Starfish is a Carousel Preferred Partner
Management of the changing user population is difficult. We are forced in today’s economy to do more with fewer resources. Demands by users for faster response to their change requests are ever-present. Types and quantities of servers that require individual user administration grows faster than the headcount required to support them.
Nearly every application designed today provides for automation of management interfaces through LDAP or a similar protocol, yet few enterprises have taken advantage of that fact to streamline their processes and automate user record manipulation.
Starfish provides telecom management automation and directory solutions for communication systems.
Starfish technology enables organizations to leverage existing IT infrastructure and apply streamlined business processes to manage telecommunications. Integration of telecom management with IT infrastructure enables innovative solutions that leverage existing enterprise directories, databases and processes to automate and simplify administration.
Time consuming and repetitive move, add and change transactions are replaced with automated solutions that integrate with existing work flow:
- Phones and voice mailboxes are automatically provisioned when users are added or removed from HR databases or enterprise directories
- Contact center agent on-boarding and off-boarding is fully automated including all required telecom resources
- Voicemail and IP phone passwords are automatically synchronized to establish a unified telecom password
- Simplified telecom management enables unified administration of telecom resources
The Starfish portfolio of solutions along with professional services will help improve your telecom operation, reduce the total cost of ownership and allow telecom managers to do more with less.
Starfish professional services includes developing custom telecom management and enhanced telephony solutions.
Starfish Directory Manager
Starfish Directory Manager provides a unified administration interface to simplify provisioning and managing telecom resources.
Using an intuitive configurable interface, Starfish Directory Manager enables telecom administrators to identify users in the enterprise directory like Microsoft Active Directory or HR databases in order to provision and/or modify:
- Avaya Communication Manager Phones
- Avaya Communication Manager Contact Center Agents
- Avaya Call Management System (CMS)
- Avaya Modular Messaging Mailboxes
Starfish Directory Manager fields are fully configurable to address specific business needs and target audiences. For example, telecom administrators may have a broader set of telecom related fields than help desk staff.
Using Starfish-developed solutions, Carousel has helped our clients to save thousands of dollars in total cost of administration by automating and streamlining process. Speak with your Carousel representative today to begin exploring ways to begin saving on administration costs now!
Starfish Specializes in
- Auto-provisioning Telecom Resources through Microsoft Active Directory
- Maintaining an Authoritative Source of Telecom Data
- Managing Telecom Passwords
- Managing Voice Mail Distribution Lists
- Auditing PBX Change History
- Monitoring Trunk Performance
- Managing Phone Directories
- Custom Management Solutions
Starfish Resources
For additional information visit http://www.starfishassociates.com
Partners Resources
Starfish Associates