Today’s manufacturers are competing with far more than just the local widget shop. Thanks to nearly ubiquitous internet access and mobility options, savvy shoppers know how to surf the web for a better deal, making customer satisfaction a critical differentiator. How can technology preserve your customer base?
Our manufacturing team understands how to best leverage today’s high-tech solutions to ensure your customer support is stellar and your SLA performance is optimized. We guide you through best practices on how to achieve the “customer intimacy” and quality management you need in order to match your most skilled agents with a difficult customer call. And we make sure your technology will support the sustaining relationships your customers will value above your competition.
Faster customer response times with Agent wireless capabilities
Deeper understanding of call factors from call center analytics
Flexible, scalable service models for hosted solutions
More granular data derived from call retention and abandonment assessments
Contact Center, VoIP, Cloud Voice
Contact Center, Voice, Video, Mobility, Presence
BYOD Devices, Wireless Infrastructure Components
Audio/Visual, Video Conferencing, Cloud Video