Internet-based insurance providers (thriving on smaller footprints and lower overhead) are forcing larger firms to consider new business models refocusing on the consumer. Evolving industry-specific applications allow smaller firms to sustain a consistent brand presence not previously possible across customer interactions. How can technology facilitate this transition for firms who have remained old-school?
The Carousel insurance industry teams understand the nuances of this market shift and how larger providers can adopt or expand technology that will enable direct-to-consumer selling, bypassing the brokers of yesteryear. Insurance carriers can expect the following benefits from Carousel technology solutions.
Cross-channel information-sharing between agents
Broadened online presence, network flexibility and scalability
Increased customer access to self-services options
Enhanced customer service from unified, multichannel delivery
Contact Center, VoIP, Cloud Voice
Contact Center, Voice, Video, Mobility, Presence
Networking, Security, Virtualization, Data Center, Power & Cooling
Audio/Visual, Video Conferencing, Cloud Video