How can America’s Public Safety Answering Points (PSAPs) ensure they deliver emergency services quickly, reliably, and professionally? By using Next Generation 9-1-1 (NG9-1-1) call processing solutions designed, integrated, implemented, monitored, and supported by Carousel. Working with our NG9-1-1 system partners—and backed by our state-of-the-art Network Operations Center (NOC), which proactively solves problems before they emerge—we provide a complete, interoperable family of remote and onsite services.
Trust Carousel to meet all your NG9-1-1 needs.
Airbus DS Communication systems form the communications backbone in more than 65 percent of PSAPs nationwide, and it has been a trusted public safety systems provider for more than four decades.
The new benchmark for NG9-1-1 call handling. Scalable, flexible, reliable, with a modern, configurable user interface that’s key to the company’s integrated, geospatial multimedia platform.Download PDF
An MIS solution built with an intuitive reporting engine, advanced data mining tools, and the ability to associate related events. Easily integrates with new media and data sources.Download PDF
We provide i3, NG9-1-1 applications that equip our customers with the functionality they need both today and for the future, enabling them to adopt an SMS to 9-1-1 technology.Download PDF
Enables call takers to field calls, determine location (wireline, wireless, VOIP) in real time, and instantly dispatch first responders. Integrates with computer-aided dispatch and other critical apps.Download PDF
The SmartPoint™ Managed Services offering monitors and aggregates information across an organization’s entire infrastructure, inclusive of networks, NG9-1-1 applications, hardware, software, server and workstation operating systems. Carousel’s deep expertise in technologies like IP telephony, data networks and call center applications makes its managed services solution a perfect fit for agencies migrating to or seeking support for NG9-1-1. By leveraging SmartPoint™ Managed Services, agencies can have complete confidence that their mission critical NG9-1-1 systems are performing optimally.
As public safety technologies continue to evolve rapidly, Carousel’s 10,000-square-foot, 24x7 Service Center and 100-seat Network Operation Center (NOC) support mission-critical solutions for an increasing number of Public Safety Answering Points (PSAPs). Today, more than 100 Public Safety customers utilize our services and we support more than 1,500 9-1-1 seats across 170 locations. During the design, planning, implementation and cutover stages, customers can rely on Carousel to deliver consistent results by leveraging our nationwide service depots. Carousel has made the necessary investments in systems and personnel needed to effectively service and support entire solutions; having made those investments, the Carousel NOC seamlessly manages critical applications and the networks upon which they ride.More NOC details