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Carousel is Avaya's premier technology solutions and service provider designing, implementing and maintaining powerful converged communication networks for enterprise customers nationwide.

As a top Avaya Business Partner, Carousel specializes in Avaya solutions for VoIP Telephony, Unified Communications and Contact Centers enabling businesses worldwide to achieve marketplace advantage. Avaya’s Global Services provide small to large companies comprehensive service and support.

Avaya Specializes in

• Unified Communications
• VoIP Telephony
• Contact Center Technology

Avaya Resources

• Avaya Products Overview
• Avaya Resource Library

For more information visit http://www.avaya.com

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Carousel has earned many technical certifications from Avaya.

Avaya Implementation and Support Services:

Service Expert
The Service Expert specialization recognizes partners who have created a services practice that provides expertise to meet customer implementation and support requirements for Unified Communications or Contact Center solutions. Partners with this specialization often co-deliver these services with technical experts from Avaya Professional Services.

SME Expert
The SME Expert specialization recognizes Avaya-authorized partners that have demonstrated proficiency and expertise in the sales and services delivery of Avaya IP Office.

Avaya Certifications:

ACSS (ACS)– Avaya Certified Solutions Specialist
Messaging / VoIP Telephony /Call Center/ ECG/SME

ACIS (ACA)– Avaya Certified Implementation Specialist
Messaging / VoIP Telephony / Call Center/ECG/SME

APDS – Avaya Professional Design Specialist
Messaging / VoIP Telephony / Call Center/ECG

• ACIS – IPT Implement/Maintain
• ACSS - IPT Implement/Maintain
• ACIS - IPO Implement/Maintain
• ACSS – IPO Implement/Maintain
• ACIS - Modular Messaging/Msg Networking & One X
• ACSS – Modular Messaging /Msg Networking & One X
• ACIS – Session Manager/Implement/Maintain
• ACSS – Session Manager/Implement/Maintain
• ACS – Call Center Implement/Maintain

Nortel Certifications:

• Agile Communication Environment (ACE) Installation & Configuration - Full Service
• Business Communications Manager (BCM) 50/200/400/450 Full Service
• Contact Center Manager Rls. 7.0 Full Service
• CallPilot 5.0 - Full Service
• Communication Server 1000 Rls. 6.0/7.0 - Full Service
• Avaya Aura Contact Center 6.0 - Service Assist
• Media Processing Server 500 - Service Assist