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Filed Under:

  • Solution: Voice
  • Application: Disaster Recovery, VoIP Telephony
  • Market: Travel & Leisure

When Carousel Industries was contracted by Verizon Business to implement the JetBlue project in August 2009, Verizon planning engineers had already determined that the best solution on hand would be an Avaya enterprise VOIP architecture - one that could tie together JetBlue’s many airport terminals and two primary call centers into a single standardized, scalable digital phone network. In Avaya terminology, this type of plan is called an FCE (Flatten, Consolidate, Extend) implementation, designed to integrate disparate phone systems into a single flat architecture - in effect, creating a decentralized virtual contact center that can be extended globally.