Carousel has selected Cassidian Communications as its NG9-1-1 solution provider for our Public Safety clients. This exclusive relationship provides all the benefits that come from focusing on a single best of breed offering while working in exceptionally close relationship with the selected solution provider.
Carousel has established itself as a major national partner and works in close partnership with Cassidian’s engineering, product support and field personnel. Carousel’s full commitment to Cassidian Communications sets the stage for a tightly integrated working relationship that would not be otherwise achievable.
Cassidian Communications has consistently proven itself to be the solution provider most trusted by the Public Safety community. With systems in more than 65% of PSAP’s across the nation, Cassidian has built a solid reputation for reliability and performance. The selection of Cassidian Communications as its exclusive NG9-1-1 partner is consistent with Carousel Industries long history of partnering with best of breed industry leading companies.
Bringing the best features of these two nationally acclaimed products together, the VESTA/Sentinel 4 system establishes the new benchmark for NG9-1-1 call taking. It combines Session Initiation Protocol (SIP) call handling with advanced Cassidian Communications call control technologies to support the emergency and administrative call taking needs of PSAPs with up to 250 positions. It also includes standard telephony features, e.g., Automatic Call Distribution (ACD), one-button transfer and dynamic conferencing. Plus its flexible, open architecture often eliminates the need for a traditional PBX, reducing call center costs and easily accommodating single and multi-site (geo-diverse) deployments.
Most importantly, the VESTA/Sentinel 4 system features an all-new, highly configurable and vastly intuitive user interface, considered a foundational component of our next generation integrated, geospatial multimedia platform. LEARN MORE
Aurora solution offers an advanced, but intuitive reporting engine and data mining solution. It provides easy to run standard reports while at the same time allowing users to build customized, ad hoc reports or dashboards.
The Aurora solution also adds a number of new emergency call center key performance indicators (KPIs). Agent efficiency factor and ready/not-ready ratio are just a couple of the new KPIs that are automatically pre-calculated and available in the Aurora solution’s data warehouse.
The Aurora solution automatically associates related events, simplifying incident reconstruction, organization, searching and archiving. The Scenario Management System allows users to create their own associations and save them under a user defined scenario name. It also offers integration with leading digital logging recorders so users can retrieve recordings directly.
Built on state-of-the-art technology, the Aurora solution allows effortless integration with new media and data sources, such as text and email messages, audio analytics and video triggers as they migrate into the next generation emergency call center. LEARN MORE
ORION™ Vela®, an advanced mapping solution from Cassidian Communications makes it possible for mission critical call takers to field calls, determine caller locations (wireline and wireless) and immediately dispatch the appropriate first responders.
With superior mapping functionality, an intuitive, information rich graphical user interface (GUI), and scalable design, the ORION Vela solution allows for enhanced customization of its display, integrates seamlessly with the Cassidian Communications VESTA® and Sentinel® call taking platforms, and supports computer-aided dispatch (CAD) operations. The ORION Vela solution can also act as a standalone mapped automatic location identification (ALI) system. LEARN MORE
For more information on Carousel NG9-1-1 Call Processing Solutions, contact: