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Filed Under:

  • Solution: Voice
  • Application: Contact Center, VoIP Telephony
  • Market: Manufacturing, Retail

An employee-owned business, this home decor retailer today ships curtains, pillows and other home decor items to over 130 countries via catalogs, multiple websites and over twenty retail stores stretching from New England to the Midwest.  Mail order, where they got their start, is still today an extremely important part of their business.  From their newly expanded headquarters and distribution center, the company ships out tens of millions of catalogs globally every year, taking orders from their 25-seat call center.