NICE SmartCenter suite of workforce optimization products enables contact centers to drive performance, boost operational efficiency and ensure regulatory compliance. NICE SmartCenter products deliver contact center workforce optimization through unified interaction recording, quality management, workforce management, interaction analytics, performance management, real-time agent guidance and customer feedback as well as business solutions to maximize the value businesses generate from their Customer Dynamics by impacting interactions across all communication channels and in real time.
In addition to the SmartCenter suite, NICE Perform eXpress delivers low-cost call recording, providing the power of high-end call recording solutions, just on a smaller scale. Small and medium-sized contact centers (SMCC) and branch offices are not so different from large corporate contact centers and their business requirements are similar. Like large centers, they need robust call recording to ensure regulatory compliance and quality management. NICE Perform eXpress is easy-to-install, low-cost call recording software designed to address the unique requirements of SMCCs and financial branches.
For additional information visit www.nice.com
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