Filed Under:

  • Application: Contact Center
  • Market: Insurance

Entirely lacking call control visibility between their 20 locations, Arbella wanted more than a new PBX. They needed a new contact center platform that would improve their workflow, offer detailed reporting and call tracking, and could seamlessly mesh with their regular business operations. In addition, their mobile workforce needed IP-based telephony support that Arbella’s legacy Nortel platform couldn’t provide.