Filed Under:

  • Solution: Data, Voice
  • Application: Networking, VoIP Telephony
  • Market: Public Safety

Heartland Fire Extends Reach of Emergency Response With Cassidian NG911

Heartland Communications Facility Authority of El Cajon, California, is a secondary PSAP (Public Safety Access Point) serving the 911 emergency dispatch needs of the Southern California cities of El Cajon, La Mesa and Lemon Grove. Also commonly referred to as Heartland Fire and Rescue, in 2012 the 911 dispatcher called on Carousel Industries to help upgrade their call center to an IP-based platform that would support new state NG9-1-1 technology requirements.


  • Update 911 dispatch platform to new IP-based system supporting NG9-1-1 feature set
  • Customer required advanced call reporting, incident management and reconstruction features
  • Redundant, 24/7/365 technical support availability required for all 911 call center activities
  • Price point required at or below capital allotment from State of California


  • Upgraded existing 911 call taking platform to Cassidian VESTA 4.0 dispatch infrastructure
  • Cassidian Sentinel Patriot 911 workstations installed for NG9-1-1 feature integration
  • Complex data management capabilities provided by Cassidian Aurora 2.1 MIS server application
  • Robust NOC-based monitoring and support provided by Carousel Industries Maintenance