Since 1994, Zeacom has been developing award winning Contact Center, Unified Communications and Business Process Automation software solutions. With offices in the United States, United Kingdom, Australia and New Zealand, Zeacom serves over 4,000 customers in 30 countries across the globe. ZCC is ideal for organizations with up to 2,500 desktops and unified contact centers, with up to 800 agents.
Zeacom Communications Center (ZCC) integrates seamlessly with Avaya products as a fully certified DevConnect partner. And as a Microsoft Gold partner, ZCC is fully integrated with Microsoft Messenger, Exchange and the Office suite, and ensures interoperability with Microsoft Office Communications Server and Microsoft Lync.
Zeacom Communications Center provides:
- Fully featured Multimedia Contact Center (Email, Fax, Chat, SMS)
- Contact Center Routing and Reporting
- Business Process Automation: solutions such as dynamic IVR, speech recognition, database integration & voice recording
- Easy Integration to databases such as MS Dynamics CRM,Salesforce.com
- Microsoft OCS gateway and click to dial functionality
- Voicemail and Unified Messaging
- Mobility
- Presence and Desktop Applications
- Operator Console
- Call Recording and Agent Evaluation
- Much, much, more!
Learn more about Zeacom
For additional information visit www.zeacom.com
Receive Email Alerts