How can I boost customer retention and build customer loyalty with technology?

Thanks to nearly ubiquitous internet access and rising global competition, protecting the customer base is a pressing pain for members of today’s retail industry. How can retailers increase and improve points of customer contact in order to hold on to what’s yours?

Call Center analytics has grown into a veritable science, providing opportunities for detailed measurement and assessment at every customer touchpoint. And Carousel’s Call Center Consultants are the “mad scientists” behind those solutions, deciphering the data to reveal surprising insights on buying behavior. The verdict is loud and clear – our retail customers enjoy high retention rates and ROI, thanks to Carousel retail solutions.

Enhanced call center analytics and capabilities

Faster customer response times leveraging specialized agent expertise

More granular data on call retention and abandonment

Increased agent accessibility via wireless solutions

Product promotions aligned to customer needs

Take a closer look at our technology solutions:

Voice Solutions

Contact Center, VoIP, Cloud Voice

Cloud Solutions

Contact Center, Voice, Video, Mobility, Presence

Wireless

BYOD Devices, Wireless Infrastructure Components

Video Solutions

Audio/Visual, Video Conferencing, Cloud Video