Thanks to nearly ubiquitous internet access and rising global competition, protecting the customer base is a pressing pain for members of today’s retail industry. How can retailers increase and improve points of customer contact in order to hold on to what’s yours?
Call Center analytics has grown into a veritable science, providing opportunities for detailed measurement and assessment at every customer touchpoint. And Carousel’s Call Center Consultants are the “mad scientists” behind those solutions, deciphering the data to reveal surprising insights on buying behavior. The verdict is loud and clear – our retail customers enjoy high retention rates and ROI, thanks to Carousel retail solutions.
Enhanced call center analytics and capabilities
Faster customer response times leveraging specialized agent expertise
More granular data on call retention and abandonment
Increased agent accessibility via wireless solutions
Product promotions aligned to customer needs
Contact Center, VoIP, Cloud Voice
Contact Center, Voice, Video, Mobility, Presence
BYOD Devices, Wireless Infrastructure Components
Audio/Visual, Video Conferencing, Cloud Video