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Brochures: Solutions
Cabling Services
Although today’s business communications enterprise networking environments are increasingly incorporating wireless technology, good old copper wire remains a fundamental component of critical voice, video and data information exchange.
Carousel Application Server (CAPS)
Our Carousel Application Server (CAPS) provides a head start on the traditional software development cycle, eliminating the extra cost and time associated with CTI custom work.
Carousel Contact Center Consulting (4C)
Carousel’s Contact Center Consulting (4C) experts specialize in crafting solutions for the unique needs of the Contact Center environment. We understand that your Contact Center is your lifeline to your Customers. Our solutions align the best technologies with your customers’ needs and expectations.
Carousel Software
Carousel Software is the final step in the Carousel development realm. Our in-house expertise allows us to craft end-to-end solutions for Enterprise environments without the time and expense of integrating external SMEs into our development cycle.
Carrier Services Brochure
Carousel’s Carrier Services provides a wide array of voice, video and data services to accommodate multiple devices from disparate locations. Our architects have the expertise to integrate your systems, applications and network services to create solutions addressing your core business challenges.
Converged Solutions
Carousel’s holistic, consultative approach, deep technical expertise, and extensive partnerships allow us to deliver secure integrated solutions which transform our customers’ businesses.
Data Center Potential Efficiencies
Carousel can help analyze your data center for potential efficiencies which may save you up to 52% on your capital and operational expenses.
Data Services - Value Proposition
Our holistic approach, deep technical expertise and strong partnerships with industry leaders allow us to keep pace with the constantly evolving technical landscape.
Global Services
Carousel has established a Global Support team that mitigates the risks and challenges that often come with an international implementation.
Government Solutions
Carousel Industries successfully designs, delivers and supports telecommunications, unified communications, videoconferencing, virtualization and data networking solutions for Government agencies.
Integrated Cooling Enclosure ICE Brochure
Carousel’s Integrated Cooling Enclosures keep your wiring closets at their ideal temperature for optimal network and battery health.
Microsoft Lync Server 2011
Learn how instant messaging (IM) within your enterprise can revolutionize your ability to collaborate across geographies and increase business velocity.
Nortel Solutions
Carousel’s newly created Nortel Solutions Group spearheads our wholehearted commitment to the Nortel base. Our consultative approach naturally lends itself to joining forces in support of that market segment and our vast partner network reflects our ability to collaborate with industry leaders.
Physical Infrastructure ICE
Carousel ICE (Integrated Cooling Enclosure) provides a robust protective cabinet and cooling solution for applications ranging from large server rooms to small telecom and wiring closets.
Physical Infrastructure Overview
Ensuring your Physical Infrastructure (PI) is up-to-date is critical to keeping pace with the technologies that are fundamental to today’s business environment.
Power and Cooling Brochure
Is your company faced with reducing costs? Does your company have a “go green” initiative? Do you have any Power and Cooling efficiency concerns?
Secure Mobility for Higher Education
Today’s academic environments must support applications and services for users on a variety of mobile devices. Blackberries, iPhones, Androids, Windows mobile phones, tablets, pads and laptops have all become part of the learning experience, requiring the same level of service previously only required by a dorm-room desktop computer.
Unified Communications Brochure
The key to a company’s success is good communications. Anytime, anywhere communications is essential in a mobile and geographically diverse workforce.
Unified Communications Microsoft Brochure
Carousel Industries, a Microsoft Gold Certified Partner, offers an array of services surrounding the Microsoft UC related products.
Unified Communications Network Assessment Brochure
Unified Communications applications carry tremendous benefits but should be incorporated carefully to avoid straining your network. Carousel’s team of certified engineers can evaluate your environment to ensure it functions at optimal efficiency.
Unified Communications Whats Your Challenge Brochure
Carousel is not just a reseller – we solve our customers’ business challenges with technology.
Video Conferencing and Carousel Capital Finance
We find that buyers tend to focus on their technology selection, not its acquisition. We suggest shifting the focus to how you acquire your hardware, not just what you acquire. This shift is where the expertise of Carousel Capital Finance can transform your technology acquisition experience.
Video Conferencing and Mobile Solutions
Carousel’s Visual Communications and Collaboration Group offers the high-end expertise to design, create, integrate and support compelling visual communications solutions for our customers’ network infrastructures, helping reduce costs and increase efficiencies. Our solutions provide a clear return on investment for both large and small organizations spanning numerous verticals.
Virtualization Acceleration
Our Virtualization Acceleration Solution is a turnkey solution specifically designed by Carousel to address mid-sized businesses.
Virtualization for Enterprise
Carousel consultants will work with you to develop a roadmap that gets you from basic virtualization to having a fully functional private cloud.
Visual Communications Brochure
Carousel’s Visual Communications and Collaboration Group offers the high-end expertise to design, create, integrate and support compelling visual communications solutions for our customers’ network infrastructures, helping reduce costs and increase efficiencies.
Wireless Networking
Carousel offers a total Wireless Solution from edge switching to access points, with a focus on consolidating points of management across your network.
Brochures: Services
Carousel Capital Finance
Carousel Capital Finance offers a wide range of financial structures, knowledge and industry experience which you can leverage to acquire the solution that is best for your business AND your budget.
Carousel Capital Finance - Maintenance
Capital Finance has partnered up with our own Maintenance & Support division to create a unique program designed to provide customers with a standard Carousel Maintenance Contract which includes a technology upgrade.
Carousel Maintenance Support
Carousel’s Maintenance Support plans include options addressing a wide range of requirements, so you can focus on your business, not your network.
Carousel Public Safety Solutions
Carousel Industries is partnering with Cassidian Communications to offer robust 9-1-1 call processing applications.
Carousel Shield
Carousel’s Shield can save your business thousands of dollars while keeping your technology ahead of the curve.
Contact Center Optimization Assessment
Streamline the effectiveness and efficiency of your most vital contact center operations.
Customer Solutions Center Brochure
Provides a single locale for our customers to collaborate with our sales, services, testing, demonstration, engineering and educational teams.
Desktop Virtualization Assessment
Enhance your company’s desktop power and productivity with virtualization solutions. Expect a comprehensive desktop inventory to determine how suitable your corporate infrastructure is for a comprehensive virtualized desktop solution.
IP Office Support Brochure
The Carousel Support Agreement was created to provide the total protection you need to guarantee maximum up-time and reliability of your Avaya system.
Managed Services Brochure
Outsourcing your Managed Services ensures a consistent, reasonable monthly cost devoted to your communication systems, which allows for financial management and planning, not to mention peace of mind.
Network Operations Center Brochure
Our NOC is a one-of-a-kind, state-of-the-art nerve center, keeping constant vigilance over your critical Voice, Data and Video networks, applications and Infrastructure.
Power, Cooling & Environmental Assessment
As today’s enterprises prepare to optimize for the challenges of next generation computing and networking applications, Carousel Industries’ Power and Cooling Quick Check delivers the confidence you need to make intelligent IT planning decisions.
Remote Alarm Monitoring Brochure
Customers who use Carousel Remote Alarm Monitoring have found that their systems are running about 30% more efficiently.
Secure Mobility (BYOD) Readiness Assessment
Prepare your enterprise for the growing impact of mobile devices in the workplace. This assessment provides complete analysis of your network’s efficiency and scalability to determine the health and versatility of your wireless environment.
SmartPoint Focus
Carousel’s SmartPoint solutions leverage next-generation intelligence technology and industry-leading practices to shift the burden of monitoring off your shoulders and onto ours, so you can focus on your strategic business objectives.
SmartPoint Infrastructure
Carousel’s SmartPoint solutions leverage next-generation intelligence technology and industry-leading practices to shift the burden of management off your shoulders and onto ours.
SmartPoint Monitoring Platform Brochure
SmartPoint monitoring platform is a premium support service designed to monitor and manage your entire voice/data infrastructure.
SmartPoint Voice
Carousel’s SmartPoint solutions provide a proactive monitoring and management experience uniquely different from other point-based applications.
Video Readiness Assessment
Prepare your enterprise for the productivity of video conferencing and telepresence solutions. We’ll conduct a thorough review of your network to determine your current capacity for utilizing video services, followed by a report of remedies for weaknesses in your network.
VoIP Readiness Assessment
Learn how to optimize your enterprise telephony with the power of VoIP telecommunications. This is a complete evaluation of your current network infrastructure, including an Avaya best practice and gap analysis.
Brochures: Company Information
Carousel Overview Brochure
Carousel Industries designs, delivers and supports enterprise-level unified communications, virtualization, infrastructure and security solutions for companies across the nation.
Carousel University Brochure
Carousel University has been designed to enable customers to be continually educated on our ‘best-in-class’ offerings in the constantly changing technology landscape.
Case Studies
Case Study: AAA
In the fall of 2010, AAA SNE embarked on an ambitious plan to upgrade their headquarters phone system from an outdated architecture to an Avaya-based enterprise VOIP network.
Case Study: Baltimore Orioles Baseball Team - VoIP, Wireless, Data
Carousel Industries and the Orioles IT team successfully completed the necessary stadium upgrades in time for spring training to begin in February 2011.
Case Study: Barrow County School District
In their search for higher quality alternatives to commercially available Internet services, Barrow County considered a truly innovative possibility - and one that, ultimately, would propel the midsized Georgia public school district directly into the heart of one of America’s greatest current educational challenges.
Case Study: Ciena Corporation - SIP, UC
Needing a comprehensive plan for updating their entire data and voice network into a single scalable, cost effective architecture, Ciena contracted Carousel Industries in August 2010 to develop a next generation SIP telecommunications strategy.
Case Study: Dean College
Thanks to strong teamwork between the Carousel Industries and Dean College technology teams, the complete network overhaul effort was completed in time for the return of students in August 2010.
Case Study: Hartford Fire Insurance Company
When Hartford Fire Insurance Company issued a request for proposals on their new wireless project, most proposed solutions failed to meet all of Hartford’s requirements.
Case Study: Jet Blue
Working hand in hand with JetBlue and Verizon Business, the Carousel engineers revised the implementation schedule to accommodate JetBlue’s needs.
Case Study: Kings County District Attorney
Armed with a very specific range of requirements and working in an extremely information-dependent field, the Kings County DA’s Office contracted Carousel Industries to develop a comprehensive replacement solution for the building’s data infrastructure.
Case Study: Lufthansa Cargo
Struggling with the high costs and liabilities of an outdated, disparate U.S. voice and data infrastructure, Lufthansa Cargo contracted Carousel Industries in 2010 to help review and upgrade their U.S. telecommunications networks. Focused on creating a more cost effective, integrated customer care architecture, this project would ultimately leave no corner of their American operations untouched.
Case Study: Major Department Store - VoIP
In 2008 our customer begun to outgrow their Avaya-powered North American telephony architecture, distributing call center activities among 13 locations and separate phone networks. When manufacturers began to end support for their aging equipment, they contacted Carousel for a plan to implement an updated, consolidated national call center platform.
Case Study: Major Health Insurance Provider
Healthcare insurance provider contacted Carousel Industries to review their nationwide telecommunications and call center infrastructure, to determine an effective path to consolidating their 15 nationwide call centers.
Case Study: Metro Goldwyn Mayer (MGM) Studios Inc.
In early 2011, MGM and Carousel Industries entered into a partnership to facilitate the relocation of MGM’s headquarters - and to implement a cost effective, next generation technology base that could support the company’s bold new business initiatives.
Case Study: National Cathedral School For Girls
Full scale implementation of National Cathedral School’s new VMware-powered virtualization platform began in August 2010 and was completed and operational six weeks later.
Case Study: Norfolk, VA Emergency Communications Center
Norfolk needed more than a replacement, or even an improvement, to their existing system. They needed a new way of thinking, a new approach to 9-1-1 call management that today is finding its way into emergency response centers nationwide: Next Generation 9-1-1 (NG911).
Case Study: Pemberton Township Board of Education
Following a detailed evaluation of Pemberton’s networking needs, Carousel Industries engineers proposed installing a Meru Networks wireless platform.
Case Study: Reducing Time To Market with Visual Communications
A leader in a highly competitive industry based on rapid development and attention to detail, they needed a system that would provide real time, high definition video internationally with a quality level on par with actually being in the same room.
Case Study: Rollins Inc - IP Telephony / Call Recording
As analysis of their existing telephony infrastructure uncovered more risks and likely future technology problems, the Carousel team developed a three year plan for a large scale telephony infrastructure upgrade that would set the foundation for years of new, efficiently managed growth.
Case Study: Sanofi Aventis
Carousel Industries was contracted by Sanofi Aventis in April 2010 to tackle a daunting challenge to review and analyze their videoconferencing technology needs, and to design a complete replacement that would provide a consistently intuitive meeting room experience throughout the facility.
Case Study: Southern University
After a long and detailed period of needs analysis and customer education in the world of VOIP, Southern University contracted Carousel Industries to complete implementation of a new campus phone network
Case Study: Spotsylvania, VA Emergency Communications Center
With an effective coverage of over 400 square miles, and relying on a legacy VESTA 9-1-1 call center infrastructure that was over a decade old, the eight-seat Spotsylvania emergency dispatch center needed a significant update.
Case Study: STEC Inc.
STEC contracted with Carousel Industries to develop and implement a new 150-seat auditorium for use in training, presentations and corporate speaking events at their company headquarters.
Case Study: Truliant Federal Credit Union
Carousel Industries, once again serving as a trusted advisor and close partner with the Truliant team, helped engineer this new center in 2010 using the same Juniper technologies that proved so successful in Winston Salem.
Case Study: Utilities Provider
Carousel provided a new SIP based network utilizing Avaya Session Manager with a survivable Communication Manager system installed in the customer’s two core data centers.
Case Study: Williams Scotsman - Avaya SIP
Building on a long relationship with Carousel Industries, Williams Scotsman set out in 2010 to execute an extensive upgrade of their entire North American network to SIP-enabled Avaya solutions.
Collette Vacations
Carousel provided excellent planning and implementation services. They recommended activating the IP infrastructure and contact center applications first, then moving on to integration with the Microsoft Office Communications Server.
Thompson Machinery
"After talking with several vendors, we felt that Carousel had the greatest breadth of experience to plan, deploy, and support a complex system involving several locations."
Whitepapers
Whitepaper: 3 Keys to a Successful Virtual Desktop Deployment
Considering VDI? Learn how to execute effectively and avoid missteps. Desktop Virtualization provides a powerful tool for businesses to manage complexity, increase security and deliver on the functionality that users require.
Whitepaper: Video & Unified Communications: Perfect Together
Seeing is believing’ in business communications. By integrating video applications into UC platforms, organizations can enable new forms of collaboration while keeping operations costs in line.
Whitepaper: A Shift In Trust - Secure Mobility In Today’s Wireless Enterprise
Today's mobile workforce is demanding more from your network than ever before. With multiple networked devices per user, and workers accessing network resources regardless of location, wireless security, user authentication and device management are critical to your network strategy.
Whitepaper: Executing on an Effective Server Virtualization Project
Server virtualization projects can significantly reduce capital and operational costs, generating immediate financial benefits while providing greater business flexibility, security and agility. This informative whitepaper takes much of the guesswork out of your upcoming virtualization project.
Whitepaper: Disaster Recovery Lessons Learned From Hurricane Irene
Hurricane Irene hit the east coast of the US hard and put Carousel's Disaster Recovery Plans to the test. This action-packed whitepaper (how often do you say that?) provides insights into our best laid plans, real-world responses and lessons learned from this wide-spread natural disaster.
Whitepaper: 6 Keys to Saving Energy in Your Data Center
As energy becomes more expensive, businesses are looking hard at their data center and IT power consumption and trying to find ways to lower the burn.
Whitepaper: Best Practices in Data Center Virtualization
Learn how Carousel Industries used virtualization to reduce the number of servers in their main data center from 100 down to five - dramatically reducing costs, improving scalability, improving problem remediation and lowering energy expenditures.
Whitepaper: Identity Aware Networks
The explosion of consumer devices on the network and the rise of an ultra-mobile workforce has changed the network landscape. Now you need to know who is accessing the network from where and on what device, and your IT strategy needs to keep pace.
Whitepaper: Bringing UC to Life with Seamless Video Interoperability
A Revealing Look at why Integrating Video with Unified Communications is a Winning Long-Term Strategy
Whitepaper: Moving To A SIP-Enabled Architecture
For many organizations, the migration to Voice Over IP (VoIP) can represent a myriad of daunting challenges, from successfully navigating competing proprietary technologies to ensuring that service reliability and user accessibility are not impaired.
Whitepaper: Migrating to the Cloud
According to recent studies most businesses are still struggling to define a comprehensive cloud computing strategy. This paper provides CIO's and IT Managers with insights into the questions and topics that will help them build their "cloud" business case.
Whitepaper: Managed Services
For most businesses, 80% of IT resources are devoted to simply maintaining day-to-day operations. This informative paper provides best practices for businesses considering hiring a Managed Service Provider (MSP) to support their network.
Whitepaper: Smartphone Security
This paper discusses the challenges and risks associated with allowing smartphones access to the corporate network. It includes best practices developed by Carousel Industries, an integrator of Unified Communications solutions, on how to manage risks, streamline the process of securely “on-boarding” new smartphone users and how to stay in front of this rapidly evolving marketplace.
Federal Success Stories
Case Study: Utilities Provider
Carousel provided a new SIP based network utilizing Avaya Session Manager with a survivable Communication Manager system installed in the customer’s two core data centers.
Succcess Story: Department of Defense
Carousel partnered with Volt Telecom Group to provide a complete turn-key solution to include inside & outside cable plant work as well.
Success Story: Federal Civilian Agency
Carousel provided comprehensive Avaya Maintenance Support across all 34 locations through a single contract. In addition, Carousel has met all SLAs and performance requirements for the contract.
Success Story: Civilian Military Organization
Carousel’s marketing, engineering, and project managers assisted the customer in planning the technology transition and reducing risk to operations.
Government Solutions
Carousel Industries successfully designs, delivers and supports telecommunications, unified communications, videoconferencing, virtualization and data networking solutions for Government agencies.
Case Study: Pemberton Township Board of Education
Following a detailed evaluation of Pemberton’s networking needs, Carousel Industries engineers proposed installing a Meru Networks wireless platform.
Case Study: Southern University
After a long and detailed period of needs analysis and customer education in the world of VOIP, Southern University contracted Carousel Industries to complete implementation of a new campus phone network
Case Study: Truliant Federal Credit Union
Carousel Industries, once again serving as a trusted advisor and close partner with the Truliant team, helped engineer this new center in 2010 using the same Juniper technologies that proved so successful in Winston Salem.
Case Study: Dean College
Thanks to strong teamwork between the Carousel Industries and Dean College technology teams, the complete network overhaul effort was completed in time for the return of students in August 2010.
Podcasts
BYOD Drives Need for Context-aware Security and Consolidated Management: Aruba Networks Podcast
In seemingly the blink of an eye, we’ve witnessed an evolution from employees carrying almost nothing but Blackberry’s to the bring your own device era, driven by iPhones, iPads, Androids, Windows phones and all manner of computing and communication devices. In the midst of it all is Carousel Industries’ partner Aruba Networks, which builds the wired and wireless networking components and tools that make BYOD possible. To check the pulse of the BYOD movement, we checked in with Robert Fenstermacher, director of product and solutions marketing at Aruba, who brought us up to speed in this information-packed podcast. 4 Steps… Continue Reading ›
SaaS Optimization: How WAN Acceleration Speeds Up the Cloud
For years WAN optimization technology has been helping companies improve the performance of applications that must be delivered over long distances while also reducing the bandwidth required, in some cases dramatically so. But with the advent of software-as-a-service applications (SaaS), companies that use WAN optimization technology were basically out of luck. Since they don’t own both ends of the connection, they couldn’t very well install a WAN optimization appliance at each end. Carousel Industries partner Riverbed Technology has changed that equation, as we cover in this information packed podcast with Joe Ghory, senior product manager at Riverbed. His company recently… Continue Reading ›
State of the Security Marketplace – Fortinet Podcast Interview
As we’ve previously reported, the IT security threat landscape has changed in the last couple of years, shifting from one dominated by “bored hackers” to one where monetary gain is the primary objective. “[Today] we’re seeing a large component of organized crime, corporate espionage and terrorism,” says Kevin Flynn, senior manager of product marketing for Fortinet, a Carousel Industries partner that is a leader in the unified threat management security space. To properly protect themselves in this environment, companies have to adjust their thinking when it comes to security. Listen to the whole discussion in this information packed podcast. Mind… Continue Reading ›
What is a Network Fabric – Juniper Networks Interview
Listen to the full podcast interview on Network Fabrics now! Anyone who pays attention to data networking technology has likely heard the term “fabric” bandied about with respect to data center networks. To learn more about what fabrics are and the benefits they provide, we talked with Dhritiman Dasgupta, director of product marketing in the platform and systems division at Juniper Networks, a Carousel Industries partner and a leading company in this space. Fabrics and the Evolution of Campus and Data Center Networks For 25 or 30 years we’ve been building networks in campus and branch locations that are intended… Continue Reading ›
CFD Modeling Podcast: Get a Handle on Your Data Center Airflow
Listen to the Computational Fluid Dynamics Podcast Jamie Davis as been working in and around data centers for some 25 years, so when he gets excited about any given data center technology, you can bet it’s with good reason. And he is absolutely excited about how computational fluid dynamics (CFD) technology is being used to create 3-dimensional models that help data center engineers make solid decisions on data center layout and cooling infrastructure. Listen to this information packed Podcast to get all the details. “Gartner says by 2013 all data center design is going to be done with 3D modeling,”… Continue Reading ›
Facing the Top Challenges Confronting IT: Avaya Podcast
As a leading vendor that supplies infrastructure and tools to help customers address business requirements around voice, data and unified communications, Avaya sees first-hand the biggest challenges companies are facing. But it also knows how to address them. In this information packed podcast, we caught up with Steven Bandrowczak, Vice President of Global Accounts at Avaya, to get his thoughts on what he sees as the most vexing IT challenges of the day. 3 Biggest Challenges Facing IT Without hesitation, Bandrowczak cites the bring your own device phenomenon as the # 1 trend, “in every industry, every size segment, every… Continue Reading ›
A 4-Step Strategy for Big Data Center Energy Savings: Schneider Electric / APC Podcast
Too many companies are leaving money on the table when it comes to their data centers – or, more accurately, tossing it out the window. That’s because they don’t spend the time and effort to ensure their data centers are as energy efficient as they can be, and wind up spending more than they have to on data center power and cooling. Take a listen to this information packed podcast to get some tips on how to remedy the problem from Russell Senesac, the director of data center business for APC by Schneider Electric, a Carousel partner. As you’ll hear… Continue Reading ›
Trends in the Modern Contact Center: Zeacom Podcast Interview
We’ve all had our share of nightmare customer service calls but Miles Valentine is on a mission to keep them to a minimum. Valentine is CEO of Zeacom, a leading provider of customer contact center and telephony integration software, and a Carousel partner. For the latest installment in our podcast series, we spoke to him about trends in the Contact Center area, including the adoption of unified communications technologies, the integration of social media into call centers and how call centers can affect the company brand, for better or worse. In this information packed interview, we discuss all of these… Continue Reading ›
Jabra Podcast Interview: In a Unified Communications World, Voice is Still King
Imagine you’re viewing a webcast and the presenter runs into a glitch that prevents him from advancing to the next slide for a few seconds. No big deal, we’ve all seen that lots of times, right? You don’t give it a second thought. But what if the audio keeps cutting out, so you’re missing a few words every 30 seconds or so? That you can’t handle; it touches a primal annoyance button deep inside you. If it keeps up you’ll likely click on the X and be done with the whole thing. Such is the power of voice communications, even… Continue Reading ›
Amcom Interview: The Changing Face of Hospital Communications
Remember the days when Communication Systems in hospitals meant pagers for doctors and speaking to an operator before getting transferred to a room for you? Those days are quickly disappearing as hospitals automate processes and make their communications infrastructure the focal point of that effort. Take a listen to this fascinating interview with Brian Edds, from Carousel partner Amcom Software, in which we discuss the ways hospitals are changing and the ways in which they are using data, mobile devices and communications systems to strealine processes, improve patient care and lower costs. Some of the topics we review include: Mobility… Continue Reading ›