CI enhances the customer’s calling experience though innovative and intuitive cloud and premise based solutions designed specifically to enhance the customer self–service experience and streamline the management, creation and administration of the voice portal platform and applications.

Developing a portfolio that includes self-service IVR, CTI, Messaging, and Vertical Applications has allowed CI to create solutions with real world application. This is in part because of CI’s intimate understanding of customer needs and call flow coupled with a partner community that is committed to providing their customers with a best in breed product.

Some of the most commonly used applications are;

  1. Appointment Reminder: an industry wide standard, this application lets you know when your patients or clients have a scheduled appointment and sends them a reminder insuring that the appointed time will not go unused
  2. Community Notification: the perfect application for, school closings, marketing, upcoming events, campaign messages, or any other type of announcement you want to broadcast to a specific audience.
  3. eDialer: provides a great alternative to more expensive predictive dialers used by contact centers and automates out calling when the agent is ready to engage their next customer
  4. Click-2-Dial: brings control of the call to the agent, and eliminates those awkward pauses, increasing the likelihood of reaching your intended audience.
  5. Agent Survey: provides follow up surveys post customer/contact center interaction.

eONE, CI’s latest additional to the product portfolio, is a universal voice portal platform that includes:

  • All that was so successful with CI’s eVP IVR and eCI VXML tools
  • Flexibility of supporting a mixed telephony and cloud environment.
    • Cloud to Cloud
    • Cloud to Premise
    • Client to Cloud
    • Provisional (or on demand) Cloud
  • Over 30 bundled applications that Includes cross-industry applications commonly used in most companies today

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