Filed Under:

  • Solution: Video, Collaboration
  • Application: AV Teleconferencing, Call Recording, Instant Messaging, VoIP Telephony
  • Market: Education, Education - K-12

Elwyn Overcomes Classroom Collaboration Challenges with Avaya and Microsoft Lync

One of America's first and still foremost educational institutions for people with intellectual and developmental challenges, Elwyn Inc. has served as a pioneer in overcoming the challenges of the disabled for nearly 160 years. From their 400-acre Pennsylvania campus and headquarters, the school coordinates health services at locations nationwide and serves over 13,000 children, adults and families each year.


  • Upgrade existing telecommunications infrastructure to reduce monthly lease spend
  • Expand team collaboration solutions to offer greater flexibility to teachers and case workers
  • Provide server collocation and robust disaster recovery options to facilitate future growth
  • Streamline communications workflow to reduce intake time and simplify support requirements


  • Upgrade and expand existing Avaya infrastructure to add two new sites to network
  • Implement new MS Exchange 2013 email servers to enable greater long term staff growth
  • Install new Microsoft Lync 2013 to provide instant messaging, presence and other features
  • Deploy new Avaya contact center with NICE call recording for customer's crisis hotline