Brochures
Carousel Application Server (CAPS)
Computer Telephony Integration (CTI) has emerged as a game-changer in today’s business environment. Originating as simple integration between a computer and a telephone, CTI has grown to include many more customer contact channels including voice, email, web, fax and others. CTI’s inherent efficiencies and its many useful applications offer something for everyone. The downside of this mass appeal is the frequent need for a customizing tweak here and there, often requiring significant engineering development time and expense. Our Carousel Application Server (CAPS) provides a head start on the traditional software development cycle, eliminating the extra cost and time associated with CTI custom work. This high-tech “shortcut” allows our customers to bypass 80% of the standard tasks associated with custom development and proceed directly to implementation.
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