Although cost control is important, customer satisfaction is the industry’s top hot button. This is especially pressing thanks to rising customer standards for each point of customer contact. How can today’s insurance carriers balance the need for cost control with the equally critical need for outstanding customer service?
We realize the potential power in maintaining top-of-the-line call center interactions from the very first point of customer contact. Our engineers have mastered the tools to cultivate successful ongoing customer relationships. From social media integration to video in the cloud, we can help your customers connect with the human element behind your company name and nurture that relationship to success.
Faster customer response times with Agent wireless capabilities
Deeper understanding of call factors from call center analytics
Flexible, scalable service models for hosted solutions
More granular data derived from call retention and abandonment assessments
Contact Center, VoIP, Cloud Voice
Video, Telephony, Voice and Collaboration
BYOD Devices, Wireless Infrastructure Components
Audio/Visual, Video Conferencing, Cloud Video