Carousel Industries, the Premier Avaya Reseller,
Chooses CyberTech as Compliance Recording Partner
- CyberTech Selection Followed Exhaustive Evaluation Process
- Only CyberTech Met Partner Criteria for Flexible and Customized Voice / Data Recording to Contact Center, Public Safety and Financial Services Industries
Exeter, RI and White Plains, NY, May 18, 2009 — Top Avaya reseller and communications integrator, Carousel Industries, and CyberTech North America, the leading solution provider for quality and compliance recording, today announced an agreement to partner in a range of compliance and quality communications solutions for the Avaya platform. Carousel is the number-one Avaya business partner in software and systems design for converged communication networks to the enterprise.
Carousel selected CyberTech to complement an unsurpassed solution suite for quality and compliance recording to the nation’s largest industries, including financial services, contact centers and public safety. In line with a 97-percent rating for customer satisfaction, Carousel chose CyberTech following an intense partner-review process not typically undertaken in its sector.
“We consistently achieve unparalleled levels of service delivery to the nation’s most demanding technology organizations through our best-in-class, single-source approach,” said Rick Houlihan, Technology Director, Carousel Industries. “For this reason, we extensively reviewed, and ultimately selected, CyberTech for a range of existing and prospective recording applications to add even greater value to the Avaya channel.”
As Avaya’s premier solutions provider, Carousel designs, implements and maintains powerful converged communication networks. Carousel offers a full suite of solutions and services encompassing VoIP, data infrastructure, wireless, security, disaster recovery, and managed services. The company has achieved elite partner status with the world’s top technology companies, including Extreme Networks, Juniper Networks and APC, in addition to Avaya.
CyberTech offers award-winning voice and data recording software that returns value and dramatically reduces time to profitability through an open architecture, full scalability and unsurpassed ease of use. CyberTech is deployed globally to the world’s largest contact centers, financial services companies and public safety organizations
About CyberTech
CyberTech International is a leading supplier of voice logging and communications recording solutions with global operations and offices throughout Europe, Asia, Middle East and the Americas. It is among the fastest growing data communications providers and a recognized innovator of voice recording and monitoring applications that drive efficiencies in the capture, storage, retrieval and playback of voice, radio and data communications. CyberTech offers a worldwide suite of innovative recording technologies that enable organizations to achieve the highest levels of performance, quality assurance and liability protection while supporting existing business processes. With solutions deployed widely throughout organizations in the public safety, financial services and call center markets, CyberTech uniquely adds value through the use of commercial off-the-shelf (COTS) products and applications that are scalable, turnkey, and easy to implement over a virtually unlimited number of channels. An unsurpassed commitment to customer satisfaction additionally assures maximized technology investments and quality of customer contacts without proprietary hardware, complex integrations or expensive software upgrades. For more information, visit www.cybertech-int.com.
About Carousel Industries
Carousel Industries is the premier technology solutions provider designing, implementing and maintaining powerful converged communication networks for enterprise customers nationwide. Utilizing a single-source approach, Carousel offers a full range of solutions including IP Telephony, Data Infrastructure, Unified Communications, Video, Power and Cooling, IVR, Wireless, Security, Speech Applications and much more. We also provide a complete range of services from Design Engineering, Installation and Project Management to Repair, Remote Monitoring, Support Agreements, Managed Services and Financing. Carousel has achieved elite partner status with the top technology companies in the world including Avaya, Juniper Networks, Extreme Networks and Microsoft.
Media Contact
Carousel media contact: - Lucy Graham, 860.760.5285, .(JavaScript must be enabled to view this email address)
CyberTech media contact: Alice Ducq, 800.707.9190 x85, .(JavaScript must be enabled to view this email address)
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