced impacts to working environments and provided the flexibility the customer needed to plan their IT budgets conservatively. The resulting network today provides more than adequate bandwidth to support large classrooms of students, including streaming high definition video to laptop devices - one of the strategic program requirements and a major focus point for this project. Read More

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VoIP Solution Reduces TCO

This customer’s telecommunications architecture comprised an ad hoc collection of aged and varied phone systems that grew more expensive and harder to maintain as new components were added. In addition, the administrators required an upgrade process that included sophisticated planning, a long period of needs analysis, and an implementation team willing to work with them in exquisite detail. Carousel’s solution provided a robust local campus and intercampus network that included an extensive array of new features at a significantly lower Total Cost of Ownership. New applications allow the customer to efficiently manage much higher call volume and have also allowed them to form long range plans for growth and resource utilization. This new system is supported by a complete TMS system which enables management of changes to the system and network in a more efficient manner. Read More

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Cost Savings Generated by Data Center Efficiencies

The customer serves over 850 businesses and organizations in 24 locations with over $1.2 billion in assets. When their technical team determined that expiring Cisco equipment leases, escalating maintenance costs and upcoming manufacturer support terminations would place their network efficiency at risk, they selected Carousel to craft a new set of datacenter solutions that would offer the flexibility the customer needed to continue confident growth. Carousel helped successfully upgrade the datacenter switches and firewall routers to modern Juniper products, realizing significant cost savings that were subsequently invested in a sophisticated disaster recovery center, also planned and implemented with the assistance of Carousel. Read More

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Visual Communications Solution Reduces Time-to-Market for Significant ROI

The customer needed to effectively discuss a three-dimensional product in globally dispersed locations without having to rely on overseas travel and long shipping times – a common challenge in today’s age of globalization. Carousel’s solution allowed the company to eliminate an average of 30 trips annually from the United States to Asia, saving enormous costs and resources formerly spent on travel. The company’s go-to-market times have been cut on average by six to eight months - enough to significantly change their place in their industry and give them a powerful competitive edge in the marketplace. Read More

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VoIP Solution Generates Efficiencies

In order to continue providing a competitive quality of customer care, this customer’s nationwide phone network needed to be simplified, integrated and expanded into a single comprehensive dialing solution. The particular complexities of this fast-moving industry presented special challenges to the project. As the selected implementation partner, the Carousel Industries team engaged in a carefully coordinated work plan with both the customer and Verizon Business to finish the new phone system on time and on budget. In addition, the new network solution introduced countless efficiencies to the customer’s operations. Read More

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Successful PI Implementation in Compressed Timeframe

Due to an increase in facilities, the customer’s IT department was faced with sudden need to accelerate a three-year internal network upgrade plan to achieve the same technology and bandwidth goals in only one year. Carousel’s team completed a full campus IT infrastructure overhaul by the fall of 2010 in an implementation that included 10-gigabit HP data switches, a campus recabling project and a rollout of over 300 Aruba wireless access points. Read More

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Telecom Solution Generates 100% ROI in Under Two Years

The customer needed to replace a legacy telephone system with a Unified Communications solution that would help increase revenue and improve customer service. The customer’s assessment: In less than two years we have already received a 100% return on investment for our [new] communications solution. The advantages have more than paid for the system, especially in areas such as training and managing the sales team, one number for each individual in the company, and a single inbox for e-mails and voicemails. Now we’re looking at new applications, such as supporting our product portals in SharePoint with full Presence capabilities.” Read More

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VoIP Solution Generates Efficiencies in Compressed Timeframe

In the fall of 2010, the customer embarked on an ambitious plan to upgrade their headquarters phone system from an outdated architecture to an Avaya-based enterprise VOIP network. Despite a significantly compressed timeframe, Carousel completed the first phase of the new call center in time for the 2010 holiday season. The second phase, involving the full VOIP installation to the organization’s branches and programming of the IVR call response systems, is scheduled and on track for completion in 2011. Read More

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Visual Communications Solution Reflects Cost-Effectiveness

The customer contracted Carousel in April 2010 to review and analyze their videoconferencing technology needs and to design a complete replacement to provide a consistently intuitive meeting room experience throughout their extensive facilities. During the course of the solution implementation, internal engineers and management came to realize the increasingly significant opportunities available in today’s rapidly advancing realm of audio-visual communications technology. Carousel’s solution ultimately provided the balance of cost effectiveness, versatility, long term scalability and optimized user experience that the pharmaceutical research giant needed. Read More

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Contact Center Streamlines Operations

The customer has regional offices throughout the Midwest and Southeast. When the disparate telephone systems at several of their 11 locations were approaching end-of-life status, the customer management team decided to acquire a company-wide telecommunications solution that would provide a strong foundation to meet the current needs of the business and to support future growth. Carousel’s resulting solution has streamlined business processes, increased operations productivity, and generated significant savings for the organization. Read More

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Efficiencies Anticipated with Wireless Solution

When the customer issued a request for proposals on their new wireless project, most proposed solutions failed to meet all of the specified requirements. Experienced and knowledgeable about customer’s business and varied technology needs, Carousel Industries proposed a highly scalable solution based on state-of-the-art Aruba wireless networking which would offer reliability, security and ample bandwidth availability - along with the centralized management options that Hartford was searching for. The customer’s new Aruba-powered wireless architecture is scheduled for full implementation in the summer of 2011. Read More

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For more information on Carousel Industries Government Solutions, contact
Rick Parker - .(JavaScript must be enabled to view this email address) or
Brian Kiel - .(JavaScript must be enabled to view this email address).